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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399350 Views
  • 879 replies
  • 326 likes
  • 399350 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78909 Views
  • 124 replies
  • 32 likes
  • 78909 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18073 Views
  • 8 replies
  • 0 likes
  • 18073 Views
  • 8 replies
  • 0 likes

Not Downloading

I've been waiting for songs to download for half an hour and not one has downloaded, it's just saying Downloading... Waiting to download. I have set it to normal download quality and my wifi connection and download speed are easily sufficient since i...

  • Newbie
  • I've been waiting for songs to download for half an hour and not one has downloaded, it's just saying Downloading... Waiting to download. I have set it to normal download quality and my wifi connecti...
  • Lionel-Hutz
  • Casual Listener
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

BUG: Playlist menu item inaccessible when using Waze on iPhone

There is an issue/bug with the iPhone Spotify app when a persistent application like Waze is running in the background, resulting in no way to access the Playlists menu item in Your Library. Persistent apps, like various maps apps leave a blue bar ac...

  • Casual Listener
  • There is an issue/bug with the iPhone Spotify app when a persistent application like Waze is running in the background, resulting in no way to access the Playlists menu item in Your Library.   ...
  • 282 Views
  • 0 replies
  • 0 likes
  • Other
  • 282 Views
  • 0 replies
  • 0 likes

Behind the lyrics feature completely absent

Hi, I have a Spotify Premium account and use an iPhone 7 running iOS 11.2.6 and Spotify 8.4.43.908 The “Behind the Lyrics” feature that I have seen on my partner’s Android phone is completely missing. I have made sure to try playing compatible songs ...

  • Newbie
  • Hi,   I have a Spotify Premium account and use an iPhone 7 running iOS 11.2.6 and Spotify 8.4.43.908   The “Behind the Lyrics” feature that I have seen on my partner’s Android phone is ...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Playlist total play time

I know Spotify already show the total playlist time to the minute, is there anywhere I can change thsi to see it to the second?

  • Casual Listener
  • I know Spotify already show the total playlist time to the minute, is there anywhere I can change thsi to see it to the second?
  • 481 Views
  • 0 replies
  • 0 likes
  • 481 Views
  • 0 replies
  • 0 likes

iTunes music linking to my spotify

Recently, I had downloaded 2 remixes to popular songs off of youtube onto my itunes library so that i could play them in the car etc. Spotify is my primary source for music so i would use that for the original songs, and then switch to apple music ju...

  • Newbie
  • Recently, I had downloaded 2 remixes to popular songs off of youtube onto my itunes library so that i could play them in the car etc. Spotify is my primary source for music so i would use that for th...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I reorder the list of playlists on the iOS app?

I can't seem to find an option to reorder the list of playlists on the iOS app.Is there a way to do this? I know this can be done on the desktop app.

  • Casual Listener
  • I can't seem to find an option to reorder the list of playlists on the iOS app. Is there a way to do this? I know this can be done on the desktop app.
  • torstengrenz
  • Casual Listener
  • 8668 Views
  • 5 replies
  • 8 likes
  • 8668 Views
  • 5 replies
  • 8 likes

Failing to AirPlay with Spotify App

I have been playing Spotify music from iPhone via AirPlay to my ATV for a couple of years with no problems. Then suddenly yesterday when I try to airplay there's no sound from Spotify after connecting to my ATV. I can play other apps with sound but n...

  • Newbie
  • I have been playing Spotify music from iPhone via AirPlay to my ATV for a couple of years with no problems. Then suddenly yesterday when I try to airplay there's no sound from Spotify after connectin...
  • Rushka85
  • Newbie
  • 959 Views
  • 3 replies
  • 0 likes
  • 959 Views
  • 3 replies
  • 0 likes

Deleting a song on ipad

Hi guys! How do I delete a song on my iPad......

  • Casual Listener
  • Hi guys! How do I delete a song on my iPad......
  • dhearts
  • Casual Listener
  • 359 Views
  • 4 replies
  • 0 likes
  • 359 Views
  • 4 replies
  • 0 likes

Music Stops Playing on IOS 11 iPhone X

I’m having issues with my Spotify. For example I’m listing to music, and if I’m browsing on Facebook and watch a video, when the video is done the music keeps playing but I cannot hear anything. I’m forced to close the Spotify app, and resume playing...

  • Newbie
  • I’m having issues with my Spotify. For example I’m listing to music, and if I’m browsing on Facebook and watch a video, when the video is done the music keeps playing but I cannot hear anything. I’m ...
  • user-removed
  • Not applicable
  • 9925 Views
  • 4 replies
  • 2 likes
  • 9925 Views
  • 4 replies
  • 2 likes

Shuffle Problem

Phone: iphone 6s, iOS 11.2.6Problem: I hit shuffle play on bluetooth while in my car and everything works fine. I get out of the car and come back in and the shuffle is "off" and the playlist is back to alphabetical order. When I turn "shuffle" on in...

  • Gig Goer
  • Phone: iphone 6s,   iOS 11.2.6 Problem: I hit shuffle play on bluetooth while in my car and everything works fine. I get out of the car and come back in and the shuffle is "off" and the p...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Bluetooth library browsing

Hello Spotify Community, is there any way to browse Your Music library over bluetooth? I have no problem playing content over bluetooth in my car, but I just cannot switch to other album, playlist etc.. And that is truly showstopper for me. I'd like ...

