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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30699 Views

40 replies

9 likes

  • 30699 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95423 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293854 Views

60 replies

15 likes

  • 293854 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

  • 123759 Views
  • 19 replies
  • 38 likes

iTunes Playlists Played via Amazon Echo Alexa

My Question or IssueSpofity used to have an option to import iTunes playlists. I don't see that option anymore, although I do see my iTunes playlists that were previously imported are still there. However, I can't get Alexa (Amazon Echo) to play them...

Casual Listener

  My Question or Issue Spofity used to have an option to import iTunes playlists.  I don't see that option anymore, although I do see my iTunes playlists that were previously imported are...

Loxer

Community Legend

1010 Views

1 replies

0 likes

  • 1010 Views
  • 1 replies
  • 0 likes

Browse not working. Albums barely working

PlanFreeCountry SpainDeviceiPhone 5SOperating SystemiOS 11.4.1 My Question or Issue Only some albums are loading properly. Some don’t load at first & load when I tap try again. Others work normally. Everything else seems to be fine, other than I went...

Visitor

Plan Free Country  Spain Device iPhone 5S Operating System iOS 11.4.1   My Question or Issue  Only some albums are loading properly. Some don’t load at first & load when ...

Loxer

Community Legend

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes

Bad streaming

I've been having a really bad streaming service lately. I have a premium account and everytime I am in my car, it sounds as if I am playing a really scratched cd... Any help would be appreciated. Thanks.

Casual Listener

    I've been having a really bad streaming service lately.  I have a premium account and everytime I am in my car, it sounds as if I am playing a really scratched cd...  &nbsp...

user-removed

Not applicable

1343 Views

4 replies

1 likes

  • 1343 Views
  • 4 replies
  • 1 likes

Queue button in top right corner is gone on iPhone

Ever since the new update the queue button that is usually located in the top right corner is gone. Usually when you are on the screen that shows the album art there are three horizontal parallel lines in the top right corner. When clicked this butto...

Newbie

Ever since the new update the queue button that is usually located in the top right corner is gone. Usually when you are on the screen that shows the album art there are three horizontal parallel lin...

buell99x1

Newbie

1607 Views

2 replies

0 likes

  • 1607 Views
  • 2 replies
  • 0 likes

Solved!! Multiple Spotify Premium Ending Bugs

PlanFree, (Premium ended about 3 hours ago)Country U.SA.DeviceiPad (Idk which kind)Operating SystemiOS 10 My Question or Issue I experienced multiple bugs when my Spotify Premium 3 month trial ended.I am currently listening to Spotify and before my P...

Casual Listener

Plan Free, (Premium ended about 3 hours ago) Country  U.SA. Device iPad (Idk which kind) Operating System iOS 10   My Question or Issue  I experienced multiple bugs when my S...

Loxer

Community Legend

1353 Views

3 replies

0 likes

  • 1353 Views
  • 3 replies
  • 0 likes

Playlist new format

The format totally changed. I can't get to my normal site. It has my playlist name but no songs in it.I'm using a iPhone 7

Newbie

   The format totally changed. I can't get to my normal site. It has my playlist name but no songs in it. I'm  using a iPhone 7

Loxer

Community Legend

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Storage bar

iOS 10 My Question or Issue what does the blue bar mean ? What does the blue bar stand for ?

Newbie

  iOS 10   My Question or Issue what does the blue bar mean ?   What does the blue bar stand for ?  

Loxer

Community Legend

2350 Views

1 replies

0 likes

Other
  • 2350 Views
  • 1 replies
  • 0 likes

Spotify still uses data while ofline

Hi so I have the iPhone 6s and Spotify never did this before but recently in the last week it started using data for my playlist I’ve downloaded offline. I specifically have gone to settings to turn off cellular data for the Spotify app and everythin...

Newbie

Hi so I have the iPhone 6s and Spotify never did this before but recently in the last week it started using data for my playlist I’ve downloaded offline. I specifically have gone to settings to turn ...

Loxer

Community Legend

2480 Views

1 replies

0 likes

Data usage.
Help
iphone
Spotify
Usage
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  • 1 replies
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ios missing spotify search feature

Premium StudentUnited States iphone 7 - ios 11.4.1 - Spotify Version 8.4.67 Hi my name is Cody, I have been a spotify premium user for several months now and I’m the only person I know who doesn’t have the new spotify search feature. When I go to set...

Newbie

Premium Student United States   iphone 7 - ios 11.4.1 - Spotify Version 8.4.67   Hi my name is Cody, I have been a spotify premium user for several months now and I’m the only person I...

Loxer

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

This survey

I found a link to a surveymonkey survey that says if you fill it out, you’ll get free Premium REDACTED. It seems pretty legit, but I’m still skeptical on it. Does anyone know if it is legit, or where it came from? I recently got an ad on Spotify abou...

Visitor

I found a link to a surveymonkey survey that says if you fill it out, you’ll get free Premium REDACTED. It seems pretty legit, but I’m still skeptical on it. Does anyone know if it is ...

Billy-J

Spotify Star

2274 Views

3 replies

0 likes

survey
  • 2274 Views
  • 3 replies
  • 0 likes

I can't find the queue in update 8.4.67

PlanPremiumCountry DeviceiPhoneOperating SystemiOS11 My Question or Issue I recently just updated to Spotify 8.4.67 and I can't find the queue when I'm listening to music, in case if I want to see what I'm playing next. I attached a picture of the is...

