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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47657 Views
  • 15 replies
  • 36 likes
  • 47657 Views
  • 15 replies
  • 36 likes

HOW to remove previously listened to songs (not in recents)

Is there a way to remove artists/songs you’ve listened to in the past, but they’re not in your recents? Example, when my young niece has used my phone she has listened to a bunch of kids stuff. So my 2017 playlist contained a few of the songs she had...

  • Newbie
  • Is there a way to remove artists/songs you’ve listened to in the past, but they’re not in your recents? Example, when my young niece has used my phone she has listened to a bunch of kids stuff. So my...
  • GamerSmoosh
  • Newbie
  • 19251 Views
  • 2 replies
  • 29 likes
  • 19251 Views
  • 2 replies
  • 29 likes

Relevant playlist suggestions

PlanPremiumCountryDenmark DeviceiPhone 6Operating SystemiOS 11.4 My Question or Issue So I've got a premium subscribtion - however I still get suggestions for playlists with music I have no interest in what so ever! "Snup en god playlist" Is complete...

  • Regular
  • Plan Premium Country Denmark   Device iPhone 6 Operating System iOS 11.4   My Question or Issue  So I've got a premium subscribtion - however I still get suggestions for pla...
  • krxio
  • Regular
  • 808 Views
  • 2 replies
  • 0 likes
  • Playlists
    relevant
    suggestions
  • 808 Views
  • 2 replies
  • 0 likes

I am not abroad!

I am from America. I set up my account when I was on vacation in Europe. I can’t get in my account back in America, because “You can’t use account abroad for more than 14 days”.

  • Casual Listener
  • I am from America. I set up my account when I was on vacation in Europe. I can’t get in my account back in America, because “You can’t use account abroad for more than 14 days”.
  • daniellethecool
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Solved!! Songs won’t play when added to playlists

PlanFreeCountry England, UKDeviceiPhone 5sOperating SystemiOS 11My Question or IssueWhen I add songs to playlists, the new songs won’t play. Playlists that I’ve created will play songs, however when I add new songs to playlists, it won’t play the new...

  • Casual Listener
  •   Plan Free Country  England, UK Device iPhone 5s Operating System iOS 11 My Question or Issue When I add songs to playlists, the new songs won’t play. Playlists that I’ve created...
  • 13_berry_13
  • Casual Listener
  • 11274 Views
  • 1 replies
  • 0 likes
  • iphone
    Playlists
    spotify free
  • 11274 Views
  • 1 replies
  • 0 likes

Solved!! New Spotify

Hi everyone, Sorry i'm French But I need to know Why can't I see My friend's profile and My Profile to, since The update of Spotify is on My iphone ?Thank You

  • Casual Listener
  •     Hi everyone, Sorry i'm French But I need to know Why can't I see My friend's profile and My Profile to, since The update of Spotify is on My iphone ? Thank You 🙂 
  • Loxer
  • Community Legend
  • 786 Views
  • 5 replies
  • 0 likes
  • 786 Views
  • 5 replies
  • 0 likes

Not letting me play song?

PlanFree/PremiumCountryUSA DeviceIphone 7 plusOperating SystemiOS 11.2.2 My Question or Issue Hello, I was recently trying to play ‘I wonder if bloods watch blues clues’ by XXX and I cannot add it to my playlists, favorite it, or anything really. Any...

  • Newbie
  •   Plan Free/Premium Country USA   Device Iphone 7 plus Operating System iOS 11.2.2   My Question or Issue  Hello, I was recently trying to play ‘I wonder if bloods wat...
  • Loxer
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

My spotify didn’t update to the new look

My Spotify didn’t update to the newest look and it’s updated on the App Store it says and I’ve deleted the app and redownloaded it and it didn’t update it still, a couple of my friends is updated and mine still isn’t. Is there any way to fix this? iP...

