App crashes immediately iphone6s+

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App crashes immediately iphone6s+

Cinnabooty
Casual Listener

IOS 11.4, most recent spotify update, premium account. 

Listen.... i have tried EVERYTHING. I tap the app, logo shows for about 5 seconds and crashes back to my home screen. I’ve rebooted my phone 4 times, I’ve uninstalled and reinstalled at least 20 times by now, I’ve completely deleted the app and waited a week to reinstall, i rebooted with and without the app installed, I’ve searched the internet, I’ve talked to a representative, I’ve changed payment methods. I am at a loss. I love spotify, i hate apple music. And I’ve been having to use it as a substitute. I don’t know what to do and I’m about to McFreakin lose it. I really don’t want to have to cancel but literally nothing has worked and this has been going on for a month now.

6 Replies

Loxer
Rock Star 17
Rock Star 17

Hey @Cinnabooty, welcome to the Community.

Hope you're doing great!

 

I'd recommend updating iOS to 11.4.1 as you had 11.4 🙂

Could you also confirm if your issue is like the one in this post?


Thanks 🙂

LoxerRock Star 17
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Cinnabooty
Casual Listener

That’s what I have. I’m not sure what post you’re talking about, there seem to be more than one on the page 

nvm, yes I’m experiencing the same issue

Loxer
Rock Star 17
Rock Star 17

Hey @Cinnabooty,

 

Check this video to see if that's the same.

 

Thanks 🙂

 

LoxerRock Star 17
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Cinnabooty
Casual Listener

Yes but I can’t even get past the logo

Loxer
Rock Star 17
Rock Star 17

Hey @Cinnabooty,

 

Please try to update iOS first.

Don't forget to add your details in that post I linked because it's under investigation 🙂

 

Let me know how it goes. 

LoxerRock Star 17
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Note: I'm not a Spotify employee.

Cinnabooty
Casual Listener

I don’t need to update. I’ll just copy and paste it over there then.

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