Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Not Able to Download Local Files

Not Able to Download Local Files


Hello! I am an Premium Member using an iPhone SE with a Windows 10 laptop! I want to download local files but I have not been able to. I have tried all of the following solutions:

  • Turning off Firewall
  • Allowing Spotify through Firewall
  • Going offline and online
  • Uninstalling Spotify on Desktop

I really want to listen to some Beyonce and Acid Rap, so this would really be helpful! Thanks!


1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Suggested posts