  • Newbie
  • My Spotify didn’t update to the newest look and it’s updated on the App Store it says and I’ve deleted the app and redownloaded it and it didn’t update it still, a couple of my friends is updated and...
  • Loxer
  • Community Legend
  • 3094 Views
  • 1 replies
  • 0 likes
  • iphone
    Update
  • 3094 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random “Suggested” songs always playing

Right I have absolutely had it with this app. Whenever I play an album or a playlist I’ve created, instead of the music I want to hear, I’m getting random music that is nothing like what I’m trying to listen to! I’ve turned off auto play, and from wh...

  • Casual Listener
  • Right I have absolutely had it with this app. Whenever I play an album or a playlist I’ve created, instead of the music I want to hear, I’m getting random music that is nothing like what I’m trying t...
  • LordDerpington
  • Casual Listener
  • 1670 Views
  • 4 replies
  • 0 likes
  • 1670 Views
  • 4 replies
  • 0 likes

Won’t let be buy premium

PlanFree CountryUnited States DeviceiPhone 8+ Operating System IOS 11.4 My Question or Issue spotify on my phone won’t let me view my profile, make playlists private or unprivated, and it won’t let me buy premium. I’m not sure why I got this version ...

  • Casual Listener
  • Plan Free   Country United States     Device iPhone 8+   Operating System  IOS 11.4    My Question or Issue    spotify on my phone won’t let...
  • arielleshriver
  • Composer
  • 912 Views
  • 3 replies
  • 0 likes
  • 912 Views
  • 3 replies
  • 0 likes

Solved!! Bulk management of downloaded songs: add all to playlist and then delete downloads?

Plan: PremiumCountry: US Device: iPhoneOperating System: iOS 10 I have over 20g of downloaded Spotify music on my phone. I want to create a playlist of all these songs and then delete the downloaded files to free up space. Is there a way to do this w...

  • Newbie
  • Plan: Premium Country: US   Device: iPhone Operating System: iOS 10   I have over 20g of downloaded Spotify music on my phone. I want to create a playlist of all these ...
  • Loxer
  • Community Legend
  • 2274 Views
  • 1 replies
  • 0 likes
  • 2274 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is killing my iPhone

Hi everyone, I am having issues with Spotify. I am running iOS 11.3.1 in an iPhone 6+ and the device has begun to heat up like **bleep** when I am listening music in background. It didn't heat up like that except when I skipped a lot of songs at a ti...

  • Casual Listener
  • Hi everyone,    I am having issues with Spotify. I am running iOS 11.3.1 in an iPhone 6+ and the device has begun to heat up like **bleep** when I am listening music in background. It did...
  • owmybrain
  • Gig Goer
  • 6717 Views
  • 13 replies
  • 0 likes
  • 6717 Views
  • 13 replies
  • 0 likes

Solved!! iOS 12 beta CarPlay bug

PlanPremiumCountry USDeviceIphone xOperating SystemIOS 12.0 public beta My Question or Issue During CarPlay, audio will stop if the app is exited out of and/or the screen is turned off. In order for audio to play, the app needed to be open and the sc...

  • Music Fan
  • Plan Premium Country  US Device Iphone x Operating System IOS 12.0 public beta    My Question or Issue  During CarPlay, audio will stop if the app is exited out of and/o...
  • ginaadrson
  • Casual Listener
  • 7720 Views
  • 11 replies
  • 1 likes
  • 7720 Views
  • 11 replies
  • 1 likes

Solved!! [iOS] Queue on iPhone is not displaying correctly

Plan: Family Premium AccountCountry: USA Device: iPhone 8 running iOS 11.4 (15F79)Spotify Version: 8.4.53.689 My dad pays for Spotify family, and I have my own account that I log into through Facebook, but I can also login using email/password. I use...

  • Regular
  • Plan: Family Premium Account Country: USA   Device: iPhone 8 running iOS 11.4 (15F79) Spotify Version: 8.4.53.689   My dad pays for Spotify family, and I have my own account that I lo...
  • Loxer
  • Community Legend
  • 3057 Views
  • 5 replies
  • 1 likes
  • 3057 Views
  • 5 replies
  • 1 likes

How can I sort my playlists?

