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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232963 Views

27 replies

5 likes

  • 232963 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

114579 Views

116 replies

13 likes

Other
  • 114579 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2360 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

304073 Views

61 replies

16 likes

  • 304073 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129752 Views

19 replies

38 likes

  • 129752 Views
  • 19 replies
  • 38 likes

Spotify distorts from iPhone 6 but my music does not!

Hi AllI'm really hoping that someone can help me out here.I have finally got myself an Arcam rdock uni, this is attached to a squeezebox radio via 2xrca to 3.5mm Jack. I have spotify premium.Almost all my spotify tracks, whether playlists, saved or o...

Casual Listener

Hi All I'm really hoping that someone can help me out here. I have finally got myself an Arcam rdock uni, this is attached to a squeezebox radio via 2xrca to 3.5mm Jack. I have spotify premium....

Dicy71

Casual Listener

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Starting app crashes phone

Every time I attempt to open the app after the latest update it crashes and restarts my phone....

Casual Listener

Every time I attempt to open the app after the latest update it crashes and restarts my phone....

MattSuda

Spotify Star

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes

Premium not working on iphone

Hi, I recently bought a subscription but my iphone 6 still says that I am a free user. My browser says otherwise. Any ideas on how to fix this?

Newbie

Hi,    I recently bought a subscription but my iphone 6 still says that I am a free user. My browser says otherwise. Any ideas on how to fix this?

MattSuda

Spotify Star

818 Views

4 replies

2 likes

  • 818 Views
  • 4 replies
  • 2 likes

Solved!! Albums on PC Spotify not on ios Spotify

I've used PC spotify eversince it was first released, but I recently have got Premium and have started using my iPad and iPhone to listen to spotify. Two albums (Pass the Jar, by Zac Brown Band, and Living for a Song, by Jamey Johnson) are available ...

Newbie

I've used PC spotify eversince it was first released, but I recently have got Premium and have started using my iPad and iPhone to listen to spotify. Two albums (Pass the Jar, by Zac Brown Band, and ...

frank2627

Casual Listener

1072 Views

5 replies

0 likes

  • 1072 Views
  • 5 replies
  • 0 likes

iOS Local Files Selectively Desyncing

I'm using Windows 8.1 and an iPod Touch with iOS 8.1.2. I have a playlist with 180 some local files synced to my iPod. It was synced perfectly, but after a week or two it unsynced some of my files from that playlist. Random songs withing albums so it...

Newbie

I'm using Windows 8.1 and an iPod Touch with iOS 8.1.2. I have a playlist with 180 some local files synced to my iPod. It was synced perfectly, but after a week or two it unsynced some of my files fr...

mickeyh2700

Casual Listener

1102 Views

4 replies

1 likes

  • 1102 Views
  • 4 replies
  • 1 likes

iPhone 6 Plus With Horrible Lag since latest update.

Since the latest update, I have horrible lag on my Spotify app that makes it nearly unusable. Just started. I haver an iPhone 6 Plus and upgraded to iOs 8.1.2 after this started happening. I have a 128gb device with a lot of memory available.I have t...

Regular

Since the latest update, I have horrible lag on my Spotify app that makes it nearly unusable.  Just started. I haver an iPhone 6 Plus and upgraded to iOs 8.1.2 after this started happening. &n...

Prestige

Roadie

2373 Views

10 replies

0 likes

  • 2373 Views
  • 10 replies
  • 0 likes

Follow error

I have just got spotify and signed up to premium but I get an error if I click on the follow button to try and follow friends.

Newbie

I have just got spotify and signed up to premium but I get an error if I click on the follow button to try and follow friends.

Amarro

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Spotify loging problem

Im using spotify on my iphone 5sType of user: free And i live in saudi arabia a couple days the app was working for 48 hour (the free premiom offer) but after that its saying ( login faild error: 480 )

Newbie

Im using spotify on my iphone 5s Type of user: free And i live in saudi arabia a couple days the app was working for 48 hour (the free premiom offer) but after that its saying ( login faild error:...

