Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234907 Views

55 replies

13 likes

  • 234907 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157978 Views

507 replies

108 likes

  • 157978 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108074 Views

19 replies

38 likes

  • 108074 Views
  • 19 replies
  • 38 likes

Battery Drain on iPhone 7 and X

Spotify still has not fixed this issue or even admited to it. iOS 12 does not fix. So its a full fledged spotify issue. I hope to be refunded for the cost of sending in my phone to be checked to ensure it wasnt my phone, and also for every month this...

Gig Goer

  Spotify still has not fixed this issue or even admited to it. iOS 12 does not fix. So its a full fledged spotify issue. I hope to be refunded for the cost of sending in my phone to be checked...

burgurdy

Casual Listener

1517 Views

2 replies

0 likes

battery
bug
trash
  • 1517 Views
  • 2 replies
  • 0 likes

Adjusting Volume From iPhone/Google Audio Cast Combination

PlanPremiumCountryUSA Device(iPhone 7 with google audio cast)Operating System(latest iOS.) My Question or IssueWe listen to spotify via speakers connected with 1/8" cable from google audio cast "pucks" to the aux input of the speakers. It's a great w...

Regular

Plan Premium Country USA   Device (iPhone 7 with google audio cast) Operating System (latest iOS.)   My Question or Issue We listen to spotify via speakers connected with 1/...

514 Views

0 replies

0 likes

  • 514 Views
  • 0 replies
  • 0 likes

Huge Battery Drain on iPhone X with Bluetooth Headphones

PlanPremium DeviceiPhone XOperating SystemiOS 11.4 My Question or IssueToday, only half through the day i recognized my iPhone being uncomfortably warm while using. The battery has already drained to 40%, see attached picture. Next item on the batter...

Casual Listener

Plan Premium   Device iPhone X Operating System iOS 11.4   My Question or Issue Today, only half through the day i recognized my iPhone being uncomfortably warm while using. T...

BR3W3R

Gig Goer

3101 Views

5 replies

1 likes

battery
battery drain
bluetooth
Bose
consumption
Hot
iphone x
Temperature
  • 3101 Views
  • 5 replies
  • 1 likes

İ cant dowland spotify for iphone

When i start dowland ,confirmation massege coming screen i allowed and page dont open so dowland dont start how can i fix that bug PlanPremiumCountry TurkeyDevice(iPhone 7Operating Systemios 10 My Question or Issue

Newbie

When i start dowland ,confirmation massege coming screen i allowed and page dont open  so dowland dont start  how can i fix that bug   Plan Premium Country  Turkey Device (...

5iq-305lq9_u

Regular

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Spotify blocks every output sound from other apps when playback is stopped on bluetooth

DeviceMacbook Pro Mid 2015Operating SystemMacOs High Sierra 10.13.4 My Question or IssueWhen I'm connected to my speaker through bluetooth and I stop the current playback in Spotify the output sound of every other app is muted. But if let the playbac...

Newbie

Device Macbook Pro Mid 2015 Operating System MacOs High Sierra 10.13.4   My Question or Issue When I'm connected to my speaker through bluetooth and I stop the current playback i...

1975 Views

0 replies

12 likes

  • 1975 Views
  • 0 replies
  • 12 likes

Spotify Equaliser BADLY Broken on iPhone

Any update on this issue? (from Ongoing Issues) I just tried the EQ on a borrowed, freshly-wiped iPhone 6s, with the latest Spotify download as of today, and the issue is still there. I dropped off the previous thread because you kept wasting my time...

Casual Listener

Any update on this issue? (from Ongoing Issues)   I just tried the EQ on a borrowed, freshly-wiped iPhone 6s, with the latest Spotify download as of today, and the issue is still there. ...

516 Views

0 replies

0 likes

  • 516 Views
  • 0 replies
  • 0 likes

Playlist maker name visual glitch

PlanPremiumCountry UKDeviceiPod touch 6th genOperating SystemiOS 11.4My Question or IssueWhile downloading a playlist the artist name in the info screen continually expanded (see video)

Newbie

Plan Premium Country  UK Device iPod touch 6th gen Operating System iOS 11.4 My Question or Issue While downloading a playlist the artist name in the info screen continually expanded (s...

662 Views

0 replies

0 likes

  • 662 Views
  • 0 replies
  • 0 likes

Certain songs in playlist not playing

Hi guys, been looking for a solution but can’t seem to find one so I’m asking the question here. My fiancé has a spotify premium family account and added me as one of the users. We both found a playlist “I love my 90’s hip-hop” and have been playing ...

Newbie

Hi guys, been looking for a solution but can’t seem to find one so I’m asking the question here.    My fiancé has a spotify premium family account and added me as one of the users. We bot...

LukasRocks1021

Music Fan

1083 Views

1 replies

0 likes

  • 1083 Views
  • 1 replies
  • 0 likes

My iphone app doesnt log in

PlanPremeiumDeviceiphone8Operating SystemiOS 11.3.1My Question or IssueWhen I write the log in information it says “We’re currently experiencing problems.please try again later.”It has been like this for two days

Newbie

Plan Premeium Device iphone8 Operating System iOS 11.3.1 My Question or Issue When I write the log in information it says “We’re currently experiencing problems.please try again later.” It ha...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Spotify skips first second of every second song when using chromecast

PlanPremiumCountryNetherlandsDeviceIphone5se, Google Cast (1.21.75965)Operating SystemIOS11.4, windows 10 My IssueI've bought a NAD amplifier with integrated google chromecast a couple of months ago. I use Google Home. It worked flawlessly for some t...