I want to sort my playlists alphabetically. How can I do that? I usually use my Apple phone to access Spotify, but sorting of playlists is not an option as far as I can tell. Are there other Spotify clients (Web player, etc.) that do allow for sortin...

  • Regular
  • I want to sort my playlists alphabetically.  How can I do that?   I usually use my Apple phone to access Spotify, but sorting of playlists is not an option as far as I can tell.  Are...
  • OliviaSS
  • Music Fan
  • 1341 Views
  • 7 replies
  • 0 likes
  • 1341 Views
  • 7 replies
  • 0 likes

Shuffling on the App

PlanFreeCountry UsaDeviceiPhone 6Operating SystemIOS10 My Question or Issue The most recent update for Spotify looks and feels phenomenal. I have had a paid subscription to Apple Music for a few months provided by my father, but I haven’t used it bec...

  • Newbie
  • Plan Free Country  Usa Device iPhone 6 Operating System IOS10   My Question or Issue  The most recent update for Spotify looks and feels phenomenal. I have had a paid subscri...
  • 276 Views
  • 0 replies
  • 1 likes
  • 276 Views
  • 0 replies
  • 1 likes

Solved!! Background downloads not working

My Question or IssueHi, I have recently started to use spotify and have now tried to download my playlists and albums on my iPhone. Generally it works, but with the limitation that I have to leave my display on and spotify as app on. As soon as I hav...

  • Visitor
  • My Question or Issue Hi, I have recently started to use spotify and have now tried to download my playlists and albums on my iPhone. Generally it works, but with the limitation that I have to leave ...
  • Loxer
  • Community Legend
  • 38274 Views
  • 3 replies
  • 0 likes
  • 38274 Views
  • 3 replies
  • 0 likes

Iphone tmobile loggt nicht ein

hallo, auf meinem iphone mit tmobile stream on kann ich mich nur im wlan modus in spitify einloggen. Im Mobilfunknetz sagt mir die App ich wäre offline und stellt keine Verbindung her.so kann ich die App aver unterwegs natürlich nicht nutzen.weiss je...

  • Casual Listener
  • hallo,   auf meinem iphone mit tmobile stream on kann ich mich nur im wlan modus in spitify einloggen. Im Mobilfunknetz sagt mir die App ich wäre offline und stellt keine Verbindung her. so k...
  • sebrud
  • Casual Listener
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I download more than one thousand (1,000) songs on my iPhone?

PlanPremium DeviceiPhone 6s, iOS 11.4 Hello there, So I know that there is a download limit of 3,333 songs per device, but I am not even close to reaching this limit and I get constant reminders to delete songs to stay withing the download content li...

  • Newbie
  • Plan Premium  Device iPhone 6s, iOS 11.4   Hello there,   So I know that there is a download limit of 3,333 songs per device, but I am not even close to reaching this limit and ...
  • Loxer
  • Community Legend
  • 1293 Views
  • 1 replies
  • 0 likes
  • 1293 Views
  • 1 replies
  • 0 likes

"Favorite Songs" playlist isn't saving all of my liked songs

PlanFreeCountry United StatesDeviceiPhone 6sOperating SystemiOS 11.4 My Question or Issue Yesterday I decided to make a new spotify account. On my old account, my "Favorite Songs" playlist said exactly how many songs I'd liked and contained every sin...

  • Newbie
  • Plan Free Country  United States Device iPhone 6s Operating System iOS 11.4   My Question or Issue  Yesterday I decided to make a new spotify account. On my old account, my "...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

change songs automatically

PlanPremiumCountry TurkeyDeviceiPhone 7Operating Systemlast iOS 10 My Question or Issue My problem is, my phone changes or stops songs automatically. I don’t do anything but suddenly it stops or play the next song or 10-15 secs after. What can ı do?

  • Casual Listener
  • Plan Premium Country  Turkey Device iPhone 7 Operating System last iOS 10   My Question or Issue  My problem is, my phone changes or stops songs automatically. I don’t do any...
  • defnegokcen
  • Casual Listener
  • 1257 Views
  • 2 replies
  • 0 likes
  • 1257 Views
  • 2 replies
  • 0 likes