Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

225839 Views

53 replies

13 likes

  • 225839 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150754 Views

506 replies

108 likes

  • 150754 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106092 Views

19 replies

38 likes

  • 106092 Views
  • 19 replies
  • 38 likes

Spotify Mobile only loading some musics

PlanPremiumCountry BrasilDeviceiPhone 6 PlusOperating SystemiOS 11.4My Spotify Mobile doesn't show all musics of my playlist

Newbie

Plan Premium Country  Brasil Device iPhone 6 Plus Operating System iOS 11.4 My Spotify Mobile doesn't show all musics of my playlist    

Loxer

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Songs pause then sound like a scratched cd

PlanPremium Country USA DeviceIphone7Operating System iOS 11.4My Question or IssueI listen to my playlists while connected to wifi, not connected to wifi, downloaded and not downloaded and experience the same issue: Songs pause for a moment, then sta...

Casual Listener

  Plan Premium   Country  USA   Device Iphone7 Operating System   iOS 11.4 My Question or Issue I listen to my playlists while connected to wifi, not conne...

sara-e

Newbie

1786 Views

4 replies

2 likes

audio quality
scratched cd
skipping
  • 1786 Views
  • 4 replies
  • 2 likes

Canciones No Disponibles

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al menos esta es mi teoría..He estado usando Spotify ...

Regular

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al...

Juan67

Newbie

50598 Views

7 replies

13 likes

  • 50598 Views
  • 7 replies
  • 13 likes

Superuser Contribution Unable to open SMS links in Spotify - opens add.adjust.com

Hi. My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song. Now when I tap the link it takes me to add.adjust.com, then to the App Store, back to Spotify without playing t...

Casual Listener

Hi.  My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song.   Now when I tap the link it takes me to add.ad...

BOQARI

Casual Listener

17259 Views

27 replies

51 likes

  • 17259 Views
  • 27 replies
  • 51 likes

playlist photos and social problems

PlanPremiumCountry U.S.DeviceiPhone 8 The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also note that I am using the latest iOS and app updates, so please don't suggest looking ...

Newbie

  Plan Premium Country  U.S. Device iPhone 8   The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also no...

Loxer

Community Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Why on earth does CarPlay sort albums alphabetically by title?

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is going to crash while distractedly scrolling up and down the album...

Newbie

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is goin...

dcolumbus3

Newbie

3266 Views

4 replies

27 likes

  • 3266 Views
  • 4 replies
  • 27 likes

Solved!! Songs Show For A Second, Then Skips Even Though It's Available

Plan: PremiumCountry: USA Device: iPhone 8 PlusOperating System: iOS 11 While I'm using the mobile app, or on any computer, I have encountered songs that show up as Available (they can be searched, clicked on, are not greyed out, can be added to a pl...

Casual Listener

Plan: Premium Country: USA   Device: iPhone 8 Plus Operating System: iOS 11   While I'm using the mobile app, or on any computer, I have encountered songs that show up as Availab...

jcm5344

Casual Listener

842 Views

2 replies

0 likes

  • 842 Views
  • 2 replies
  • 0 likes

Solved!! Cant remove song from playlist

PlanPremiumCountrynetherlands Device(iPhone 8plusOperating System(iOS 11.4, app ver. 8.4.53.689 My Question or Issue When I search a song in my playlist by pulling the screen down and then try to delete it from my playlist is not posible. Is it just ...

Newbie

Plan Premium Country netherlands   Device (iPhone 8plus Operating System (iOS 11.4, app ver. 8.4.53.689   My Question or Issue  When I search a song in my playlist by pullin...

tom_andreson

Newbie

2921 Views

2 replies

0 likes

  • 2921 Views
  • 2 replies
  • 0 likes

Downloaded Playlists Become "Undownloaded"

PlanPremiumCountry CanadaDeviceiPod TouchOperating SystemiOS My Question or Issue My friend is Premium subscriber and his downloaded playlists on his iPod Touch frequently become "undownloaded". When he can connect to wifi he can re-download his play...

Casual Listener

Plan Premium Country  Canada Device iPod Touch Operating System iOS   My Question or Issue   My friend is Premium subscriber and his downloaded playlists on his iPod Touch f...

Billy-J

Spotify Star

707 Views

3 replies

0 likes

  • 707 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not downloading on iPhone app.

PlanStudent Premium/HuluCountryUSDeviceiPhone 7Operating SystemiOS 11My Question or IssueI have used local files in my spotify playlist for around 6 months with no issue. But recently I was messing around with the files by trying to add custom images...

Regular

  Plan Student Premium/Hulu Country US Device iPhone 7 Operating System iOS 11 My Question or Issue I have used local files in my spotify playlist for around 6 months with no issue. Bu...

Alfredo

Roadie

3330 Views

7 replies

0 likes

  • 3330 Views
  • 7 replies
  • 0 likes

Enable RANDOM for Daily Mix

I use my Daily Mix almost every day and for the most part the music is spot on. The problem, however, is that everytime I click on them the playlist starts to play from the beginning AGAIN and the RANDOM button is disabled. Clearly this functionality...

