Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

What's up with this new Home screen?

Whats up with the new home screen being random playlist? Its really bad, can I change it back?

  • Music Fan
  • Echo_The_Cute_Wolf
  • Roadie
  • 56721 Views
  • 989 replies
  • 363 likes
  • iOS
  • 56721 Views
  • 989 replies
  • 363 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397264 Views
  • 879 replies
  • 326 likes
  • 397264 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78528 Views
  • 124 replies
  • 32 likes
  • 78528 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17929 Views
  • 8 replies
  • 0 likes
  • 17929 Views
  • 8 replies
  • 0 likes

Is not appearing my next song, neither playing now

Since that I made a download on my iPhone 8 Plus my next and actual song is not showing to me, so I cannot see what is the next song. I already update and reinstalled, but nothing changes. Below you can see the Screenshot of my problem.

  • Newbie
  • Since that I made a download on my iPhone 8 Plus my next and actual song is not showing to me, so I cannot see what is the next song. I already update and reinstalled, but nothing changes. Below you ...
  • 211 Views
  • 0 replies
  • 1 likes
  • 211 Views
  • 0 replies
  • 1 likes

Why isn't there a simple "DOWNLOADS" folder on Spotify?

I used to be able to see a folder (?) listing of all the albums/songs I had downloaded on my phone but that no longer exists? Now I have to go searching through albums/songs and look for the green indicator? Why oh why can't they just be in one place...

  • Regular
  • I used to be able to see a folder (?) listing of all the albums/songs I had downloaded on my phone but that no longer exists?  Now I have to go searching through albums/songs and look for the gr...
  • zeddog1493
  • Regular
  • 427 Views
  • 4 replies
  • 0 likes
  • 427 Views
  • 4 replies
  • 0 likes

iPhone App malfunction

Hi all,About a week ago the Spotify app made me login every time I opened the app, it never used to do that. Once I was in, all of my downloads that I was able to listen to offline were no longer download (this happened on my IPad as well). I message...

  • Newbie
  • Hi all, About a week ago the Spotify app made me login every time I opened the app, it never used to do that.  Once I was in, all of my downloads that I was able to listen to offline were no lo...
  • Ashleymarie014
  • Newbie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Playing music

When I go to play music with the new 8.4.43.908 update and I go to turn off my phone woke I would and put it in my pocket when my phone hits its 10 second mark it locks and I now can’t play music like I use to

  • Newbie
  • When I go to play music with the new 8.4.43.908 update and I go to turn off my phone woke I would and put it in my pocket when my phone hits its 10 second mark it locks and I now can’t play music lik...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Downloaded Playlists Disapear

Have had a premium account for a little over two years. Currently running on an iPhone 7 with IOS 11.2.6 (latest release). I can download playlists and play them offline, but about every two weeks they disapear. Checking the library all the playlists...

  • Newbie
  • Have had a premium account for a little over two years. Currently running on an iPhone 7 with IOS 11.2.6 (latest release). I can download playlists and play them offline, but about every two weeks th...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Solved!! Missing volume control in iOS - way to long

Spotify community, in relation to the Apple's iOS music app and various other players the is a very long way to go bevore you get to the volume control. Certainly the iOS device has hardware buttons but for the daily it takes just to long or is in my...

  • Newbie
  • Spotify community, in relation to the Apple's iOS music app and various other players the is a very long way to go bevore you get to the volume control. Certainly the iOS device has hardware butt...
  • Kobi11
  • Newbie
  • 11852 Views
  • 13 replies
  • 1 likes
  • 11852 Views
  • 13 replies
  • 1 likes

Superuser Contribution Download button missing

Hi,I have Spotify Premium on an Iphone and I have activated the download function.However, when I select an artist in my library, the download butto is missing.Thanks for your help

  • Newbie
  • Hi, I have Spotify Premium on an Iphone and I have activated the download function. However, when I select an artist in my library, the download butto is missing. Thanks for your help
  • JJ153
  • Casual Listener
  • 2228 Views
  • 7 replies
  • 1 likes
  • 2228 Views
  • 7 replies
  • 1 likes

Unplayable Songs (Local Files) Not Downloading on iPhone Playlist

Hi All, I have a playlist of about 1,200 songs on my Macbook Pro. About 300-400 of the songs on the playlist are "local files". When I play the playlist on my laptop, they all available and play fine. I am trying to sync this playlist with my new iPh...

  • Casual Listener
  • Hi All,   I have a playlist of about 1,200 songs on my Macbook Pro. About 300-400 of the songs on the playlist are "local files". When I play the playlist on my laptop, they all available and ...
  • nojank
  • Casual Listener
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

I'm trying to find this weird music video

It a really cool creative music video and this girls are rolling pencils on desks and the main singer has like a short green wig on at one point...

  • Newbie
  • It a really cool creative music video and this girls are rolling pencils on desks and the main singer has like a short green wig on at one point...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

FB Messenger sharing issue

So I keep getting this error “Not possible to share for an unknown reason. Try again at another time” whenever I try to share a song from the Spotify into a friend’s inbox via messenger app. What’s going on?