Newbie

Plan Premium Country Netherlands Device Iphone5se, Google Cast (1.21.75965) Operating System IOS11.4, windows 10   My Issue I've bought a NAD amplifier with integrated google chromecas...

543 Views

0 replies

0 likes

  • 543 Views
  • 0 replies
  • 0 likes

Spotify won’t open

Planpremium Country USADeviceiphone 8 plusOperating SystemiOS 10 My Question or Issue I go to open my spotify and it shows me the logo and black screen and then it kicks it self off. It take me back to the app like if i were to hit the home button.

Newbie

Plan premium  Country  USA Device iphone 8 plus Operating System iOS 10   My Question or Issue  I go to open my spotify and it shows me the logo and black screen and the...

Billy-J

Spotify Star

743 Views

1 replies

1 likes

  • 743 Views
  • 1 replies
  • 1 likes

Not able to activate Hulu

Plan: Premium + Student Country: United States Device:(iPhone Operating System:(iOS 11.3) My Question or Issue: I am on premium subscription for students. I am able to use spotify; however, I am not able to activate Hulu; in fact I don't see that "Ac...

Newbie

  Plan:   Premium + Student   Country:   United States   Device: (iPhone 😎   Operating System: (iOS 11.3)   My Question or Issue:   I am on p...

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

Music Plays During Voice Search (Bluetooth issue)

I have a Toyota with a bluetooth car stereo (using an a2dp connection) the car also has a mobile/cellphone connection (using an HFP connection). When I play music, it comes through the car stereo perfectly. When I press Spotify voice search button, t...

Newbie

I have a Toyota with a bluetooth car stereo (using an a2dp connection) the car also has a mobile/cellphone connection (using an HFP connection). When I play music, it comes through the car stereo per...

1036 Views

0 replies

3 likes

  • 1036 Views
  • 0 replies
  • 3 likes

Spotify App Update with Streamlined Tab?

PlanFree/PremiumCountry DeviceiPhone 8Operating SystemiOS 11 My Question or IssueOn May 27 I received an email from Spotify telling me to try out the new Spotify app. The email featured a streamlined tab interface as well as stremlined search (pics a...

Newbie

Plan Free/Premium Country   Device iPhone 8 Operating System iOS 11   My Question or Issue On May 27 I received an email from Spotify telling me to try out the new Spotify app.&nb...

645 Views

0 replies

0 likes

Update
  • 645 Views
  • 0 replies
  • 0 likes

My songs are gone!!?

PlanFree/PremiumCountry USA Device iPhone XOperating SystemiOS My Question or IssueMy songs are gone in your new update I want them back. You got rid of the my songs category I want it back please!

Newbie

Plan Free/Premium Country USA    Device iPhone X Operating System iOS    My Question or Issue My songs are gone in your new update I want them back. You got rid of the my...

rainkidrani

Gig Goer

785 Views

2 replies

0 likes

  • 785 Views
  • 2 replies
  • 0 likes

Thirty minutes of add free music

PlanFreeCountry USA DeviceiPhone 8+Operating systemios 11.4 My Question or Issue I already posted this on suggestions, if since it needs votes there to actually be paid attention to... Several years ago (2-3ish?) when you were listening to Spotify fr...

Music Fan

Plan Free Country  USA  Device iPhone 8+ Operating system ios 11.4   My Question or Issue  I already posted this on suggestions,  if since it needs votes there to a...

hadagaj

Regular

6961 Views

6 replies

3 likes

30 minutes
30 minutes ad free issue
ad-free
driving
Free
safety
  • 6961 Views
  • 6 replies
  • 3 likes

Music Shuffling Issue

PlanFree My Question or IssueFor some reason all of my playlists and music are shuffling as if it's a radio. I can't listen to any artist whenever I want because it treats it like a radio, giving me the option to like or dislike a track. My queue is ...

Newbie

Plan Free  My Question or Issue For some reason all of my playlists and music are shuffling as if it's a radio. I can't listen to any artist whenever I want because it treats it like a radio,...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Playlist author grey bar expanding

The bar under the author of a playlist expands on a certain time interval PlanPremiumCountryHong Kong DeviceiPhone 6sOperating SystemiOS 11.4 My Question or Issue

Casual Listener

The bar under the author of a playlist expands on a certain time interval   Plan Premium Country Hong Kong  Device iPhone 6s Operating System iOS 11.4   My Question or Issue...

Bananakyun

Casual Listener

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly sort stuck on 'custom'

For a while now, the sorting options aren't saved in the Discover Weekly playlist. It always goes back to 'custom'. Other playlists are okay.

Casual Listener

For a while now, the sorting options aren't saved in the Discover Weekly playlist. It always goes back to 'custom'. Other playlists are okay. 

lpgm

Casual Listener

1605 Views

4 replies

0 likes

  • 1605 Views
  • 4 replies
  • 0 likes