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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

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  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48167 Views
  • 15 replies
  • 36 likes
  • 48167 Views
  • 15 replies
  • 36 likes

Downloading local files

PlanpremiumCountry ukDeviceIphonexOperating SystemMac os sierra My Question or Issue so I have some local only files on my mac spotify app and they are in a playlist. They play on the Mac fine I had an iPhone 7 plus and posted earlier this week as it...

  • Regular
  • Plan premium Country  uk Device Iphonex Operating System Mac os sierra   My Question or Issue  so I have some local only files on my mac spotify app and they are in a playlis...
  • heshanindra
  • Regular
  • 562 Views
  • 1 replies
  • 1 likes
  • 562 Views
  • 1 replies
  • 1 likes

Spotify won’t download songs

I am trying to download my playlists and all the songs in them however when I click the download switch it says “ downloading waiting to download” and the arrows next to the songs stay grey. I have tried using different WiFi networks, cellular, unins...

  • Newbie
  • I am trying to download my playlists and all the songs in them however when I click the download switch it says “ downloading waiting to download” and the arrows next to the songs stay grey. I have t...
  • Loxer
  • Community Legend
  • 49141 Views
  • 1 replies
  • 3 likes
  • 49141 Views
  • 1 replies
  • 3 likes

Email login

Hi! I just bought a new phone (went from iPhone 6 to 8 plus). When I sign in to my Spotify account using my email, all of my music is gone. When I sign in with my Facebook it is all there. I would like to sign in with my email and still keep all my l...

  • Newbie
  • Hi! I just bought a new phone (went from iPhone 6 to 8 plus). When I sign in to my Spotify account using my email, all of my music is gone. When I sign in with my Facebook it is all there. I would li...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Not syncing to iPod

PlanPremiumCountry AustraliaDeviceiPod Touch 2nd GenerationOperating SystemiOS 4 My Question or IssueA couple months back I installed spotify on my old iPod to listen to music in my car. I had to download an older version of spotify that was compatib...

  • Newbie
  • Plan Premium Country  Australia Device iPod Touch 2nd Generation Operating System iOS 4   My Question or Issue A couple months back I installed spotify on my old iPod to listen to...
  • Maxim
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Backup to IPad/ICloud

PlanPremiumCountryCyprusDevicePC & IPadOperating System(iOS 10, Windows 10) My Question or IssueHiI’m trying to synchronise my Spotify tracks and playlists from my PC to my Ipad, but a message appears on my Ipad informing me that I do not have suffic...

  • Regular
  • Plan Premium Country Cyprus Device PC & IPad Operating System (iOS 10, Windows 10)   My Question or Issue Hi I’m trying to synchronise my Spotify tracks and playlists from my PC t...
  • Loxer
  • Community Legend
  • 1473 Views
  • 1 replies
  • 0 likes
  • 1473 Views
  • 1 replies
  • 0 likes

Fiyatlandırma ve aylık ücret çekimi

İyi günler. Ben spotify öğrenci hesabı kullanmaktayım. Öğrenci ücreti 6,99 olmasına rağmen benden 7.04 tl çekildi ve benim hesabımın ücreti ben kartımı tanımlamama rağmen her ay otomatik çekilemeyip hata veriyor ve ben her ay kartımı tekrar tanımlama...

  • Newbie
  • İyi günler. Ben spotify öğrenci hesabı kullanmaktayım. Öğrenci ücreti 6,99 olmasına rağmen benden 7.04 tl çekildi ve benim hesabımın ücreti ben kartımı tanımlamama rağmen her ay otomatik çekilemeyip ...
  • 626 Views
  • 0 replies
  • 0 likes
  • 626 Views
  • 0 replies
  • 0 likes

Why does spotify skip songs on iPhone app

This seems to be an ongoing issue but have iphone 7 now iphone x and now and againg it will skip playing some songs in playlists even though its offline and downloaded - all the sudden its not liking new order downloads- even though they have played ...

  • Newbie
  • This seems to be an ongoing issue but have iphone 7 now iphone x and now and againg it will skip playing some songs in playlists even though its offline and downloaded - all the sudden its not liking...
  • Loxer
  • Community Legend
  • 1136 Views
  • 1 replies
  • 0 likes
  • 1136 Views
  • 1 replies
  • 0 likes

iOS Error Code: "Login Failed, Error: 9"

My mother is having problems with her Spotify. When she has WiFi connectivity, she has no problems. But when she goes to LTE, Spotify will either say she needs to log in, stop playing in the middle of a song and say she needs to log in, or not allow ...

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  • Casual Listener
  • My mother is having problems with her Spotify. When she has WiFi connectivity, she has no problems. But when she goes to LTE, Spotify will either say she needs to log in, stop playing in the middle o...
  • 1278041643
  • Newbie
  • 2752 Views
  • 4 replies
  • 2 likes
  • 2752 Views
  • 4 replies
  • 2 likes

Is there a way to filter songs on your playlist with the newer update

PlanFreeCountry Device(iPhone 6sOperating System(iOS 11.3.1) When the new Spotify update came and redid the whole app layout and experience I found that the options to filter your songs in your playlist is no longer there,therfore making it hard to f...

