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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397502 Views
  • 879 replies
  • 326 likes
  • 397502 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78580 Views
  • 124 replies
  • 32 likes
  • 78580 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17958 Views
  • 8 replies
  • 0 likes
  • 17958 Views
  • 8 replies
  • 0 likes

Spotify iOS app eats up more and more storage space over time

I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the following. 1. Spotify says it won't download any more...

  • Regular
  • I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the fo...
  • henningb
  • Regular
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

Your running mix

Hello!Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t adjust the running/walking tempo during exercise.”Yo...

  • Newbie
  • Hello! Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t...
  • Running123
  • Casual Listener
  • 1182 Views
  • 1 replies
  • 8 likes
  • 1182 Views
  • 1 replies
  • 8 likes

Lost my playlist

I recently changed my phone provider, with whom I also had spotify premium with. When I cancelled my phone subscription, I had to register once again with spotify. When I did this, my playlists or music is no longer available. How can I get this back...

  • Visitor
  • I recently changed my phone provider, with whom I also had spotify premium with.  When I cancelled my phone subscription, I had to register once again with spotify.  When I did this, my pla...
  • ab-995
  • Composer
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Question on how thumbs up/down effect music.

Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data works compared to Pandora (as I was previously a Pand...

  • Newbie
  • Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data wo...
  • ab-995
  • Composer
  • 1106 Views
  • 1 replies
  • 0 likes
  • 1106 Views
  • 1 replies
  • 0 likes

Solved!! An error occured

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinst...

  • Casual Listener
  • This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Faceboo...
  • Ivy_burger
  • Newbie
  • 91598 Views
  • 29 replies
  • 2 likes
  • 91598 Views
  • 29 replies
  • 2 likes

Re-Arrange Playlist

I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change?

  • Newbie
  • I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change? 
  • ab-995
  • Composer
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Turn off spotify connect?

Hi, I'd like to know how to turn off spotify connect, it is not a function I like to have turn on automatically when it detects other devices in the network.Many thanks

  • Regular
  • Hi, I'd like to know how to turn off spotify connect, it is not a function I like to have turn on automatically when it detects other devices in the network. Many thanks
  • notnotandrea
  • Newbie
  • 27636 Views
  • 92 replies
  • 19 likes
  • 27636 Views
  • 92 replies
  • 19 likes

Superuser Contribution CarPlay and Spotify...a match made in HELL

Apple's CarPlay has been out for awhile now, but Spotify hasn't seemed to address any of the major issues I and I'm sure many of you have encountered. I primarily use Spotify in my car to replace using the builtin music player. I purchased my AVH-400...

  • Casual Listener
  • Apple's CarPlay has been out for awhile now, but Spotify hasn't seemed to address any of the major issues I and I'm sure many of you have encountered.  I primarily use Spotify in my car to repla...
  • In2survive
  • Music Fan
  • 31972 Views
  • 89 replies
  • 1 likes
  • 31972 Views
  • 89 replies
  • 1 likes

Spotify Mobile - Song Title/Album Title Scrolling.

There has been problems lately on my iPhone 6 Plus Spotify app my subscription on Spotify is premium and I’m pretty sure I am not the only one with the problem, some times when I click on the sides of the alphabet it doesn’t show the first song that ...

  • Casual Listener
  • There has been problems lately on my iPhone 6 Plus Spotify app my subscription on Spotify is premium and I’m pretty sure I am not the only one with the problem, some times when I click on the sides o...
  • 1811 Views
  • 0 replies
  • 0 likes
  • 1811 Views
  • 0 replies
  • 0 likes

Radio feature is missing

I’ve installed the latest version of Spotify on my iPhone 8 and the radio button is missing from the buttom bar, also I can’t start a song radio.. please help

  • Newbie
  • I’ve installed the latest version of Spotify on my iPhone 8 and the radio button is missing from the buttom bar, also I can’t start a song radio.. please help
  • Austin31
  • Newbie
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Solved!! Deleting Playlists on Ipad without losing them on my laptop

Maybe someone out there can help me. I use spotify premium to get playlists from my laptop to an Ipad. Sometimes I want to get rid of a playlist on the Ipad without deleting it on my laptop. Tried everything and nothing works. Whenever I want to get ...

