Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230883 Views

53 replies

13 likes

  • 230883 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154287 Views

507 replies

108 likes

  • 154287 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107399 Views

19 replies

38 likes

  • 107399 Views
  • 19 replies
  • 38 likes

Email login

Hi! I just bought a new phone (went from iPhone 6 to 8 plus). When I sign in to my Spotify account using my email, all of my music is gone. When I sign in with my Facebook it is all there. I would like to sign in with my email and still keep all my l...

Newbie

Hi! I just bought a new phone (went from iPhone 6 to 8 plus). When I sign in to my Spotify account using my email, all of my music is gone. When I sign in with my Facebook it is all there. I would li...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Not syncing to iPod

PlanPremiumCountry AustraliaDeviceiPod Touch 2nd GenerationOperating SystemiOS 4 My Question or IssueA couple months back I installed spotify on my old iPod to listen to music in my car. I had to download an older version of spotify that was compatib...

Newbie

Plan Premium Country  Australia Device iPod Touch 2nd Generation Operating System iOS 4   My Question or Issue A couple months back I installed spotify on my old iPod to listen to...

Maxim

Spotify Star

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Spotify won’t download songs

I am trying to download my playlists and all the songs in them however when I click the download switch it says “ downloading waiting to download” and the arrows next to the songs stay grey. I have tried using different WiFi networks, cellular, unins...

Newbie

I am trying to download my playlists and all the songs in them however when I click the download switch it says “ downloading waiting to download” and the arrows next to the songs stay grey. I have t...

Loxer

Community Legend

49389 Views

1 replies

3 likes

  • 49389 Views
  • 1 replies
  • 3 likes

Fiyatlandırma ve aylık ücret çekimi

İyi günler. Ben spotify öğrenci hesabı kullanmaktayım. Öğrenci ücreti 6,99 olmasına rağmen benden 7.04 tl çekildi ve benim hesabımın ücreti ben kartımı tanımlamama rağmen her ay otomatik çekilemeyip hata veriyor ve ben her ay kartımı tekrar tanımlama...

Newbie

İyi günler. Ben spotify öğrenci hesabı kullanmaktayım. Öğrenci ücreti 6,99 olmasına rağmen benden 7.04 tl çekildi ve benim hesabımın ücreti ben kartımı tanımlamama rağmen her ay otomatik çekilemeyip ...

689 Views

0 replies

0 likes

  • 689 Views
  • 0 replies
  • 0 likes

Music keeps playing after app closes

PlanPremium/familyCountry: USA DeviceiPhoneOperating SystemiOS My Question or IssueI got an invite toa family plan - listened all yesteday - worked great - now I can't get music to stop playing - even after I close the app. I deleted and reinstalled ...

Casual Listener

  Plan Premium/family Country: USA  Device iPhone Operating System iOS   My Question or Issue I got an invite toa family plan - listened all yesteday - worked great - now I c...

cb_Help

Casual Listener

3608 Views

4 replies

0 likes

  • 3608 Views
  • 4 replies
  • 0 likes

The music stops

PlanFamily PremiumCountry SpainDevice(iPhone 7 plus)Operating SystemIOS My Question or Issuethe music stops. I tried to reinstall the application and the same thing happens. You don’t have any contact to solve issues. I’m paying for family premium an...

Casual Listener

  Plan Family Premium Country  Spain Device (iPhone 7 plus) Operating System IOS   My Question or Issue the music stops. I tried to reinstall the application and the same th...

Loxer

Community Legend

782 Views

3 replies

0 likes

  • 782 Views
  • 3 replies
  • 0 likes

Playing songs not in an album

I have been trying to listen to post malones beerbongs and bentleys album, on my computer i can listen perfectly fine. But when i try to listen on my phone it will play some post malone then play songs from random artist, and i do have autoplay turne...

Casual Listener

  I have been trying to listen to post malones beerbongs and bentleys album, on my computer i can listen perfectly fine. But when i try to listen on my phone it will play some post malone then ...

p4i50i-vvm_4

Casual Listener

1476 Views

1 replies

0 likes

  • 1476 Views
  • 1 replies
  • 0 likes

Thumbprint?

Plan PremiumCountry USA Device 7 PlusOperating System ios 11.4 Converting from Pandora. That app had a function called 'Thumbprint'. Basically a playlist of every track I'd 'thumbed up'. Is there an equivalent in Spotify? Thanks.

Visitor

  Plan Premium Country USA   Device 7 Plus Operating System ios 11.4   Converting from Pandora. That app had a function called 'Thumbprint'. Basically a playlist of every t...

Loxer

Community Legend

2057 Views

5 replies

0 likes

  • 2057 Views
  • 5 replies
  • 0 likes

Is there a way to filter songs on your playlist with the newer update

PlanFreeCountry Device(iPhone 6sOperating System(iOS 11.3.1) When the new Spotify update came and redid the whole app layout and experience I found that the options to filter your songs in your playlist is no longer there,therfore making it hard to f...

Newbie

  Plan Free Country   Device (iPhone 6s Operating System (iOS 11.3.1)   When the new Spotify update came and redid the whole app layout and experience I found that the option...