Regular

  I use my Daily Mix almost every day and for the most part the music is spot on.   The problem, however, is that everytime I click on them the playlist starts to play from the beginning...

dschmunis

Regular

2804 Views

2 replies

0 likes

  • 2804 Views
  • 2 replies
  • 0 likes

My button bar changed and I can not get it back

PlanPremiumCountryArgentina DeviceIphone 6sOperating SystemiOS 11.4.1My button bar changed, and I do not know how / can not return it to how it was before afterbefore

Casual Listener

Plan Premium Country Argentina   Device Iphone 6s Operating System iOS 11.4.1 My button bar changed, and I do not know how / can not return it to how it was before     af...

ezebs

Casual Listener

660 Views

2 replies

0 likes

  • 660 Views
  • 2 replies
  • 0 likes

Chromecast auto-sync of volume

There is a big problem with the way the iOS Spotify app handles volume when syncing with Chromecast devices. This has caused me to have to uninstall Spotify completely from my iPhone. Here is what happens:When I use Chromecast with various video appl...

Newbie

There is a big problem with the way the iOS Spotify app handles volume when syncing with Chromecast devices. This has caused me to have to uninstall Spotify completely from my iPhone.   Here i...

809 Views

0 replies

0 likes

  • 809 Views
  • 0 replies
  • 0 likes

Artist Detail duplicated entries

PlanPremiumCountrygermany DeviceiPhone XOperating SystemiOS 12 Beta 12 when swiping out of the Artist Detail Page on iOS and the Navigation Controller „pushes“ you back you get all the links of the Artist duplicated. Seems like items are pushed into ...

Casual Listener

  Plan Premium Country germany    Device iPhone X Operating System iOS 12 Beta 12   when swiping out of the Artist Detail Page on iOS and the Navigation Controller „pus...

Loxer

Community Legend

629 Views

2 replies

0 likes

iOS
  • 629 Views
  • 2 replies
  • 0 likes

Searching music error

PlanPremiumCountry USADeviceipad proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I search for a popular song and it says error what should I do

Newbie

Plan Premium Country  USA Device ipad pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I search for a popular song and it says error ...

Loxer

Community Legend

882 Views

1 replies

0 likes

  • 882 Views
  • 1 replies
  • 0 likes

Google Cast Group and individual speaker

PlanPremiumCountry USADeviceIphone 8 Operating Systemios11 My Question or Issue When you create a group of speakers for google cast Spotify only shows the group in cast available and not the individual speakers anymore. Other apps don’t have this pro...

Newbie

  Plan Premium Country  USA Device Iphone 8  Operating System ios11   My Question or Issue  When you create a group of speakers for google cast Spotify only shows ...

Bollatta

Regular

932 Views

1 replies

3 likes

  • 932 Views
  • 1 replies
  • 3 likes

Solved!! Get documents and data / playlist

PlanPremium for familyCountry CanadaDeviceiPhone 6 iOS 11My Question or Issue I had a old spotify that I no longer have access to that I used in offline mode so I have all the files locally downloaded on my phone (in documents and data I imagine). Is...

Casual Listener

Plan Premium for family Country  Canada Device iPhone 6 iOS 11 My Question or Issue  I had a old spotify that I no longer have access to that I used in offline mode so I have all the...

Loxer

Community Legend

1319 Views

3 replies

0 likes

  • 1319 Views
  • 3 replies
  • 0 likes

Cannot open app

PlanPremiumCountry UKDeviceIPad 4Operating System(iOS 10 My Question or Issue I updated Spotify, now I cannot open the app on my IPad.

Regular

Plan Premium Country  UK Device IPad 4 Operating System (iOS 10   My Question or Issue  I updated Spotify, now I cannot open the app on my IPad.

Speedy_skier

Regular

904 Views

8 replies

0 likes

  • 904 Views
  • 8 replies
  • 0 likes

Solved!! Cache

Will deleting cache ,delete my playlists and downloads? 

Casual Listener

Will deleting cache ,delete my playlists and downloads?  

nariman87

Casual Listener

1555 Views

4 replies

0 likes

  • 1555 Views
  • 4 replies
  • 0 likes

Solved!! LAST.FM NOT SCROBBLING ON MOBILE

Since I updated my Spotify on my cell phone it does not make scrobbles any more. And the option to enable last.fm disappeared from the app. Desde que atualizei meu Spotify no celular ele não faz mais scrobbles. E a opção de ativar o last.fm sumiu do ...

Regular

Since I updated my Spotify on my cell phone it does not make scrobbles any more. And the option to enable last.fm disappeared from the app.   Desde que atualizei meu Spotify no celular el...

Lawro

Newbie

12705 Views

3 replies

0 likes

  • 12705 Views
  • 3 replies
  • 0 likes