  • Casual Listener
  • Hello Spotify Community,   is there any way to browse Your Music library over bluetooth? I have no problem playing content over bluetooth in my car, but I just cannot switch to other album, pl...
  • kotatsu
  • Newbie
  • 7725 Views
  • 8 replies
  • 11 likes
  • 7725 Views
  • 8 replies
  • 11 likes

Spotify on ipad vs iPhone

Whats the difference? if i login to my ipad i can choose songs freely but when i login to my iPhone i can only shuffle the music on the same account and its not premium activated. Please anyone answer me

  • Newbie
  • Whats the difference? if i login to my ipad i can choose songs freely but when i login to my iPhone i can only shuffle the music on the same account and its not premium activated. Please anyone answe...
  • 724 Views
  • 0 replies
  • 0 likes
  • 724 Views
  • 0 replies
  • 0 likes

Can't download App

Hiya, just got iPhone 6 and it won't let me download app onto this device, shows the cloud with down arrow but won't download it, have already on iPad and samsung TV so why won't it work on new phone. Thanks

  • Newbie
  • Hiya, just got iPhone 6 and it won't let me download app onto this device, shows the cloud with down arrow but won't download it, have already on iPad and samsung TV so why won't it work on new phone...
  • noah_b-ca
  • Newbie
  • 29609 Views
  • 35 replies
  • 2 likes
  • 29609 Views
  • 35 replies
  • 2 likes

Spotify doesn't load the album cover art of .m4a files

Spotify on iOS supports .mp3 and .m4a, two file formats I use mainly for my local files. However, if I sync an album in the .m4a format to my Spotify app on my iPhone, the album cover doesn't load and instead shows a stock note cover art. .mp3 works ...

  • Casual Listener
  • Spotify on iOS supports .mp3 and .m4a, two file formats I use mainly for my local files. However, if I sync an album in the .m4a format to my Spotify app on my iPhone, the album cover doesn't load an...
  • albertfc
  • Newbie
  • 2657 Views
  • 2 replies
  • 12 likes
  • ALAC
    album
    art
    cover
    Cover Art
    Cover Images
    iOS
    ipad
    iphone
    M4A
    Spotify
  • 2657 Views
  • 2 replies
  • 12 likes

Bluetooth sound not working on car!

I'm using latest version of iOS 11 and I have a bluetooth device installed in my car the bluetooth works great with calls and also stock applications VoiceRecorder and Apple Music app over the bluetooth. when using 3rd party apps such as Spotify ther...

  • Newbie
  • I'm using latest version of iOS 11 and I have a bluetooth device installed in my car the bluetooth works great with calls and also stock applications VoiceRecorder and Apple Music app over the blueto...
  • regalrecaller
  • Newbie
  • 3699 Views
  • 2 replies
  • 2 likes
  • 3699 Views
  • 2 replies
  • 2 likes

Same name but different artists??

So I’ve used Spotify for many many years and I’ve never seen this happen. I discovered this amazing indie band on the radio only to find out they’re a local band here in Puerto Rico. They’re pretty popular so I wanted to look them up on the app and l...

  • Casual Listener
  • So I’ve used Spotify for many many years and I’ve never seen this happen. I discovered this amazing indie band on the radio only to find out they’re a local band here in Puerto Rico. They’re pretty p...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Listening History in Old Versions of iOS Spotify App

Hi there! For my main Spotify-listening-device, I'm using an old iPod Touch. The Spotify version is 0.7.2.26. As an avid consumer of the Discover Weekly playlist, I'm concerned that my listening history on the iPod Touch might not be taken into consi...

  • Newbie
  • Hi there!   For my main Spotify-listening-device, I'm using an old iPod Touch. The Spotify version is 0.7.2.26. As an avid consumer of the Discover Weekly playlist, I'm concerned that my ...
  • 472 Views
  • 0 replies
  • 0 likes
  • 472 Views
  • 0 replies
  • 0 likes

Particular song not playing

Hi,i seem to be having a hard time playing a particular song in my library(since yesterday). It’s weird because it’s a song I normally play. I’ve done a hard reset on my phone and all that but it’s still not working. Helppp!

  • Casual Listener
  • Hi, i seem to be having a hard time playing a particular song in my library(since yesterday). It’s weird because it’s a song I normally play. I’ve done a hard reset on my phone and all that but it’s...
  • 462 Views
  • 0 replies
  • 0 likes
  • 462 Views
  • 0 replies
  • 0 likes

Last payment didn’t work, now cannot buy premium.

Hello, I’d like to ask for help.Few minutes ago I opened Spotify, I bought premium maybe 6 months ago. Till today there wasn’t any issues.Today a window popped out saying “Your last payment didn’t work” and I had to possibilities.I chose to downgrade...

  • Newbie
  • Hello,   I’d like to ask for help. Few minutes ago I opened Spotify, I bought premium maybe 6 months ago. Till today there wasn’t any issues. Today a window popped out saying “Your last paym...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

7th gen ipod not sycing

i just got premium after finding a way to sync the app with my ipod nano 7th gen but i can't seem to find a way to do it, could someone please help me?

  • Newbie
  • i just got premium after finding a way to sync the app with my ipod nano 7th gen but i can't seem to find a way to do it, could someone please help me?
  • 269 Views
  • 0 replies
  • 1 likes
  • 269 Views
  • 0 replies
  • 1 likes