Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68451 Views
  • 16 replies
  • 37 likes
  • 68451 Views
  • 16 replies
  • 37 likes

How many tracks did you have to redownload today?

PlanPremiumCountry FranceDeviceIphone 7Operating SystemiOS 11.4.1 Since a couple of weeks, I have to redownload tracks EVERY DAY. Has been anywhere between 20 and 500+ tracks just ‘autodeleted’ per day.This is a sudden bug. I never had this problem b...

  • Roadie
  • Plan Premium Country  France Device Iphone 7 Operating System iOS 11.4.1   Since a couple of weeks, I have to redownload tracks EVERY DAY. Has been anywhere between 20 and 500+ tra...
  • woodandrew90
  • Roadie
  • 857 Views
  • 6 replies
  • 1 likes
  • 857 Views
  • 6 replies
  • 1 likes

iOS app keeps re-downloading offline music

PlanPremiumCountry GermanyDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssuePlease explain how downloads are expiring or however it works, because I have quite a few offline songs/albums/playlists. Some of which change (and of course new ...

  • Casual Listener
  • Plan Premium Country  Germany Device iPhone 8 Plus Operating System iOS 11   My Question or Issue Please explain how downloads are expiring or however it works, because I have qui...
  • Loxer
  • Community Legend
  • 864 Views
  • 1 replies
  • 1 likes
  • 864 Views
  • 1 replies
  • 1 likes

Esperando para descargar

Hola, tengo el problema de que pongo play a las canciones y suenan normal, y las guardo en "Canciones" y está todo bien pero, cuando activo lo de descargar, no se descarga nada y sale debajo "Esperando para descargar." Y no sé cómo hacer para que se ...

  • Newbie
  • Hola, tengo el problema de que pongo play a las canciones y suenan normal, y las guardo en "Canciones" y está todo bien pero, cuando activo lo de descargar, no se descarga nada y sale debajo "Esperan...
  • Luke
  • Spotify Star
  • 6581 Views
  • 1 replies
  • 0 likes
  • 6581 Views
  • 1 replies
  • 0 likes

Bitrate Quality Lower

Plan/PremiumCountry/USAOperating System/iOS 10 About a week ago I thought my speakers had been damaged because the sound was so bad. I kept noticing that all the songs I listened to had compressed highs and overall the audio sounded tinny. I know the...

  • Newbie
  • Plan/Premium Country/USA Operating System/iOS 10   About a week ago I thought my speakers had been damaged because the sound was so bad. I kept noticing that all the songs I listened to had ...
  • Luke
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Solved!! View Playlist Folders on IOS mobile

I just learned about the folder function in spotify, and quickly created folders using the desktop app. (File > create playlist folder.) I also moved my playlists into these folders. However, when I opened the app on my iPhone, none of these folders ...

  • Casual Listener
  •   I just learned about the folder function in spotify, and quickly created folders using the desktop app. (File > create playlist folder.) I also moved my playlists into these folders. Howev...
  • Loxer
  • Community Legend
  • 7880 Views
  • 2 replies
  • 0 likes
  • folders
    iOS
    mobile app
    playlist folders
    view folders
  • 7880 Views
  • 2 replies
  • 0 likes

Superuser Contribution one song won’t play on my device.

My Question or IssueTheres one single song off an entire album that won’t play on my account. The whole album will play and then come to a complete stop when this song is supposed to play, it doesn’t even automatically skip it or anything. It stops l...

  • Casual Listener
  • My Question or Issue Theres one single song off an entire album that won’t play on my account. The whole album will play and then come to a complete stop when this song is supposed to play, it doesn...
  • kookiekarin
  • Gig Goer
  • 3036 Views
  • 4 replies
  • 0 likes
  • 3036 Views
  • 4 replies
  • 0 likes

Solved!! How to custom sort list of playlists

PlanPremiumCountry USADeviceiPhone SEOperating SystemiOS 11 My Question or Issue When I view my list of playlists, I'd like to be able to change the order in which they appear. I see that you can sort by "Name" or by "Custom". But when I sort by Cust...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone SE Operating System iOS 11   My Question or Issue  When I view my list of playlists, I'd like to be able to change the order in which ...
  • aliyaearley
  • Casual Listener
  • 50780 Views
  • 2 replies
  • 10 likes
  • 50780 Views
  • 2 replies
  • 10 likes

Downloading Songs

HELP ME PLEASE!!!! I have spotify premium and I would like to listen to music offline but when I go to download some playlists it just says waiting to download and it never downloads I’m getting very frustrated please help.

  • Casual Listener
  • HELP ME PLEASE!!!! I have spotify premium and I would like to listen to music offline but when I go to download some playlists it just says waiting to download and it never downloads I’m getting very...
  • ccellinna
  • Casual Listener
  • 1002 Views
  • 4 replies
  • 0 likes
  • 1002 Views
  • 4 replies
  • 0 likes

album download

PlanPremiumMy Question or Issuedownload a new album, but now I want to hear it no longer appears, in fact when I look for the artist the album does not appear?

  • Newbie
  • Plan Premium My Question or Issue download a new album, but now I want to hear it no longer appears, in fact when I look for the artist the album does not appear?
  • asyoung5555
  • Regular
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Where do I find the "Downloads" section?

