Spotify stops playing then crashes

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Spotify stops playing then crashes

brock0124
Casual Listener

Plan

Premium

Country

United States of America

Device

(iPhone 8)

Operating System

(iOS 11.2.6)

 

My Question or Issue

 Every hour or so while listening to spotify, it will stop playing the music.  Then when I click play it wont play.  So now I have to completely close out of Spotify and reopen it and then search for the song to listen to it again. 

5 Replies

Re: Spotify stops playing then crashes

Rock Star 21
Rock Star 21

Hey @brock0124, welcome to the community. 

 

Hope you’re doing great!

 

In this case, if this happens again, I’d recommend a quick reinstall of the app following these steps.

If that doesn’t help, try restarting the device to see if that makes a difference. 

 

Happy listening :)

Billy-JRock Star 21
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Note: I'm not a Spotify employee.

Re: Spotify stops playing then crashes

brock0124
Casual Listener
I've tried that and it still screws up. Every time I turn the music on it
will last for about 30 seconds to a minute and then stop until I have to
completely close out of it, wait a minute, then open it. Very frustrating!

Re: Spotify stops playing then crashes

Rock Star 21
Rock Star 21

@brock0124,

 

Thanks for the reply!

 

Could you try removing your registered offline devices here: https://www.spotify.com/account/offline-devices/

 

If that doesn’t help, could you tell me your Spotify app version, and your device version. 

 

Keep me posted.

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify stops playing then crashes

brock0124
Casual Listener

Spotify Version: 8.4.**bleep**.787

iOS Version: 11.2.6

So far this issue has only gotten worse. I do appreciate your help though.

Re: Spotify stops playing then crashes

Rock Star 21
Rock Star 21

@brock0124,

 

Thanks for the info :)

 

Could you try this using another device to see if the same issue happens there? Also, could you try using a different internet connection, and making sure that the app is up to date?

 

Keep me posted , I'm here and happy to help.

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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