  • Newbie
  • So I keep getting this error “Not possible to share for an unknown reason. Try again at another time” whenever I try to share a song from the Spotify into a friend’s inbox via messenger app. What’s g...
  • wgoodman150
  • Newbie
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Spotify automatically starts playing thru Bluetooth in my truck even when the app is closed

Just recently spotify starts automatically playing when my phone hooks up to the Bluetooth in my truck. Even when the app is closed on my phone. I am using an iPhone 6+ and I need to stop this or I will delete the app!

  • Casual Listener
  • Just recently spotify starts automatically playing when my phone hooks up to the Bluetooth in my truck. Even when the app is closed on my phone. I am using an iPhone 6+ and I need to stop this or I w...
  • Kajowe
  • Newbie
  • 49307 Views
  • 5 replies
  • 9 likes
  • 49307 Views
  • 5 replies
  • 9 likes

How can I view a history?

Can I view some kind o history on Spotify? I want to know the day that I saved and downloaded some albums, and I can’t remember it... so, is there a way to view the dates of my activities? Thank you!

  • Casual Listener
  • Can I view some kind o history on Spotify?   I want to know the day that I saved and downloaded some albums, and I can’t remember it... so, is there a way to view the dates of my activities? T...
  • claricelee
  • Regular
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify keeps skipping on iphone 6

Spotify is constantly skipping on my iphone, it plays about 2 seconds of a song then skips to the next song in a playlist. If I try to pause the song it just skips on to the next one and resumes playing for 2 seconds, then on to the next song.I pay f...

  • Newbie
  • Spotify is constantly skipping on my iphone, it plays about 2 seconds of a song then skips to the next song in a playlist. If I try to pause the song it just skips on to the next one and resumes play...
  • Olie2012
  • Casual Listener
  • 14827 Views
  • 11 replies
  • 4 likes
  • iphone6
    Premium
    skipping
  • 14827 Views
  • 11 replies
  • 4 likes

Spotify doesn't find internet connection after switching network from wifi to mobile

Dear all,since some days (maybe last update?) I have the problem that when I leave my home (Wifi) and go into my car and connect my iPhone with CarPlay (or only bluetooth... doesn't matter) Spotify shows "Spotify offline". But I have good LTE signal ...

  • Music Fan
  • Dear all, since some days (maybe last update?) I have the problem that when I leave my home (Wifi) and go into my car and connect my iPhone with CarPlay (or only bluetooth... doesn't matter) Spotify...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

I dont have one music

Hello. Friday MHD ft Ninho have post a music. my friends have it on Spotify but not me! what to do ?

  • Newbie
  • Hello. Friday MHD ft Ninho have post a music. my friends have it on Spotify but not me! what to do ?
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

play music on Instagram stories

Hi, why has spotify stopped playing music in the background on instagram stories?

  • Newbie
  • Hi, why has spotify stopped playing music in the background on instagram stories?
  • 1584 Views
  • 0 replies
  • 0 likes
  • 1584 Views
  • 0 replies
  • 0 likes

Problem on default volume level when using spotify connect on iOS devices with Naim Uniti Star

Hi I am using spotify connect on my iOS devices to communicate with Naim Uniti Star. I found that the volume level would be set as over 70% despite the volume level set at whatever level. I was stocked by the extremely loud sound volume and it really...

  • Casual Listener
  • Hi    I am using spotify connect on my iOS devices to communicate with Naim Uniti Star.  I found that the volume level would be set as over 70% despite the volume level set at whatev...
  • dordor
  • Casual Listener
  • 1059 Views
  • 5 replies
  • 0 likes
  • 1059 Views
  • 5 replies
  • 0 likes

Llocal files on computer not appearing on my iPhone

I am trying to listen to local filesthrough spotify on my iPhone, but it won't let me. Googling says I should so long as I have a premium account, which I do.

  • Newbie
  • I am trying to listen to local filesthrough spotify on my iPhone, but it won't let me. Googling says I should so long as I have a premium account, which I do.
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Solved!! IMOVIE and SPOTIFY

Hello everybody, does anyone know how can I add to a iMovie creation a song taken from Spotify? I have a full account on Spotify, so I can download songs for offline use. Thank you. Fabrizio

  • Newbie
  • Hello everybody, does anyone know how can I add to a iMovie creation a song taken from Spotify? I have a full account on Spotify, so I can download songs for offline use. Thank you. Fabrizio
  • Hank22
  • Newbie
  • 126042 Views
  • 6 replies
  • 1 likes
  • 126042 Views
  • 6 replies
  • 1 likes

Not Downloading

I've been waiting for songs to download for half an hour and not one has downloaded, it's just saying Downloading... Waiting to download. I have set it to normal download quality and my wifi connection and download speed are easily sufficient since i...

  • Newbie
  • I've been waiting for songs to download for half an hour and not one has downloaded, it's just saying Downloading... Waiting to download. I have set it to normal download quality and my wifi connecti...
  • Lionel-Hutz
  • Casual Listener
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes