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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47632 Views
  • 15 replies
  • 36 likes
  • 47632 Views
  • 15 replies
  • 36 likes

How to favorite songs by artist or album on app?

Just got the latest update of Spotify (free version) after not updating the app for a few months. What happened to being able to see and play your favorited/saved songs (not ALL of them) from a specific artist and album?

  • Casual Listener
  • Just got the latest update of Spotify (free version) after not updating the app for a few months. What happened to being able to see and play your favorited/saved songs (not ALL of them) from a speci...
  • Cocohorse
  • Casual Listener
  • 1045 Views
  • 2 replies
  • 0 likes
  • 1045 Views
  • 2 replies
  • 0 likes

Daily Mix not updating

ALL PLATFORMS Daily Mix contains some songs from my lib/like, and they are always in my daily mix. Even I select " don't play this song", they are still there. I added a lot of English songs in my lib, but they never appear in my daily mix. I'm Premi...

  • Visitor
  •   ALL PLATFORMS   Daily Mix contains some songs from my lib/like, and they are always in my daily mix. Even I select " don't play this song", they are still there. I added a lot of Engli...
  • 766 Views
  • 0 replies
  • 1 likes
  • 766 Views
  • 0 replies
  • 1 likes

Can't open the app on iOS 12 Beta even after reinstallation (iPhone SE)

PlanPremiumCountry USADeviceiPhone SEOperating SystemiOS 12 Beta My Question or IssueHey there. I've updated my OS to iOS 12 Beta today and after that every time I open the Spotify app it closes and returns me to the home screen. However app is persi...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone SE Operating System iOS 12 Beta   My Question or Issue Hey there. I've updated my OS to iOS 12 Beta today and after that every time I open ...
  • underdog02
  • Casual Listener
  • 1261 Views
  • 4 replies
  • 0 likes
  • 1261 Views
  • 4 replies
  • 0 likes

why my spotify does not update to the new interface after purchasing spotify premium

PlanPremiumCountry MalaysiaDeviceIphone XOperating SystemiOS 11.4 My Question or Issuewhy my spotify does not update to the new interface after purchasing spotify premium

  • Newbie
  • Plan Premium Country  Malaysia Device Iphone X Operating System iOS 11.4   My Question or Issue why my spotify does not update to the new interface after purchasing spotify premium
  • Loxer
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Searching a playlist is gone??

PlanFreeCountry USADeviceiPhone 6sOperating SystemiOS 11 My Question or Issue After the new revamp the option to search your own playlist has disappeared, which is needed, rather than scrolling through all my songs.

  • Newbie
  • Plan Free Country  USA Device iPhone 6s Operating System iOS 11   My Question or Issue  After the new revamp the option to search your own playlist has disappeared, which is ...
  • adam_pepporoni
  • Casual Listener
  • 645 Views
  • 2 replies
  • 0 likes
  • 645 Views
  • 2 replies
  • 0 likes

Why is it so hard to delete a song from a playlist?

To preface, I have premium, so all feature should be open to me. Only Spotify mobile it is nearly impossible to delete a songs from a playlist. You can’t delete the song if you just scroll and find it, if you filter and search for it, or if it’s curr...

  • Casual Listener
  • To preface, I have premium, so all feature should be open to me. Only Spotify mobile it is nearly impossible to delete a songs from a playlist. You can’t delete the song if you just scroll and find i...
  • adam_pepporoni
  • Casual Listener
  • 12375 Views
  • 9 replies
  • 35 likes
  • 12375 Views
  • 9 replies
  • 35 likes

When Using Bluetooth in car spotify app automatically starts playing music HOW do I turn that off?

PlanPremiumCountry USADevice(iPhone 6s iOS 11.4)Operating System(iOS 11.4) My Question or Issue This is a recent development... just in the past few weeks or so and had never happened before under the same circumstances. Nothing new or different has ...

  • Casual Listener
  • Plan Premium Country  USA Device (iPhone 6s iOS 11.4) Operating System (iOS 11.4)   My Question or Issue  This is a recent development... just in the past few weeks or so and...
  • 1022 Views
  • 0 replies
  • 16 likes
  • 1022 Views
  • 0 replies
  • 16 likes

Battery life on iPhone 8

I have an iPhone 8, running IOS 11.2.6, which is the latest update as of 3/26/18, I am also running the most recent update of Spotify, 8.4.46. Which came out "6 Hours ago" The problem I am having is that my battery is draining super fast when I use t...

  • Newbie
  • I have an iPhone 8, running IOS 11.2.6, which is the latest update as of 3/26/18, I am also running the most recent update of Spotify, 8.4.46. Which came out "6 Hours ago" The problem I am having is ...
  • 1228488031
  • Newbie
  • 5694 Views
  • 15 replies
  • 10 likes
  • 5694 Views
  • 15 replies
  • 10 likes

Chrome cast audio not connecting

PlanPremiumCountry Nz DeviceiPhone 6s+Operating Systemlatest iOS My Question or Issue Spotify will no longer connect to my chrome cast audio. Worked yesterday but now just gets stuck saying connecting

  • Newbie
  • Plan Premium Country  Nz   Device iPhone 6s+ Operating System latest iOS   My Question or Issue  Spotify will no longer connect to my chrome cast audio. Worked yesterda...
  • pmares
  • Newbie
  • 727 Views
  • 3 replies
  • 0 likes
  • 727 Views
  • 3 replies
  • 0 likes

Extreme heat and battery drain after latest update

iPhone SE, latest iOS, latest app, nothing else running. Happens after the latest update!

