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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232668 Views

27 replies

5 likes

  • 232668 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

114240 Views

116 replies

13 likes

Other
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  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2311 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303972 Views

61 replies

16 likes

  • 303972 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129673 Views

19 replies

38 likes

  • 129673 Views
  • 19 replies
  • 38 likes

Superuser Contribution Playback Issues (Bass lowers when vocals are sung/spoken)

PlanPremium (Family)CountryEngland Device(iPhone 7 Plus)Operating System(iOS 11.00) My Question or Issue I’m having issues with the bass and volume when playing music on Spotify in my car. When I am listening to my music, when vocals are sung/spoken ...

Newbie

Plan Premium (Family) Country England   Device (iPhone 7 Plus) Operating System (iOS 11.00)   My Question or Issue   I’m having issues with the bass and volume when playing...

Jemi

Spotify Legend

837 Views

1 replies

0 likes

  • 837 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t sort playlists by new in the new update?

PlanFreeCountry DeviceiPhone 6sOperating System My Question or Issue With the new update I can’t filter my playlists by newest songs added.

Newbie

  Plan Free Country   Device iPhone 6s Operating System   My Question or Issue  With the new update I can’t filter my playlists by newest songs added.

Jemi

Spotify Legend

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes

random playlist

PlanPremiumCountry FranceDevice(iPad)Operating System(iOS 10)Spotify read all my song from all my playlist randomly.How can I do when I choose a playlist , spotify launch only the song from this playlist. regards Tom

Newbie

  Plan Premium Country  France Device (iPad) Operating System (iOS 10) Spotify read all my song from all my playlist randomly. How can I do when I choose a playlist , spotify la...

Loxer

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Spotify downgrade glitch

PlanPremiumCountry United States DeviceiPhone 7Operating System(iOS 11.4.1 My Question or Issue So this probably all started like a month ago when I came back from my trip to Florida and once I came home i updated my Spotify and oddly enough this upd...

Newbie

Plan Premium Country  United States  Device iPhone 7 Operating System (iOS 11.4.1   My Question or Issue  So this probably all started like a month ago when I came back ...

Loxer

Community Legend

2408 Views

1 replies

0 likes

  • 2408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add to queue or remove from queue when using Connect

PlanPremiumCountry DenmarkDevice(iPhone 8, iPad Air 2, Acer PC)Operating System(iOS 11.4.1, Windows 10,) My Question or Issue When I use my ipad or iphone to stream from, then i can't edit the queue using the desktop to edit quene on my phone or ipad...

Music Fan

Plan Premium Country Denmark Device (iPhone 8, iPad Air 2, Acer PC) Operating System (iOS 11.4.1, Windows 10,)   My Question or Issue   When I use my ipad or iphone to stream ...

Katerina

Spotify Legend

2596 Views

10 replies

0 likes

  • 2596 Views
  • 10 replies
  • 0 likes

Liked Music Icon (+)

PlanPremiumCountry CanadaDevice(iPhone 7PlusOperating SystemiOS 10 My Question or IssueThe saved music icon (+), no longer appears below the left side of the album art to add to “Songs”. It has been replaced by a heart that likes the song and adds it...

Newbie

Plan Premium Country  Canada Device (iPhone 7Plus Operating System iOS 10   My Question or Issue The saved music icon (+), no longer appears below the left side of the album art t...

Loxer

Community Legend

945 Views

1 replies

0 likes

  • 945 Views
  • 1 replies
  • 0 likes

App won't fully download or delete from iPhone7

PlanPremiumCountry Device(iPhone 7)Operating System(iOS 11.4.1) My Question or Issue Hello,So I downloaded Spotify for my iPhone 7 last night, everything worked fine. I then deleted the app from my phone, but it still shows up as 'paper' icon, almost...

Visitor

Plan Premium Country   Device (iPhone 7) Operating System (iOS 11.4.1)   My Question or Issue  Hello, So I downloaded Spotify for my iPhone 7 last night, everything worked f...

Loxer

Community Legend

674 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify acts differently on my boyfriend's phone. Help.

Okay so my boyfriend and me both have spotify on our phones (iPhone 6s), same version, premium etc. But when he goes to Your Library > Artists then click on any artist, instead of going to the artist page it shows all the songs he downloaded/saved fr...

Casual Listener

Okay so my boyfriend and me both have spotify on our phones (iPhone 6s), same version, premium etc. But when he goes to Your Library > Artists then click on any artist, instead of going to th...

Peter

Spotify Legend

3334 Views

5 replies

0 likes

artists
songs list
  • 3334 Views
  • 5 replies
  • 0 likes

Solved!! Change the white interface

Hii, i’m joe, and i just have a problem with my spotify. It seems after the latest update the spotify UI won’t change. Can anyone help me? I’ve tried to delete and reinstall the app and restart my iPhone. PlanPremiumCountry IndonesiaDevice(iPhone 8+)...

Casual Listener

Hii, i’m joe, and i just have a problem with my spotify. It seems after the latest update the spotify UI won’t change. Can anyone help me? I’ve tried to delete and reinstall the app and restart my iP...

Loxer

Community Legend

2642 Views

1 replies

0 likes

Interface
iphone
Iphone 8 plus
iPhone 8+
Premium
problem
Spotify
UI
user
  • 2642 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skipping Tracks

PlanFreeCountry UKDevice(iPhone 5COperating System(iOS 10 My Question or Issue The App is playing 2-5 seconds of a Track, then skipping to the next. It will then play a Track, then skip several more. Any help appreciated.

Casual Listener

Plan Free Country  UK Device (iPhone 5C Operating System (iOS 10   My Question or Issue  The App is playing 2-5 seconds of a Track, then skipping to the next. It will then p...

Peter

Spotify Legend

935 Views

5 replies

0 likes

  • 935 Views
  • 5 replies
  • 0 likes

Superuser Contribution Queues are cleared when I reopen the app

Hey all, I have an iPhone and the way I typically listen and discover music is by making a queue (which can sometimes get to 99+ songs). However, I’ve had an ongoing issue where when I return to the app after a few hours, or let’s say when I wake up,...

Casual Listener

Hey all,   I have an iPhone and the way I typically listen and discover music is by making a queue (which can sometimes get to 99+ songs). However, I’ve had an ongoing issue where when I retur...

Peter

Spotify Legend

1270 Views

1 replies

0 likes

IOS 11
Ongoing Issues
Queue bug
queue list
  • 1270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium is Cycling Songs when NOT in offline mode.

Plan : PremiumCountry : USADevice : Iphone 6sOperating System : current My Question or Issue I just updated Spotify last night via app store.Yesterday it was fine, today if I am in online mode, songs on playlists skip every 20-40 seconds .. sometimes...

Casual Listener

Plan : Premium Country : USA Device : Iphone 6s Operating System : current   My Question or Issue  I just updated Spotify last night via app store. Yesterday it was fine, today ...

Peter

Spotify Legend

1093 Views

4 replies

0 likes

  • 1093 Views
  • 4 replies
  • 0 likes

Not working

PlanPremiumCountryUSA Device(iPhone 7 plus Operating System(iOS 11.4.1, My Question or Issue I hadn’t updated my app since I installed it in 2017. I just did an update and now it doesn’t work. It resets my account every time I close the app. I have t...

Newbie

Plan Premium Country USA   Device (iPhone 7 plus  Operating System (iOS 11.4.1,   My Question or Issue  I hadn’t updated my app since I installed it in 2017. I just did...

Loxer

Community Legend

711 Views

1 replies

0 likes

not working
  • 711 Views
  • 1 replies
  • 0 likes

Solved!! My created albums disappeared

Hi thereI’ve created 2 albums with my favourite songs and both album had disappeared.. is here any way I can bring my albums back?or did I just lose them? .. it’s ridiculous paying premium for family and this happens to you ..

