Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
246471 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
131629 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
456222 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
309927 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountry FranceDevice(iPad)Operating System(iOS 10)Spotify read all my song from all my playlist randomly.How can I do when I choose a playlist , spotify launch only the song from this playlist. regards Tom
Plan Premium Country France Device (iPad) Operating System (iOS 10) Spotify read all my song from all my playlist randomly. How can I do when I choose a playlist , spotify la...
Community Legend
499 Views
1 replies
0 likes
PlanPremiumCountry United States DeviceiPhone 7Operating System(iOS 11.4.1 My Question or Issue So this probably all started like a month ago when I came back from my trip to Florida and once I came home i updated my Spotify and oddly enough this upd...
Plan Premium Country United States Device iPhone 7 Operating System (iOS 11.4.1 My Question or Issue So this probably all started like a month ago when I came back ...
Community Legend
2447 Views
1 replies
0 likes
PlanPremiumCountry DenmarkDevice(iPhone 8, iPad Air 2, Acer PC)Operating System(iOS 11.4.1, Windows 10,) My Question or Issue When I use my ipad or iphone to stream from, then i can't edit the queue using the desktop to edit quene on my phone or ipad...
Plan Premium Country Denmark Device (iPhone 8, iPad Air 2, Acer PC) Operating System (iOS 11.4.1, Windows 10,) My Question or Issue When I use my ipad or iphone to stream ...
Spotify Legend
2681 Views
10 replies
0 likes
PlanPremiumCountry CanadaDevice(iPhone 7PlusOperating SystemiOS 10 My Question or IssueThe saved music icon (+), no longer appears below the left side of the album art to add to “Songs”. It has been replaced by a heart that likes the song and adds it...
Plan Premium Country Canada Device (iPhone 7Plus Operating System iOS 10 My Question or Issue The saved music icon (+), no longer appears below the left side of the album art t...
Community Legend
983 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 7)Operating System(iOS 11.4.1) My Question or Issue Hello,So I downloaded Spotify for my iPhone 7 last night, everything worked fine. I then deleted the app from my phone, but it still shows up as 'paper' icon, almost...
Plan Premium Country Device (iPhone 7) Operating System (iOS 11.4.1) My Question or Issue Hello, So I downloaded Spotify for my iPhone 7 last night, everything worked f...
Community Legend
687 Views
1 replies
0 likes
Okay so my boyfriend and me both have spotify on our phones (iPhone 6s), same version, premium etc. But when he goes to Your Library > Artists then click on any artist, instead of going to the artist page it shows all the songs he downloaded/saved fr...
Okay so my boyfriend and me both have spotify on our phones (iPhone 6s), same version, premium etc. But when he goes to Your Library > Artists then click on any artist, instead of going to th...
Spotify Legend
3357 Views
5 replies
0 likes
Hii, i’m joe, and i just have a problem with my spotify. It seems after the latest update the spotify UI won’t change. Can anyone help me? I’ve tried to delete and reinstall the app and restart my iPhone. PlanPremiumCountry IndonesiaDevice(iPhone 8+)...
Hii, i’m joe, and i just have a problem with my spotify. It seems after the latest update the spotify UI won’t change. Can anyone help me? I’ve tried to delete and reinstall the app and restart my iP...
Community Legend
2709 Views
1 replies
0 likes
PlanFreeCountry UKDevice(iPhone 5COperating System(iOS 10 My Question or Issue The App is playing 2-5 seconds of a Track, then skipping to the next. It will then play a Track, then skip several more. Any help appreciated.
Plan Free Country UK Device (iPhone 5C Operating System (iOS 10 My Question or Issue The App is playing 2-5 seconds of a Track, then skipping to the next. It will then p...
Spotify Legend
978 Views
5 replies
0 likes
Hey all, I have an iPhone and the way I typically listen and discover music is by making a queue (which can sometimes get to 99+ songs). However, I’ve had an ongoing issue where when I return to the app after a few hours, or let’s say when I wake up,...
Hey all, I have an iPhone and the way I typically listen and discover music is by making a queue (which can sometimes get to 99+ songs). However, I’ve had an ongoing issue where when I retur...
Spotify Legend
1301 Views
1 replies
0 likes
Plan : PremiumCountry : USADevice : Iphone 6sOperating System : current My Question or Issue I just updated Spotify last night via app store.Yesterday it was fine, today if I am in online mode, songs on playlists skip every 20-40 seconds .. sometimes...
Plan : Premium Country : USA Device : Iphone 6s Operating System : current My Question or Issue I just updated Spotify last night via app store. Yesterday it was fine, today ...
