Spotify Premium not working on iPhone

Solved!
Reply
Highlighted

Spotify Premium not working on iPhone

Newbie

Spotify Username

drinkycat

Plan

Premium

Country

 

Device

iPhone 7+

Operating System

(iOS 11

 

My Question or Issue

 I just purchased Spotify Premium $9.99 for 3 mo. Through the website on my laptop. I then started the app up on my iPhone 7+ and it still says FREE. I have done the following on my iPhone- logged out and logged back in, double checked all log-in info (it is all the same) deleted the app off of my phone THEN downloaded it again and re-logged in, Deleted it off phone AGAIN, turned off phone - turned phone back on RELOADED APP.. and it still says free and is still playing commercials.

My only work around this was having it play through the webplayer but then through my iPhone? what? - So what is the deal? how do I fix this. I would like to use this service when out and about and not tethered to my laptop.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: Spotify Premium not working on iPhone

Rock Star 7
Rock Star 7

Hey @52nramfk-s_zj Welcome to the Spotify Community!

 

When you get premium, you should get a receipt in your email. If you havent gotten that yet, it is because your bank is still hasnt been officially charged for your premium. Give it at least 48 hours.  Let me know how it goes

 

Happy Listening

Keanu_C

Keanu_CRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

14 Replies
Highlighted
Solution!

Re: Spotify Premium not working on iPhone

Rock Star 7
Rock Star 7

Hey @52nramfk-s_zj Welcome to the Spotify Community!

 

When you get premium, you should get a receipt in your email. If you havent gotten that yet, it is because your bank is still hasnt been officially charged for your premium. Give it at least 48 hours.  Let me know how it goes

 

Happy Listening

Keanu_C

Keanu_CRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted

Re: Spotify Premium not working on iPhone

Casual Listener

IThe same thing is happening to me and I did receive the email receipt. I have also removed app & reinstalled it, logged on and off numerous times and it still says free....

please help

Highlighted

Re: Spotify Premium not working on iPhone

Casual Listener

The same thing happened to me. I upgraded my free subscription to premium but the app still in free subscription. i already uninstalled and installed the spotify app but nothing happened. Pls help.

Highlighted

Re: Spotify Premium not working on iPhone

Casual Listener

The same thing happened to me. I upgraded my free subscription to premium but the app still in free subscription. i already uninstalled and installed the spotify app but nothing happened. Pls help.

 

IPhone 8

Highlighted

Re: Spotify Premium not working on iPhone

Rock Star 7
Rock Star 7

Hey @-tbgp3d6m7_vs  

 

Double check to make sure you're signing in with the username that is on the receipt. If the username on your receipt is a 10 digit number then you would need to sign in with your facebook login information. If that doesn't work then give take this survey so then it can point you in the right direction.

 

Let me know how it goes 🙂

Keanu_C

Keanu_CRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Spotify Premium not working on iPhone

Rock Star 7
Rock Star 7

Hey @smartboy23 and @g2qga-ak_s0hd

 

Have you gotten a receipt in your email? 

 

Keanu_C

Keanu_CRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Spotify Premium not working on iPhone

Casual Listener

Yes.

 

In web it show  premium but in app free

Highlighted

Re: Spotify Premium not working on iPhone

Casual Listener

Hi! Ive already gotten my email receipt. What shall I do

Highlighted

Re: Spotify Premium not working on iPhone

Casual Listener
It’s all fixed now, thank you 😊
SUGGESTED POSTS