  • Casual Listener
  • Maybe someone out there can help me. I use spotify premium to get playlists from my laptop to an Ipad. Sometimes I want to get rid of a playlist on the Ipad without deleting it on my laptop. Tri...
  • Kevincraigmagic
  • Casual Listener
  • 7238 Views
  • 8 replies
  • 0 likes
  • 7238 Views
  • 8 replies
  • 0 likes

Spotify not loading in Wifi

I work at a school and we use spotify premium daily. Unfortunately, as of late, the spotify app is not working on our ipads or iphones while on wifi. In data we are fine. I have uninstalled and reinstalled the apps multiple times and have tried chang...

  • Newbie
  • I work at a school and we use spotify premium daily. Unfortunately, as of late, the spotify app is not working on our ipads or iphones while on wifi. In data we are fine. I have uninstalled and reins...
  • Zer0x
  • Newbie
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Can't change credit card - update button only refreshes the page

I need to change my credit card, and yet when I go to my account > subscription on the Spotify website and try to change my details by clicking the "Update" button - nothing happens! The page merely refreshes and I'm unable to enter my new details. T...

  • Visitor
  • I need to change my credit card, and yet when I go to my account > subscription on the Spotify website and try to change my details by clicking the "Update" button - nothing happens! The page mere...
  • user-removed
  • Not applicable
  • 777 Views
  • 2 replies
  • 0 likes
  • 777 Views
  • 2 replies
  • 0 likes

Sort by recently added doesn’t work

On the current iPad version when I select sort by date added my playlist sorts in an odd manner. If I add a song it will appear under 3 or 4 songs..

  • Newbie
  • On the current iPad version when I select sort by date added my playlist sorts in an odd manner. If I add a song it will appear under 3 or 4 songs. .
  • user-removed
  • Not applicable
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Daily Mix - no artist list on iOS

Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, logging in and out of Spotify, and deleting the app and re-installing it. I do see the list of artists on the desktop ...

  • Casual Listener
  • Hello -    Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached.  I've tried rebooting, logging in and out of Spotify, and deleting th...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Cannot play music while connect to device

For some reason when I try and play certain songs while connected to my SONOS speakers I get an error message reading “Can’t play right now - You can’t play this content while connected to another device.” Please help.

  • Newbie
  • For some reason when I try and play certain songs while connected to my SONOS speakers I get an error message reading “Can’t play right now - You can’t play this content while connected to another de...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

My music won't play

This issue has been going on for about a month now. My music will play and then stop after 7-11 seconds. It doesn't pause it, it just literally doesn't play anymore no matter what i do.I removed my phone from offline devices and it fixed nothing.I lo...

  • Newbie
  • This issue has been going on for about a month now. My music will play and then stop after 7-11 seconds. It doesn't pause it, it just literally doesn't play anymore no matter what i do. I removed my...
  • taylorer
  • Newbie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

playing local music on iphone

Is there a way to play local music file that are already on my phone?

  • Newbie
  • Is there a way to play local music file that are already on my phone?
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Love and dislike buttons in Daily mix disappeared after going preimium

when i used the free spotify, in the Daily mix, there were 2 buttons for love and dislike. I then upgraded to premium and those button are now gone (they were replaced with the repeat and shuffle buttons) and i still want to "help" spotify understand...

  • Visitor
  • when i used the free spotify, in the Daily mix, there were 2 buttons for love and dislike. I then upgraded to premium and those button are now gone (they were replaced with the repeat and shuffle but...
  • user-removed
  • Not applicable
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Solved!! How can I delete a song from playlist?

When I changed my spotify to premium I cant no longer delete a song from my own playlists! There simly isin't a " button" for it anymore??!!

  • Newbie
  • When I changed my spotify to premium I cant no longer delete a song from my own playlists! There simly isin't a " button" for it anymore??!!
  • islaylass
  • Casual Listener
  • 3695 Views
  • 4 replies
  • 0 likes
  • 3695 Views
  • 4 replies
  • 0 likes