Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408363 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279649 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178888 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanFreeCountryUSA DeviceiPhone7Operating SystemiOS 11.4.1 My Question or Issue I've been using Spotify on my iPhone and I've noticed that some Spotify playlists have a big green button that says either "Shuffle Play" which shuffles all the songs int...
Plan Free Country USA Device iPhone7 Operating System iOS 11.4.1 My Question or Issue I've been using Spotify on my iPhone and I've noticed that some Spotify playlists ha...
Not applicable
1386 Views
1 replies
0 likes
Hi there,I have had this issue for a long time and have never had time to look into it properly, until now! The issue is...my tracks (saved on the Shazam app) do not automatically sync to Spotify!! which I'm sure they used to or I could do batches of...
Hi there, I have had this issue for a long time and have never had time to look into it properly, until now! The issue is...my tracks (saved on the Shazam app) do not automatically sync...
Community Legend
19662 Views
2 replies
0 likes
PlanPremiumCountry USDeviceiPhone6SOperating SystemiOS 11.4.1 My Question or Issue My list of recently played albums/playlists under Your library on the iPhone app has disappeared and is not updating. Is this a known issue? Often rely on this to go b...
Plan Premium Country US Device iPhone6S Operating System iOS 11.4.1 My Question or Issue My list of recently played albums/playlists under Your library on the iPhone ap...
Casual Listener
763 Views
2 replies
0 likes
My Question or IssueSpofity used to have an option to import iTunes playlists. I don't see that option anymore, although I do see my iTunes playlists that were previously imported are still there. However, I can't get Alexa (Amazon Echo) to play them...
My Question or Issue Spofity used to have an option to import iTunes playlists. I don't see that option anymore, although I do see my iTunes playlists that were previously imported are...
Community Legend
994 Views
1 replies
0 likes
PlanFreeCountry SpainDeviceiPhone 5SOperating SystemiOS 11.4.1 My Question or Issue Only some albums are loading properly. Some don’t load at first & load when I tap try again. Others work normally. Everything else seems to be fine, other than I went...
Plan Free Country Spain Device iPhone 5S Operating System iOS 11.4.1 My Question or Issue Only some albums are loading properly. Some don’t load at first & load when ...
Community Legend
823 Views
1 replies
0 likes
I've been having a really bad streaming service lately. I have a premium account and everytime I am in my car, it sounds as if I am playing a really scratched cd... Any help would be appreciated. Thanks.
I've been having a really bad streaming service lately. I have a premium account and everytime I am in my car, it sounds as if I am playing a really scratched cd...  ...
Not applicable
1292 Views
4 replies
1 likes
Ever since the new update the queue button that is usually located in the top right corner is gone. Usually when you are on the screen that shows the album art there are three horizontal parallel lines in the top right corner. When clicked this butto...
Ever since the new update the queue button that is usually located in the top right corner is gone. Usually when you are on the screen that shows the album art there are three horizontal parallel lin...
Newbie
1565 Views
2 replies
0 likes
PlanFree, (Premium ended about 3 hours ago)Country U.SA.DeviceiPad (Idk which kind)Operating SystemiOS 10 My Question or Issue I experienced multiple bugs when my Spotify Premium 3 month trial ended.I am currently listening to Spotify and before my P...
Plan Free, (Premium ended about 3 hours ago) Country U.SA. Device iPad (Idk which kind) Operating System iOS 10 My Question or Issue I experienced multiple bugs when my S...
Community Legend
1314 Views
3 replies
0 likes
The format totally changed. I can't get to my normal site. It has my playlist name but no songs in it.I'm using a iPhone 7
The format totally changed. I can't get to my normal site. It has my playlist name but no songs in it. I'm using a iPhone 7
Community Legend
553 Views
1 replies
0 likes
iOS 10 My Question or Issue what does the blue bar mean ? What does the blue bar stand for ?
iOS 10 My Question or Issue what does the blue bar mean ? What does the blue bar stand for ?
Community Legend
2331 Views
1 replies
0 likes
Hi so I have the iPhone 6s and Spotify never did this before but recently in the last week it started using data for my playlist I’ve downloaded offline. I specifically have gone to settings to turn off cellular data for the Spotify app and everythin...
Hi so I have the iPhone 6s and Spotify never did this before but recently in the last week it started using data for my playlist I’ve downloaded offline. I specifically have gone to settings to turn ...