Loxer

Community Legend

1211 Views

1 replies

1 likes

  • 1211 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloaded content disappeared after renewing premium membership

PlanPremiumCountry TurkeyDeviceiphone 7 plus Operating SystemiOS 11.4 My Question or Issue Spotify app was automatically updated on my device and I had to renew my premium subscription. After renewing my premium subscription, I couldn’t find my downl...

Newbie

Plan Premium Country  Turkey Device iphone 7 plus  Operating System iOS 11.4   My Question or Issue   Spotify app was automatically updated on my device and I had to re...

Jemi

Spotify Legend

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Why does spotify skip songs on iPhone app

This seems to be an ongoing issue but have iphone 7 now iphone x and now and againg it will skip playing some songs in playlists even though its offline and downloaded - all the sudden its not liking new order downloads- even though they have played ...

Newbie

This seems to be an ongoing issue but have iphone 7 now iphone x and now and againg it will skip playing some songs in playlists even though its offline and downloaded - all the sudden its not liking...

Loxer

Community Legend

1245 Views

1 replies

0 likes

  • 1245 Views
  • 1 replies
  • 0 likes

Can't instal premium

PlanPremiumDeviceiPhone 5 My Question or Issue Why can't I install Premium in this app. There is noother app. Is that an error in my phone or something common

Newbie

  Plan Premium Device iPhone 5   My Question or Issue  Why can't I install Premium in this app. There is noother app. Is that an error in my phone or something common 

Luke

Spotify Star

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Backup to IPad/ICloud

PlanPremiumCountryCyprusDevicePC & IPadOperating System(iOS 10, Windows 10) My Question or IssueHiI’m trying to synchronise my Spotify tracks and playlists from my PC to my Ipad, but a message appears on my Ipad informing me that I do not have suffic...

Regular

Plan Premium Country Cyprus Device PC & IPad Operating System (iOS 10, Windows 10)   My Question or Issue Hi I’m trying to synchronise my Spotify tracks and playlists from my PC t...

Loxer

Community Legend

1632 Views

1 replies

0 likes

  • 1632 Views
  • 1 replies
  • 0 likes

iOS 9.3, chromecast audio: random dropouts

Plan: Premium FamilyCountry: SwitzerlandDevice: iPhone 4sOperating System: iOS 9.3 My Question or IssueWhen casting, the audio cuts out (e.g. no sound from the stereo) several times in 5 minutes. After 5 minutes I find another solution for my music f...

Newbie

Plan: Premium Family Country: Switzerland Device: iPhone 4s Operating System: iOS 9.3   My Question or Issue When casting, the audio cuts out (e.g. no sound from the stereo) several t...

705 Views

0 replies

0 likes

  • 705 Views
  • 0 replies
  • 0 likes

upgrade 8.4.53.689 iPhone X

PlanFree/PremiumCountry DeviceiPhone XOperating SystemiOS 11.3.1 My Question or Issue

Newbie

Plan Free/Premium Country   Device iPhone X Operating System iOS 11.3.1   My Question or Issue  

Loxer

Community Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Unable to Sync Playlst to iphone and ipad

Plan/PremiumCountry Device(iPhone 5 and ipad pro)Operating SystemIphone 5 IOS 10, iPad pro iOS 11 My Question or Issue A playlist from desktop will not sync with my iPhone or iPad. I signed out of all the apps, waited a few minutes and signed back in...

Casual Listener

Plan /Premium Country   Device (iPhone 5 and ipad pro) Operating System Iphone 5 IOS 10, iPad pro iOS 11   My Question or Issue  A playlist from desktop will not sync with my...

LukasRocks1021

Music Fan

690 Views

1 replies

0 likes

Sync to iPad
Sync to Phone
  • 690 Views
  • 1 replies
  • 0 likes

Spotify isn't working

PlanFreeCountry portugal DeviceHuawei (latest) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue the whole app was acting up so I thought it was because I haven't updated, I went to play store to update it and now the app i...

Newbie

  Plan Free Country  portugal  Device Huawei (latest)  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  the whole app was...

Loxer

Community Legend

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

iOS Theme Problem

PlanPremiumCountryTurkey Device(iPhone 7)Operating System(iOS 11.4) My Question or IssueI was a free user and the new theme was beautiful. For this reason I switched to premium but theme is back to normal.

Newbie

Plan Premium Country Turkey   Device (iPhone 7) Operating System (iOS 11.4)   My Question or Issue I was a free user and the new theme was beautiful. For this reason I switched t...

Loxer

Community Legend

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

How to organize music with new update

My Question or IssueI've been using spotify for about a year now because I got tired of pandora, however this terrible update is makin me wanna go back because I can't figure out how to organize my music in my custom playlist. I've looked up how to s...

Casual Listener

  My Question or Issue I've been using spotify for about a year now because I got tired of pandora, however this terrible update is makin me wanna go back because I can't figure out how to org...

_soviet_vodka_

Casual Listener

951 Views

2 replies

0 likes

  • 951 Views
  • 2 replies
  • 0 likes