I don't know what happened but I couldn't find this section of the app anymore.

spotifyapp.png Screen Shot 2018-01-24 at 7.41.02 PM.png
  • Visitor
  • I don't know what happened but I couldn't find this section of the app anymore.
  • kraag22
  • Casual Listener
  • 103329 Views
  • 19 replies
  • 7 likes
  • 103329 Views
  • 19 replies
  • 7 likes

Itunes playlist on iPad

I just want to know if Spotify will EVER allow Itunes playlists to play on tablets? It seems such a simple thing to do, or am I expecting too much?! Even if there's a 3rd party app, can you let me know, or make it obvious please?

  • Casual Listener
  •   I just want to know if Spotify will EVER allow Itunes playlists to play on tablets? It seems such a simple thing to do, or am I expecting too much?! Even if there's a 3rd party app, can you l...
  • Loxer
  • Community Legend
  • 880 Views
  • 3 replies
  • 0 likes
  • itunes
  • 880 Views
  • 3 replies
  • 0 likes

Getting songs on Spotify that they don’t have now

PlanPremiumCountry USA DeviceiPhone 8Operating SystemiOS 10 My Question or Issuehey all, do you think Spotify will ever get the song “Let It Rain On Me” by James Pickering and Matthew Clark it’s a really great song and I would love to add it to my pl...

  • Casual Listener
  •   Plan Premium Country USA   Device iPhone 8 Operating System iOS 10   My Question or Issue hey all, do you think Spotify will ever get the song “Let It Rain On Me” by James...
  • Loxer
  • Community Legend
  • 1073 Views
  • 1 replies
  • 0 likes
  • 1073 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

PlanPremiumCountryBrazilOperating SystemiOsMy Question or IssueSo, I have a playlist with a lot of songs, like 700 and I always listen to it in shuffle mode, but lately I noticed that only a few musics play, like only 50. Is there any way that I can ...

  • Newbie
  • Plan Premium Country Brazil Operating System iOs My Question or Issue So, I have a playlist with a lot of songs, like 700 and I always listen to it in shuffle mode, but lately I noticed that o...
  • SergioDavid
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

the design of my spotify is not updated (iPhone 8)

PlanPremiumCountrySpainDeviceiPhone 8Operating SystemiOS 12 Beta My Question or Issue

  • Newbie
  •   Plan Premium Country Spain Device iPhone 8 Operating System iOS 12 Beta   My Question or Issue  
  • Loxer
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Chromecast not visible while bluetooth connected

PlanPremiumCountry DenmarkDeviceiPhone XOperating SystemiOS 11 My Question or Issue I am not able to select Chromecast devices while my phone is connected to my bluetooth speaker. As soon as i disconnect the speaker i get the Devices Available link. ...

  • Casual Listener
  • Plan Premium Country  Denmark Device iPhone X Operating System iOS 11   My Question or Issue  I am not able to select Chromecast devices while my phone is connected to my blu...
  • Loxer
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Can't play songs from a certain artist

I'm having issues playing songs from the Red Hot Chili Peppers on my phone. The songs will play on my desktop, but only after a full clean install. I have reinstalled spotify twice on my phone but it won't work.

  • Casual Listener
  • I'm having issues playing songs from the Red Hot Chili Peppers on my phone. The songs will play on my desktop, but only after a full clean install. I have reinstalled spotify twice on my phone but it...
  • dd__dd__
  • Music Fan
  • 1951 Views
  • 3 replies
  • 4 likes
  • 1951 Views
  • 3 replies
  • 4 likes

behind the lyrics

Hello everyone, i was wondering how behind the lyrics work on spotify. i have it disabled and still showing up that genius window. id like to turn it off. am i doin smth wrong?PlanPremiumCountry CzechDeviceiPhone 6aOperating System(iOS 12 My Question...

  • Casual Listener
  • Hello everyone,  i was wondering how behind the lyrics work on spotify. i have it disabled and still showing up that genius window. id like to turn it off. am i doin smth wrong? Plan Premium ...
  • dd__dd__
  • Music Fan
  • 913 Views
  • 2 replies
  • 0 likes
  • 913 Views
  • 2 replies
  • 0 likes

switches to radio

Planfree spotify accountCountry USADeviceiPad Air Operating SystemiOS 10My Question or Issue After listening to my playlist music for awhile when a song ends it will swtich to the suggested raido music. This will typically happen when I listen to mus...

  • Casual Listener
  •   Plan free spotify account Country  USA Device iPad Air   Operating System iOS 10 My Question or Issue  After listening to my playlist music for awhile when a song...
  • kxkh_f-czc2co
  • Casual Listener
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Solved!! How to Disable Full Screen Playback on iOS

Does anybody know if it is possible at all to disable full screen album artwork playback on iOS? Thanks.

  • Casual Listener
  • Does anybody know if it is possible at all to disable full screen album artwork playback on iOS? Thanks.     
  • Loxer
  • Community Legend
  • 2709 Views
  • 1 replies
  • 1 likes
  • 2709 Views
  • 1 replies
  • 1 likes

Solved!! iPhone 8 keeps saying "You're offline" when on LTE data

PlanPremiumCountry CanadaDeviceiPhone 8 64gbOperating System(iOS 11.4) My Question or Issue My iPhone constantly says I'm offline whenever I am on LTE data and therefore I can't stream anything on Spotify Premium whenever I'm away from WiFi. Here's w...

  • Regular
  •   Plan Premium Country  Canada Device iPhone 8 64gb Operating System (iOS 11.4)   My Question or Issue  My iPhone constantly says I'm offline whenever I am on LTE data ...
  • jbinc
  • Regular
  • 15121 Views
  • 4 replies
  • 0 likes
  • 15121 Views
  • 4 replies
  • 0 likes