Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37140 Views
  • 15 replies
  • 36 likes
  • 37140 Views
  • 15 replies
  • 36 likes

problem accessing custom playlist

PlanFreeCountryusa Device(iPhone 5s)Operating System(iOS 10) My Question or Issue When I try to use any of my playlists I get this notification: “Spotify can’t open this type of link on this device”. This has never happened before and I have been usi...

  • Casual Listener
  •   Plan Free Country usa   Device (iPhone 5s) Operating System (iOS 10)   My Question or Issue  When I try to use any of my playlists I get this notification: “Spotify ...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

spotify can’t open this type of link on this device

PlanFree/PremiumCountry DeviceIPhone 6sOperating SystemiOS 11.4 My Question or Issue Was able to open playlists yesterday but now I can’t open any of the playlists I’ve made or the Spotify curated ones

  • Newbie
  • Plan Free/Premium Country   Device IPhone 6s Operating System iOS 11.4   My Question or Issue  Was able to open playlists yesterday but now I can’t open any of the playlists ...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Spotify can’t open this type of link on this device- Playlist

PlanFreeCountry United StatesDeviceiPhone 6Operating SystemiOS 11.4Spotify version 8.4.53.689 My Question or Issue Error message displays when I try to go into a playlist. Everything else works just fine though. Any suggestions?

  • Newbie
  • Plan Free Country  United States Device iPhone 6 Operating System iOS 11.4 Spotify version 8.4.53.689   My Question or Issue  Error message displays when I try to go into ...
  • x-_vkzz9rd37j
  • Newbie
  • 907 Views
  • 1 replies
  • 3 likes
  • 907 Views
  • 1 replies
  • 3 likes

Spotify cannot open this type of link on this device

PlanFree/PremiumCountry United States Device(iPhone 7+)Operating System My Question or Issue How do I solve this? I would like to listen to my playlists soon.

  • Newbie
  • Plan Free/Premium Country  United States  Device (iPhone 7+) Operating System     My Question or Issue  How do I solve this? I would like to listen to my playlists ...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Can’t acsess playlist on Spotify app

Hello guys I was listening to my music as normal on my Spotify app but for some reason all of a sudden when I go to play a diffrent playlist that is saved it come up with saying ‘’Spotify can’t open this type of link on this device’’ I have a iPhone ...

  • Casual Listener
  • Hello guys  I was listening to my music as normal on my Spotify app but for some reason all of a sudden when I go to play a diffrent playlist that is saved it come up with saying ‘’Spotify can’...
  • 9-0_1l29v5ppi
  • Newbie
  • 550 Views
  • 3 replies
  • 3 likes
  • 550 Views
  • 3 replies
  • 3 likes

Bonjour j’ai un problème

Bonjour j’ai un problème quand je clique sur une playlist il y a un petit message qui s’affiche me disant que Spotify ne peut pas ouvrir ce type de lien sur mon appareil (iphone 6) c’est très embêtant...

  • Casual Listener
  • Bonjour j’ai un problème quand je clique sur une playlist il y a un petit message qui s’affiche me disant que Spotify ne peut pas ouvrir ce type de lien sur mon appareil (iphone 6) c’est très embêtan...
  • 727 Views
  • 0 replies
  • 2 likes
  • 727 Views
  • 0 replies
  • 2 likes

Problemi riproduzione playlist

PlanFreeCountry ItalyDevice(iPhone 6Operativo System(iOS 11.3 My Question or IssueNon apre le playlist dice che il dispositivo non riesce ad aprirle.come facci? Grazie

  • Newbie
  • Plan Free Country  Italy Device (iPhone 6 Operativo System (iOS 11.3   My Question or Issue Non apre le playlist dice che il dispositivo non riesce ad aprirle. come facci? Grazie
  • 426 Views
  • 0 replies
  • 1 likes
  • 426 Views
  • 0 replies
  • 1 likes

Spotify Can’t Open This Type Of Link On This Device

I have an IPhone 7, updated with the most recent software. As of 15 minutes ago Spotify was able to play my personally created playlists. Now, when I click on my playlists a pop up stating “Spotify can’t open this type of link on this device” I can o...

  • Newbie
  • I have an IPhone 7, updated with the most recent software. As of 15 minutes ago Spotify was able to play my personally created playlists. Now, when I click on my playlists a pop up stating “Spotify c...
  • 644 Views
  • 0 replies
  • 1 likes
  • 644 Views
  • 0 replies
  • 1 likes

Spotify can’t open this type of link on this device

.PlanFree/Premium Device(iPhone 7 )Operating System(iOS 11.4.) My Question or Issue So I’ve used Spotify for about a year or two now and suddenly when I got the new update, everytime I wanna play a playlist, daily mix etc, it always says, “Spotify ca...