MattSuda

Spotify Star

1259 Views

3 replies

0 likes

  • 1259 Views
  • 3 replies
  • 0 likes

Solved!! iPhone reboots after updating to version 2.4.0

After updating last night to version 2.4.0. everytime I open the app, my iPhone 6 plus reboots.

Casual Listener

After updating last night to version 2.4.0. everytime I open the app, my iPhone 6 plus reboots.

Trunks

Casual Listener

1214 Views

2 replies

0 likes

  • 1214 Views
  • 2 replies
  • 0 likes

I paid for premium, but..

I paid for premium, but nothing happened. I reinstalled the app, logged in and out. I contacted the app suport. I got an email from spotify. Still nothing happen.

Newbie

I paid for premium, but nothing happened. I reinstalled the app, logged in and out. I contacted the app suport. I got an email from spotify. Still nothing happen.

MattSuda

Spotify Star

576 Views

2 replies

1 likes

  • 576 Views
  • 2 replies
  • 1 likes

Paid for premium but not getting it.

I signed up for premium but I am not getting it on my I phone or I pad. I did what was recommended on the help page, uninstalled, signed out and sign in again. It still says I am not premium. I was already charged for Feb. Can I get my money back? I ...

Newbie

I signed up for premium but I am not getting it on my I phone or I pad. I did what was recommended on the help page, uninstalled, signed out and sign in again. It still says I am not premium. I wa...

MattSuda

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Don't know if I actually bought the Premium version

I've downloaded the app today and bought the Premium version and App Store sent me an email confirming it but when I go to the settings of the app it says that I'm testing the Premium version, is this normal? Was the premium version actually bought?

Newbie

I've downloaded the app today and bought the Premium version and App Store sent me an email confirming it but when I go to the settings of the app it says that I'm testing the Premium version, is thi...

nspidermann

Regular

624 Views

2 replies

0 likes

  • 624 Views
  • 2 replies
  • 0 likes

Gapless playback not quite working on mobile..

I mean, on some albums and recordings it has worked ( Flying Lotus' "You're Dead," Bill Evans Trio's "Complete Village Vanguard" ), but on other albums there is still an audible gap between tracks. I'm listening to John Coltrane's "Afro Blue Impressi...

Casual Listener

I mean, on some albums and recordings it has worked ( Flying Lotus' "You're Dead," Bill Evans Trio's "Complete Village Vanguard" ), but on other albums there is still an audible gap between tracks. I...

nspidermann

Regular

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes

Unable to Play Song with new update

Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the songs, when i tried to play them a box showed up w...

Newbie

Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the...

Starburstingout

Newbie

12875 Views

12 replies

1 likes

  • 12875 Views
  • 12 replies
  • 1 likes

Not seeing thumb up/down

I just joined as a free premium member (trial), I'm not seeing any thumbs up/down icons in the ios app or the mac desktop. Am I blind?

Casual Listener

I just joined as a free premium member (trial),   I'm not seeing any thumbs up/down icons in the ios app or the mac desktop.   Am I blind?  

AceSteeleYT

Community Legend

674 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Deactivate activity in my facebook-activity-log

Hi there There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the only person who's stressed out by this. I read different articles,...

Casual Listener

Hi there   There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the on...

MattSuda

Spotify Star

2927 Views

3 replies

0 likes

  • 2927 Views
  • 3 replies
  • 0 likes

Premium account problems

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what else is there that I can do. this I just rediculous...

Newbie

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what ...

meahtenoha

Spotify

1113 Views

7 replies

1 likes

  • 1113 Views
  • 7 replies
  • 1 likes

Messaging has changed in recent release - no more threads

Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order. For some reason this has been removed in the most recent update and now ALL messages are in one thread, with text-only...

Casual Listener

Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order.  For some reason this has been removed in the most recent upda...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

After a song ends, the next song will show up and act as if it is playing, but no sound comes out

Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everything is there, the only problem is that there's no sou...

Casual Listener

Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everythin...

MattSuda

Spotify Star

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Can't sync

Spotify says that tracks are synced but they do not play on my iphone. This sucks and I'm about to cancel this if it continues.

Visitor

Spotify says that tracks are synced but they do not play on my iphone.   This sucks and I'm about to cancel this if it continues.

MattSuda

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes