Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143366 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playing and then it freezes for 10 seconds. And this keep...
I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playin...
Newbie
1798 Views
7 replies
0 likes
Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?
Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?
Casual Listener
27815 Views
62 replies
19 likes
The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.
The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.
Spotify Star
919 Views
3 replies
0 likes
Hello, Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature' in a new version? It worked fine before.
Hello, Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature'...
Casual Listener
484 Views
2 replies
0 likes
I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available offline won't show its just grey all the time. I've tr...
I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available off...
Community Legend
733 Views
2 replies
1 likes
when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is the lowest frequency that spofity can offer?
when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is t...
Regular
4836 Views
6 replies
0 likes
My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledge not true. What to do?
My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledg...
Casual Listener
374 Views
4 replies
0 likes
So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!
So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!
Spotify Star
279 Views
1 replies
0 likes
My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a playlist and made it available offline. No more. And to...
My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a play...
Spotify Star
425 Views
2 replies
0 likes
hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest that i already had the update, but i confirmed that i do...
hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest ...
Spotify Star
1200 Views
3 replies
0 likes
I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're available offline, and when I try playing them, sp...
I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're...
Community Legend
541 Views
3 replies
0 likes
I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won't play. I've tried: Uninstalling/reinstalling Spotify from m...
I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won...
Regular
832 Views
7 replies
1 likes
Hi, the queuing of songs is awesome for quickly entering the "accidental dj mode" The context button hit area is rather small missing the inside of the circle will instantly quit the current track and play the track instead. A rather unpleasant and a...
Hi, the queuing of songs is awesome for quickly entering the "accidental dj mode" 😉 The context button hit area is rather small missing the inside of the circle will...
Casual Listener
1251 Views
4 replies
0 likes
I have a new Bose Soundlink III that I am using to stream Spotify. Sound and playback are fine except that I cannot use other apps while Spoitfy is playing. If I switch to another app (email for example) the playback is interrupted. Also, when iPhone...
I have a new Bose Soundlink III that I am using to stream Spotify. Sound and playback are fine except that I cannot use other apps while Spoitfy is playing. If I switch to another app (em...
Casual Listener
696 Views
1 replies
0 likes
My spotify surprisingly do not run anymore. It. starts the app but all of a sudden the app stop running.
My spotify surprisingly do not run anymore. It. starts the app but all of a sudden the app stop running.
Spotify Star
352 Views
1 replies
0 likes
I go to settings, i see my premium account and no optios to cancel, thieves
I go to settings, i see my premium account and no optios to cancel, thieves
Spotify Star
928 Views
2 replies
0 likes
Hallo, ich habe ein iPhone, Verbindung LTE. Wenn ich Spotify mobile höre, also ohne WLAN kommt es ständig zu Verbindungsunterbrechungen. 2 Sekunden Musik hören, 3 Sekunden unterbrochen, 2 Sekunden Musik usw. Ich habe bereits Spotify neu installiert h...
Hallo, ich habe ein iPhone, Verbindung LTE. Wenn ich Spotify mobile höre, also ohne WLAN kommt es ständig zu Verbindungsunterbrechungen. 2 Sekunden Musik hören, 3 Sekunden unterbrochen, 2 Sekunden ...
Spotify Star
738 Views
4 replies
0 likes
This problem just appeared yesterday. Any song that I have cached to be available offline the album art isn't appearing. It isn't just local files either. It is any song that is in a playlist I have made to be available offline the art will not appea...
This problem just appeared yesterday. Any song that I have cached to be available offline the album art isn't appearing. It isn't just local files either. It is any song that is in a play...
Not applicable
8133 Views
14 replies
4 likes