  • Newbie
  • . Plan Free/Premium   Device (iPhone 7 ) Operating System (iOS 11.4.)   My Question or Issue  So I’ve used Spotify for about a year or two now and suddenly when I got the new...
  • 588 Views
  • 0 replies
  • 1 likes
  • 588 Views
  • 0 replies
  • 1 likes

it’s saying I can’t open this link when I click on my playlists

so I have a I phone 6s and I updated the app and when I go to click on my playlist it says that it can’t ipne the link. can anyone help? I also have a free subscription.

  • Casual Listener
  • so I have a I phone 6s and I updated the app and when I go to click on my playlist it says that it can’t ipne the link. can anyone help? I also have a free subscription.       ...
  • yt5swxg3q-_5k
  • Newbie
  • 948 Views
  • 8 replies
  • 2 likes
  • 948 Views
  • 8 replies
  • 2 likes

Can not open link on this device

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 11.3.1 My Question or Issue Every time I try to start up a playlist or anything, it says that it couldn’t open a a link on my device.

  • Newbie
  • Plan Free Country  USA Device iPhone 7 Operating System iOS 11.3.1   My Question or Issue  Every time I try to start up a playlist or anything, it says that it couldn’t open ...
  • 743 Views
  • 0 replies
  • 2 likes
  • 743 Views
  • 0 replies
  • 2 likes

Help

It keeps saying “can not open link.” It won’t let me play my music at all.PlanFreeCountryU.S.A ; North America DeviceiPhone XOperating SystemIOS 11 My Question or Issueagain, won’t let me play my music. I have tried deleting & re- installing as well ...

  • Newbie
  • It keeps saying “can not open link.” It won’t let me play my music at all. Plan Free Country U.S.A ; North America    Device iPhone X Operating System IOS 11   My Question o...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Can’t play music?

PlanFreeCountry United States DeviceIphone 7Operating systemios 11.4 My Question or Issue I can’t click any playlist in my phone but on my Ipad I can choose my playlists easily. Happening to anybody else?

  • Newbie
  •   Plan Free Country  United States   Device Iphone 7 Operating system ios 11.4   My Question or Issue  I can’t click any playlist in my phone but on my Ipad I can...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Can’t play playlists or daily mixes

PlanFreeDeviceiPhone 8Operating SystemiOS 11.2My Question or Issue When trying to play playlists of daily mixes, it says: “Couldn’t open this type of link on this device.”

  • Visitor
  • Plan Free Device iPhone 8 Operating System iOS 11.2 My Question or Issue  When trying to play playlists of daily mixes, it says: “Couldn’t open this type of link on this device.” &n...
  • 385 Views
  • 0 replies
  • 2 likes
  • 385 Views
  • 0 replies
  • 2 likes

No puedo reproducir mis playlist

hola hasta hace un tiempo podia reproducir mis playlist desde el iphone pero ahora me dice que no esta habilitado para este dispositivo. Alguien sabe que puede ser?

  • Newbie
  • hola hasta hace un tiempo podia reproducir mis playlist desde el iphone pero ahora me dice que no esta habilitado para este dispositivo. Alguien sabe que puede ser?  
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Spotify cant open this type of link on this device

PlanFree/PremiumCountry CanadaDevice(iPhone 6Operating System(iOS 11 My Question or Issue Cant play music whenever I tap a playlist it says that spotify cant open this type of link on this device. Im rlly frustrated as there have been other problems ...

  • Newbie
  •   Plan Free/Premium Country  Canada Device (iPhone 6 Operating System (iOS 11   My Question or Issue  Cant play music whenever I tap a playlist it says that spotify can...
  • 729 Views
  • 0 replies
  • 2 likes
  • 729 Views
  • 0 replies
  • 2 likes

My Spotify will no longer play playlists

I’ve been using Spotify free since about February and it’s worked perfectly but now all of a sudden I can no longer play playlists such as any of my daily mixes or favourites. When I try and click on them a Notification comes up and says”Spotify can’...

  • Newbie
  •  I’ve been using Spotify free since about February and it’s worked perfectly but now all of a sudden I can no longer play playlists such as any of my daily mixes or  favourites.  When ...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Playlist don’t work

Hello,my friends and me noticed that playlist don’t work, we tried listening to it (two different accounts, playlists and devices).The error message goes along the way of “this link is not suitable for this device”.we both have the latest iOS And Spo...

  • Newbie
  • Hello, my friends and me noticed that playlist don’t work, we tried listening to it (two different accounts, playlists and devices). The error message goes along the way of “this link is not suitab...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Couldn’t Open Link ?

PlanFree/PremiumCountry United StatesDeviceiPhone 6sOperating SystemIOS 11.4 My Question or Issue Hi, I keep getting “Couldn’t Open Link - Spotify can’t open this type of link on this device.” On my iPhone 6s (which is completely updated and everythi...

  • Casual Listener
  • Plan Free/Premium Country  United States Device iPhone 6s Operating System IOS 11.4   My Question or Issue  Hi, I keep getting “Couldn’t Open Link - Spotify can’t open this t...
  • 559 Views
  • 0 replies
  • 4 likes
  • 559 Views
  • 0 replies
  • 4 likes