Newbie

Plan Premium Country   Device iPhone Operating System iOS11   My Question or Issue   I recently just updated to Spotify 8.4.67 and I can't find the queue when I'm listening ...

Loxer

Community Legend

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Can’t delete anything from the recently played

PlanFreeCountryArgentinaDevice(iPhone 6S)Operating System(iOS 10) My Question or Issue Since the last mobile visual update (some months ago) I can’t delete stuff from my Recently Played / Home tab. I used that function a lot, since there’s a lot of m...

Casual Listener

Plan Free Country Argentina Device (iPhone 6S) Operating System (iOS 10)   My Question or Issue  Since the last mobile visual update (some months ago) I can’t delete stuff from my...

Loxer

Community Legend

1646 Views

1 replies

2 likes

Home
Homepage
Mobile
  • 1646 Views
  • 1 replies
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Music jumps like scratched CD

Can anyone help? When I play song on my spotify app for iOS (newest version of App on Iphone SE), the songs jump a few seconds ahead all the time and it sound like a scrathced cd. THis problem just started two days ago. Never experienced it before.Pl...

Newbie

Can anyone help?  When I play song on my spotify app for iOS (newest version of App on Iphone SE), the songs jump a few seconds ahead all the time and it sound like a scrathced cd. THis problem...

Loxer

Community Legend

1084 Views

1 replies

0 likes

  • 1084 Views
  • 1 replies
  • 0 likes

how do you play a single album on an ipad?

on my mac app i can find the album, enter the list of songs, and press play. when it finishes nothing more happens. this sounds like the most basic functionality, but can't figure out how to do the same on the ipad. there's a huge 'shuffle play' butt...

Casual Listener

on my mac app i can find the album, enter the list of songs, and press play. when it finishes nothing more happens.   this sounds like the most basic functionality, but can't figure out how to...

Loxer

Community Legend

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Can’t see folders on mobile

PlanFreeCountryArgentinaDevice(iPhone 6S)Operating System(iOS 10) My Question or Issue I can’t see playlists’ folders on mobile app. All playlists that should be inside a folder are scattered around the playlists list instead. I supposed there would ...

Casual Listener

Plan Free Country Argentina Device (iPhone 6S) Operating System (iOS 10)   My Question or Issue  I can’t see playlists’ folders on mobile app. All playlists that should be inside...

Loxer

Community Legend

1197 Views

1 replies

1 likes

Mobile
  • 1197 Views
  • 1 replies
  • 1 likes

Syncing Local File playlist from Mac to iPhone?

Plan: PremiumCountry: UKDevices: Macbook Air early 2015 Sierra, iPhone 7+ iOS 11.3 I'm trying to sync an album I own as a local file on my Mac, on to my iPhone 7+.The instructions to do this suggest I need to create a playlist with these local files ...

Visitor

Plan: Premium Country: UK Devices: Macbook Air early 2015 Sierra, iPhone 7+ iOS 11.3     I'm trying to sync an album I own as a local file on my Mac, on to my iPhone 7+. The inst...

Loxer

Community Legend

2166 Views

1 replies

0 likes

  • 2166 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Playlists

I have Spotify on both my MacBook Pro (running High Sierra 10.13.6), and my iPhone 5s (running iOS 11.4). I have one playlist on my laptop that has about 40 songs, but on my iPhone the playlist says it has 40 songs, but when I tap into it, it only ha...

Regular

  I have Spotify on both my MacBook Pro (running High Sierra 10.13.6), and my iPhone 5s (running iOS 11.4). I have one playlist on my laptop that has about 40 songs, but on my iPhone the playli...

Nico

Community Legend

2188 Views

10 replies

0 likes

  • 2188 Views
  • 10 replies
  • 0 likes

Song Title and Album Cover Not displaying on lock screen

PlanPremiumCountry Device(iPhone 6s)Operating System(iOS 11.4.1) My Question or Issue When I am playing music from Spotify it has stopped displaying the song and album cover on the lock screen, and will not allow me to pause/play music from the lock ...

Newbie

  Plan Premium Country   Device (iPhone 6s) Operating System (iOS 11.4.1)   My Question or Issue  When I am playing music from Spotify it has stopped displaying the son...

user-removed

Not applicable

998 Views

1 replies

0 likes

  • 998 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Suddenly Unavailable

PlanPremiumCountry CanadaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue I just noticed that a bunch of songs are suddenly unavailable for me (some I was listening to super recently). I find it hard to believe that they're all unavailable b...

Newbie

Plan Premium Country  Canada Device iPhone 8 Operating System iOS 10   My Question or Issue  I just noticed that a bunch of songs are suddenly unavailable for me (some I was ...

SergioDavid

Roadie

1121 Views

1 replies

1 likes

  • 1121 Views
  • 1 replies
  • 1 likes

I cannot download spotify in my iphone4s. It requires IOS 10.

I'm currently using iphone 4s with IOS 9.3.5 (max update). When i go to app store I cannot download the app because it requires IOS 10. What to do?

Newbie

I'm currently using iphone 4s with IOS 9.3.5 (max update). When i go to app store I cannot download the app because it requires IOS 10. What to do?

Billy-J

Spotify Star

6604 Views

1 replies

0 likes

  • 6604 Views
  • 1 replies
  • 0 likes