Spotify stops playing then crashes

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Spotify stops playing then crashes

brock0124
Casual Listener

Plan

Premium

Country

United States of America

Device

(iPhone 😎

Operating System

(iOS 11.2.6)

 

My Question or Issue

 Every hour or so while listening to spotify, it will stop playing the music.  Then when I click play it wont play.  So now I have to completely close out of Spotify and reopen it and then search for the song to listen to it again. 

5 Replies

Re: Spotify stops playing then crashes

Rock Star 22
Rock Star 22

Hey @brock0124, welcome to the community. 

 

Hope you’re doing great!

 

In this case, if this happens again, I’d recommend a quick reinstall of the app following these steps.

If that doesn’t help, try restarting the device to see if that makes a difference. 

 

Happy listening 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Spotify stops playing then crashes

brock0124
Casual Listener
I've tried that and it still screws up. Every time I turn the music on it
will last for about 30 seconds to a minute and then stop until I have to
completely close out of it, wait a minute, then open it. Very frustrating!
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Re: Spotify stops playing then crashes

Rock Star 22
Rock Star 22

@brock0124,

 

Thanks for the reply!

 

Could you try removing your registered offline devices here: https://www.spotify.com/account/offline-devices/

 

If that doesn’t help, could you tell me your Spotify app version, and your device version. 

 

Keep me posted.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify stops playing then crashes

brock0124
Casual Listener

Spotify Version: 8.4.**bleep**.787

iOS Version: 11.2.6

So far this issue has only gotten worse. I do appreciate your help though.

Highlighted

Re: Spotify stops playing then crashes

Rock Star 22
Rock Star 22

@brock0124,

 

Thanks for the info 🙂

 

Could you try this using another device to see if the same issue happens there? Also, could you try using a different internet connection, and making sure that the app is up to date?

 

Keep me posted , I'm here and happy to help.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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