Community Legend
2435 Views
1 replies
0 likes
Premium StudentUnited States iphone 7 - ios 11.4.1 - Spotify Version 8.4.67 Hi my name is Cody, I have been a spotify premium user for several months now and I’m the only person I know who doesn’t have the new spotify search feature. When I go to set...
Premium Student United States iphone 7 - ios 11.4.1 - Spotify Version 8.4.67 Hi my name is Cody, I have been a spotify premium user for several months now and I’m the only person I...
Community Legend
486 Views
1 replies
0 likes
I found a link to a surveymonkey survey that says if you fill it out, you’ll get free Premium REDACTED. It seems pretty legit, but I’m still skeptical on it. Does anyone know if it is legit, or where it came from? I recently got an ad on Spotify abou...
I found a link to a surveymonkey survey that says if you fill it out, you’ll get free Premium REDACTED. It seems pretty legit, but I’m still skeptical on it. Does anyone know if it is ...
Spotify Star
2150 Views
3 replies
0 likes
PlanPremiumCountry DeviceiPhoneOperating SystemiOS11 My Question or Issue I recently just updated to Spotify 8.4.67 and I can't find the queue when I'm listening to music, in case if I want to see what I'm playing next. I attached a picture of the is...
Plan Premium Country Device iPhone Operating System iOS11 My Question or Issue I recently just updated to Spotify 8.4.67 and I can't find the queue when I'm listening ...
Community Legend
790 Views
1 replies
0 likes
PlanFreeCountryArgentinaDevice(iPhone 6S)Operating System(iOS 10) My Question or Issue Since the last mobile visual update (some months ago) I can’t delete stuff from my Recently Played / Home tab. I used that function a lot, since there’s a lot of m...
Plan Free Country Argentina Device (iPhone 6S) Operating System (iOS 10) My Question or Issue Since the last mobile visual update (some months ago) I can’t delete stuff from my...
Community Legend
1611 Views
1 replies
2 likes
Can anyone help? When I play song on my spotify app for iOS (newest version of App on Iphone SE), the songs jump a few seconds ahead all the time and it sound like a scrathced cd. THis problem just started two days ago. Never experienced it before.Pl...
Can anyone help? When I play song on my spotify app for iOS (newest version of App on Iphone SE), the songs jump a few seconds ahead all the time and it sound like a scrathced cd. THis problem...
Community Legend
1057 Views
1 replies
0 likes
on my mac app i can find the album, enter the list of songs, and press play. when it finishes nothing more happens. this sounds like the most basic functionality, but can't figure out how to do the same on the ipad. there's a huge 'shuffle play' butt...
on my mac app i can find the album, enter the list of songs, and press play. when it finishes nothing more happens. this sounds like the most basic functionality, but can't figure out how to...
Community Legend
596 Views
1 replies
0 likes
PlanFreeCountryArgentinaDevice(iPhone 6S)Operating System(iOS 10) My Question or Issue I can’t see playlists’ folders on mobile app. All playlists that should be inside a folder are scattered around the playlists list instead. I supposed there would ...
Plan Free Country Argentina Device (iPhone 6S) Operating System (iOS 10) My Question or Issue I can’t see playlists’ folders on mobile app. All playlists that should be inside...
Community Legend
1176 Views
1 replies
1 likes
Plan: PremiumCountry: UKDevices: Macbook Air early 2015 Sierra, iPhone 7+ iOS 11.3 I'm trying to sync an album I own as a local file on my Mac, on to my iPhone 7+.The instructions to do this suggest I need to create a playlist with these local files ...
Plan: Premium Country: UK Devices: Macbook Air early 2015 Sierra, iPhone 7+ iOS 11.3 I'm trying to sync an album I own as a local file on my Mac, on to my iPhone 7+. The inst...
Community Legend
2120 Views
1 replies
0 likes
I have Spotify on both my MacBook Pro (running High Sierra 10.13.6), and my iPhone 5s (running iOS 11.4). I have one playlist on my laptop that has about 40 songs, but on my iPhone the playlist says it has 40 songs, but when I tap into it, it only ha...
I have Spotify on both my MacBook Pro (running High Sierra 10.13.6), and my iPhone 5s (running iOS 11.4). I have one playlist on my laptop that has about 40 songs, but on my iPhone the playli...
Community Legend
2145 Views
10 replies
0 likes