  • Newbie
  •   Plan Free Country   Device (iPhone 6s Operating System (iOS 11.3.1)   When the new Spotify update came and redid the whole app layout and experience I found that the option...
  • Loxer
  • Community Legend
  • 1115 Views
  • 1 replies
  • 1 likes
  • 1115 Views
  • 1 replies
  • 1 likes

Can't instal premium

PlanPremiumDeviceiPhone 5 My Question or Issue Why can't I install Premium in this app. There is noother app. Is that an error in my phone or something common

  • Newbie
  •   Plan Premium Device iPhone 5   My Question or Issue  Why can't I install Premium in this app. There is noother app. Is that an error in my phone or something common 
  • Luke
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Thumbprint?

Plan PremiumCountry USA Device 7 PlusOperating System ios 11.4 Converting from Pandora. That app had a function called 'Thumbprint'. Basically a playlist of every track I'd 'thumbed up'. Is there an equivalent in Spotify? Thanks.

  • Visitor
  •   Plan Premium Country USA   Device 7 Plus Operating System ios 11.4   Converting from Pandora. That app had a function called 'Thumbprint'. Basically a playlist of every t...
  • Loxer
  • Community Legend
  • 1820 Views
  • 5 replies
  • 0 likes
  • 1820 Views
  • 5 replies
  • 0 likes

Auto-plays most recently saved

PlanPremiumCountry UKDeviceIphone 6Operating SystemiOS My Question or Issue I'm having an issue where the spotify app automatically plays the most recently saved song whenever I open it. This never used to happen, how can I stop it?

  • Newbie
  • Plan Premium Country  UK Device Iphone 6 Operating System iOS   My Question or Issue  I'm having an issue where the spotify app automatically plays the most recently saved so...
  • z-qr8yn_lz8dc
  • Newbie
  • 526 Views
  • 1 replies
  • 1 likes
  • 526 Views
  • 1 replies
  • 1 likes

Playing songs not in an album

I have been trying to listen to post malones beerbongs and bentleys album, on my computer i can listen perfectly fine. But when i try to listen on my phone it will play some post malone then play songs from random artist, and i do have autoplay turne...

  • Casual Listener
  •   I have been trying to listen to post malones beerbongs and bentleys album, on my computer i can listen perfectly fine. But when i try to listen on my phone it will play some post malone then ...
  • p4i50i-vvm_4
  • Casual Listener
  • 1366 Views
  • 1 replies
  • 0 likes
  • 1366 Views
  • 1 replies
  • 0 likes

Solved!! How do I find my community username?

How do I know what my community username is or where can I find it?

  • Newbie
  • How do I know what my community username is or where can I find it?
  • -2e95kgmt_2a2
  • Casual Listener
  • 8969 Views
  • 56 replies
  • 2 likes
  • 8969 Views
  • 56 replies
  • 2 likes

iOS 9.3, chromecast audio: random dropouts

Plan: Premium FamilyCountry: SwitzerlandDevice: iPhone 4sOperating System: iOS 9.3 My Question or IssueWhen casting, the audio cuts out (e.g. no sound from the stereo) several times in 5 minutes. After 5 minutes I find another solution for my music f...

  • Newbie
  • Plan: Premium Family Country: Switzerland Device: iPhone 4s Operating System: iOS 9.3   My Question or Issue When casting, the audio cuts out (e.g. no sound from the stereo) several t...
  • 574 Views
  • 0 replies
  • 0 likes
  • 574 Views
  • 0 replies
  • 0 likes

Spotify isn't working

PlanFreeCountry portugal DeviceHuawei (latest) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue the whole app was acting up so I thought it was because I haven't updated, I went to play store to update it and now the app i...

  • Newbie
  •   Plan Free Country  portugal  Device Huawei (latest)  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  the whole app was...
  • Loxer
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

upgrade 8.4.53.689 iPhone X

PlanFree/PremiumCountry DeviceiPhone XOperating SystemiOS 11.3.1 My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device iPhone X Operating System iOS 11.3.1   My Question or Issue  
  • Loxer
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

iOS Theme Problem

PlanPremiumCountryTurkey Device(iPhone 7)Operating System(iOS 11.4) My Question or IssueI was a free user and the new theme was beautiful. For this reason I switched to premium but theme is back to normal.

  • Newbie
  • Plan Premium Country Turkey   Device (iPhone 7) Operating System (iOS 11.4)   My Question or Issue I was a free user and the new theme was beautiful. For this reason I switched t...
  • Loxer
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Why my iPhone 7 plus doesn’t have the new update

PlanPremiumCountry FinlandDeviceIphone 7 PlusOperating SystemiOS 11 My Question or Issue Everyone is talking about the new update and I don’t have it yet! I really would like to see the new buttons and everything but I just don’t have it! Why? What c...

  • Newbie
  • Plan Premium Country  Finland Device Iphone 7 Plus Operating System iOS 11   My Question or Issue  Everyone is talking about the new update and I don’t have it yet! I really ...
  • Loxer
  • Community Legend
  • 1422 Views
  • 3 replies
  • 0 likes
  • 1422 Views
  • 3 replies
  • 0 likes