  • Newbie
  • iPhone SE, latest iOS, latest app, nothing else running. Happens after the latest update!
  • Loxer
  • Community Legend
  • 5416 Views
  • 24 replies
  • 4 likes
  • 5416 Views
  • 24 replies
  • 4 likes

SPOTIFY DOES NOT WORK WITH RANGE ROVER INCONTROL APP

I'm very close to cancelling my spotify substription because of this ongoing issue. It all started when I updared my phone to ios 11. I have all of the latest updates for Spotify, Apple and Range Rover and it still does not run on the incontrol app. ...

  • Casual Listener
  • I'm very close to cancelling my spotify substription because of this ongoing issue. It all started when I updared my phone to ios 11. I have all of the latest updates for Spotify, Apple and Range Rov...
  • monFPace
  • Casual Listener
  • 8505 Views
  • 11 replies
  • 3 likes
  • 8505 Views
  • 11 replies
  • 3 likes

problem

My Question or Issue En la barra de herramientas en vez de dejarme ir a la canción anterior, me aparece el botón de “me gusta” o “no me gusta” la canción. Es muy molesto.

  • Newbie
  •     My Question or Issue  En la barra de herramientas en vez de dejarme ir a la canción anterior, me aparece el botón de “me gusta” o “no me gusta” la canción. Es muy molesto.
  • Loxer
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Huge battery drain and phone heating iPhone 8

PlanPremiumCountry PolandDeviceiPhone 8Operating SystemiOS 11.4My Question or Issue Spotify drains the battery and makes my phone heat abnormally. It doesn't matter whether it's working in background or in foreground.

  • Casual Listener
  • Plan Premium Country  Poland Device iPhone 8 Operating System iOS 11.4 My Question or Issue  Spotify drains the battery and makes my phone heat abnormally. It doesn't matter whethe...
  • Loxer
  • Community Legend
  • 13161 Views
  • 3 replies
  • 0 likes
  • 13161 Views
  • 3 replies
  • 0 likes

Searching a username

PlanFreeCountry United StatesDeviceiPhone XOperating SystemiOS 10 My Question or Issue The current version I have 8.4.53. When I go to the section that is made for searching, if I type in a username, it only comes up with artists, songs, playlists, a...

  • Newbie
  • Plan Free Country  United States Device iPhone X Operating System iOS 10   My Question or Issue  The current version I have 8.4.53. When I go to the section that is made for ...
  • Maxim
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! Downloading A Single Song

So I feel like a MASSIVE idoit for not knowing this, but I just got Spotify Premium and I was wondering; how does one download a single song?

  • Community Legend
  • So I feel like a MASSIVE idoit for not knowing this, but I just got Spotify Premium and I was wondering; how does one download a single song?
  • empmnsbo
  • Casual Listener
  • 368766 Views
  • 32 replies
  • 24 likes
  • 368766 Views
  • 32 replies
  • 24 likes

Followed a link to a song on Spotify but song cannot be played

iPhone 8+ running 11.3.1, version 8.4.53.689 Hi there, I followed a link on Youtube which directed me to a song on Spotify (https://www.youtube.com/watch?v=o98bc-iPOiM) on my Windows laptop. However, I only have the option of saving or removing it fr...

  • Newbie
  •   iPhone 8+ running 11.3.1, version 8.4.53.689   Hi there, I followed a link on Youtube which directed me to a song on Spotify (https://www.youtube.com/watch?v=o98bc-iPOiM) on my Windows...
  • arielleshriver
  • Composer
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes

Battery Drain on iPhone 7 and X

Spotify still has not fixed this issue or even admited to it. iOS 12 does not fix. So its a full fledged spotify issue. I hope to be refunded for the cost of sending in my phone to be checked to ensure it wasnt my phone, and also for every month this...

  • Gig Goer
  •   Spotify still has not fixed this issue or even admited to it. iOS 12 does not fix. So its a full fledged spotify issue. I hope to be refunded for the cost of sending in my phone to be checked...
  • burgurdy
  • Casual Listener
  • 1365 Views
  • 2 replies
  • 0 likes
  • battery
    bug
    trash
  • 1365 Views
  • 2 replies
  • 0 likes

Spotify causes my phone to crash and reboot

PlanPremiumCountry USADeviceiPhone 6S PlusOperating SystemiOS 11 and iOS 12 (beta) My Question or IssueSpotify freezes up at random intervals throughout the day and crashes my iPhone causing it to reboot. I’ve tried a factory reset on my phone, updat...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 6S Plus Operating System iOS 11 and iOS 12 (beta)   My Question or Issue Spotify freezes up at random intervals throughout the day and cras...
  • Loxer
  • Community Legend
  • 2759 Views
  • 7 replies
  • 1 likes
  • 2759 Views
  • 7 replies
  • 1 likes

Downloaded Podcasts Folder

Hi, With the latest iOS update, you removed the easily found button to see all of the podcasts downloaded to my local device. Is there a work around to get this list of podcasts that have been downloaded to my local device? If not, I'll be switching ...

  • Casual Listener
  • Hi,    With the latest iOS update, you removed the easily found button to see all of the podcasts downloaded to my local device.  Is there a work around to get this list of podcasts ...
  • -qji_snr06bfe
  • Casual Listener
  • 7598 Views
  • 3 replies
  • 5 likes
  • 7598 Views
  • 3 replies
  • 5 likes

Spotify on Samsung Gear S3 Classic (Can't use as remote)

Dear All, I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the possibility of Spotify alone, otherwise I would have bought a runni...

  • Regular
  •   Dear All,   I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the...
  • Loxer
  • Community Legend
  • 3813 Views
  • 5 replies
  • 0 likes
  • 3813 Views
  • 5 replies
  • 0 likes