Casual Listener

Hi there I’ve created 2 albums with my favourite songs and both album had disappeared.. is here any way I can bring my albums back?or did I just lose them? .. it’s ridiculous paying premium for fami...

foey87

Casual Listener

891 Views

2 replies

0 likes

  • 891 Views
  • 2 replies
  • 0 likes

Spontaneous stopping/silencing/speeding up of songs and general glitchiness in the realm of playback

PlanPremiumDeviceiPhone 8Operating SystemiOS 11.2.6 My Question or Issue The title gives you the gyst of what’s going on, but there’s just a general glitchiness that happens about once every 2-3 minutes when trying to listen to music on spotify. For ...

Newbie

  Plan Premium Device iPhone 8 Operating System iOS 11.2.6   My Question or Issue  The title gives you the gyst of what’s going on, but there’s just a general glitchiness that...

Loxer

Community Legend

10740 Views

1 replies

0 likes

  • 10740 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOST MY PREMIUM

PlanPremiumCountry Philipppines DeviceiPhoneXOperating SystemiOS 11.4 My Question or Issue When I updated your app my premium subscription is gone, I’ve been downgraded to free. My subscription is premium which is automatically billed to my data plan...

Newbie

Plan Premium Country  Philipppines  Device iPhoneX Operating System iOS 11.4   My Question or Issue  When I updated your app my premium subscription is gone, I’ve been d...

Daisy

Spotify Legend

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Solved!! Spotify UI extends beyond iPhone X safe zone after using CarPlay

when connecting to CarPlay via usb, the spotify UI on iPhone (NOT CARPAY) will go beyond the safe zone and off screen for iPhone X (see screenshot). PlanFamily premium CountryUSA DeviceIPhone XOperating System(iOS 11.4.1) My Question or Issueiphone x...

Music Fan

when connecting to CarPlay via usb, the spotify UI on iPhone (NOT CARPAY) will go beyond the safe zone and off screen for iPhone X (see screenshot).  Plan Family premium  Country USA &...

Loxer

Community Legend

1441 Views

3 replies

0 likes

  • 1441 Views
  • 3 replies
  • 0 likes

Dislike a song

My Question or IssueI do not have any like or dislike buttons thumbs up or down or any way to tell Spotify that I don’t like the music they have chosen for me. How can I find these buttons? I am using an iPhone.

Newbie

    My Question or Issue I do not have any like or dislike buttons thumbs up or down or any way to tell Spotify that I don’t like the music they have chosen for me. How can I find t...

Loxer

Community Legend

22531 Views

1 replies

20 likes

  • 22531 Views
  • 1 replies
  • 20 likes

can't turn on the WLAN or cellular connection on spotify

It is the first time I install spotify in iphone, I can't turn on WLAN or cellular connection, everytime I turned it on, it became off again, so I can't log in. My device is iphone6s iOS11.4.1 and spotify is the latest version. I have already tried r...

Newbie

It is the first time I install spotify in iphone, I can't turn on WLAN or cellular connection, everytime I turned it on, it became off again, so I can't log in. My device is iphone6s iOS11.4.1 and sp...

Loxer

Community Legend

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

How to random shuffle without premium

PlanFreeCountry U.S.A.DeviceiPhone XOperating Systemios 12 beta My Question or Issue All my playlists have a blue shuffle symbol Nextel to them which mean they play the songs in order. I would like to randomly shuffle the songs but I can’t find any s...

Newbie

Plan Free Country  U.S.A. Device iPhone X Operating System ios 12 beta    My Question or Issue  All my playlists have a blue shuffle symbol Nextel to them which mean the...

Loxer

Community Legend

3478 Views

1 replies

0 likes

  • 3478 Views
  • 1 replies
  • 0 likes