Spotify Legend
1118 Views
4 replies
0 likes
PlanPremiumCountryUSA Device(iPhone 7 plus Operating System(iOS 11.4.1, My Question or Issue I hadn’t updated my app since I installed it in 2017. I just did an update and now it doesn’t work. It resets my account every time I close the app. I have t...
Plan Premium Country USA Device (iPhone 7 plus Operating System (iOS 11.4.1, My Question or Issue I hadn’t updated my app since I installed it in 2017. I just did...
Community Legend
731 Views
1 replies
0 likes
Hi thereI’ve created 2 albums with my favourite songs and both album had disappeared.. is here any way I can bring my albums back?or did I just lose them? .. it’s ridiculous paying premium for family and this happens to you ..
Hi there I’ve created 2 albums with my favourite songs and both album had disappeared.. is here any way I can bring my albums back?or did I just lose them? .. it’s ridiculous paying premium for fami...
Casual Listener
900 Views
2 replies
0 likes
PlanPremiumDeviceiPhone 8Operating SystemiOS 11.2.6 My Question or Issue The title gives you the gyst of what’s going on, but there’s just a general glitchiness that happens about once every 2-3 minutes when trying to listen to music on spotify. For ...
Plan Premium Device iPhone 8 Operating System iOS 11.2.6 My Question or Issue The title gives you the gyst of what’s going on, but there’s just a general glitchiness that...
Community Legend
10802 Views
1 replies
0 likes
PlanPremiumCountry Philipppines DeviceiPhoneXOperating SystemiOS 11.4 My Question or Issue When I updated your app my premium subscription is gone, I’ve been downgraded to free. My subscription is premium which is automatically billed to my data plan...
Plan Premium Country Philipppines Device iPhoneX Operating System iOS 11.4 My Question or Issue When I updated your app my premium subscription is gone, I’ve been d...
Spotify Legend
662 Views
1 replies
0 likes
when connecting to CarPlay via usb, the spotify UI on iPhone (NOT CARPAY) will go beyond the safe zone and off screen for iPhone X (see screenshot). PlanFamily premium CountryUSA DeviceIPhone XOperating System(iOS 11.4.1) My Question or Issueiphone x...
when connecting to CarPlay via usb, the spotify UI on iPhone (NOT CARPAY) will go beyond the safe zone and off screen for iPhone X (see screenshot). Plan Family premium Country USA &...
Community Legend
1454 Views
3 replies
0 likes
My Question or IssueI do not have any like or dislike buttons thumbs up or down or any way to tell Spotify that I don’t like the music they have chosen for me. How can I find these buttons? I am using an iPhone.
My Question or Issue I do not have any like or dislike buttons thumbs up or down or any way to tell Spotify that I don’t like the music they have chosen for me. How can I find t...
Community Legend
22546 Views
1 replies
20 likes
It is the first time I install spotify in iphone, I can't turn on WLAN or cellular connection, everytime I turned it on, it became off again, so I can't log in. My device is iphone6s iOS11.4.1 and spotify is the latest version. I have already tried r...
It is the first time I install spotify in iphone, I can't turn on WLAN or cellular connection, everytime I turned it on, it became off again, so I can't log in. My device is iphone6s iOS11.4.1 and sp...
Community Legend
681 Views
1 replies
0 likes
PlanFreeCountry U.S.A.DeviceiPhone XOperating Systemios 12 beta My Question or Issue All my playlists have a blue shuffle symbol Nextel to them which mean they play the songs in order. I would like to randomly shuffle the songs but I can’t find any s...
Plan Free Country U.S.A. Device iPhone X Operating System ios 12 beta My Question or Issue All my playlists have a blue shuffle symbol Nextel to them which mean the...
Community Legend
3526 Views
1 replies
0 likes
When I connect my iPhone to my stereo via HDMI and Bluetooth (my stereo requires both simultaneously for navigation and other features) the Spotify app enters "docked mode" and simply displays the Spotify logo and I have to control everything from th...
When I connect my iPhone to my stereo via HDMI and Bluetooth (my stereo requires both simultaneously for navigation and other features) the Spotify app enters "docked mode" and simply displays the Sp...
Newbie
12891 Views
18 replies
10 likes
PlanPremiumCountry ArgentinaDevice(iPhone 6Operating System(iOS 11) My Question or Issue Today Spotify noticed me that I ve reached the arbitrary download limit.However, if you see the capture attached, it indicate that I ve more available space for ...
Plan Premium Country Argentina Device (iPhone 6 Operating System (iOS 11) My Question or Issue Today Spotify noticed me that I ve reached the arbitrary download limit. H...
Community Legend
4186 Views
5 replies
0 likes
