Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2025-04-12 6:43:03 PM
Rastereyes
Casual Listener
85847 Views
19 replies
38 likes

85847 Views
19 replies
38 likes

Solved!! how do I find out what song I just heard.

PlanPremiumCountry USDeviceiPhone 6Operating SystemiOS My Question or Issue I just heard a song play on my iphone. I went to find out what song it was and accidently hit something and it started playing a different song. I see a recently played menu ...

normanmiller
Regular
Plan Premium Country US Device iPhone 6 Operating System iOS My Question or Issue I just heard a song play on my iphone. I went to find out what song it was and acci...
2018-08-14 5:12:14 PM
2018-08-15 5:26:50 PM
Bethany_Dawn
Community Legend
9394 Views
3 replies
0 likes

9394 Views
3 replies
0 likes

Constant Waze Banner

Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does anyone know how to get rid of the banner permanently without...

user-removed
Visitor
Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does a...
2018-08-11 11:51:40 PM
2018-08-15 5:11:46 PM
user-removed
Not applicable
2173 Views
6 replies
0 likes
app crash
iphone
iphone app
Waze

2173 Views
6 replies
0 likes

Shuffle playlists only playing first 100 tracks

PlanPremiumCountry UKDeviceiPhone SEOperating SystemiOS 11 My Question or IssueSince getting a chromecast audio, my iPhone Spotify will only play the first 50-100 tracks from my playlists, many of which are 500-1000 tracks long. This happens all the ...

Reanspot
Casual Listener
Plan Premium Country UK Device iPhone SE Operating System iOS 11 My Question or Issue Since getting a chromecast audio, my iPhone Spotify will only play the first 50-100 tracks...
2018-08-12 10:39:19 AM
2018-08-14 12:46:34 PM
Reanspot
Casual Listener
1292 Views
5 replies
3 likes

1292 Views
5 replies
3 likes

App closing since update

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry FranceDeviceiPhone 6sOperating SystemiOS 11.4.1 My Question or Issuehello i have trouble opening my app everytime...

Mysteria69
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country France Device iPhone 6s Operating System iOS...
2018-08-10 3:19:33 PM
2018-08-14 9:46:56 AM
Loxer
Community Legend
1772 Views
8 replies
3 likes
App doesn’t work

1772 Views
8 replies
3 likes

Glitching/Phone Restarting

Anyone else having a problem when playing the music without headphones through speakers, and it kinda starts to glitch, then the middle button stops vibrating causing a forced restart on the phone? I double checked with Apple themselves says my phone...

u_oyoshi
Newbie
Anyone else having a problem when playing the music without headphones through speakers, and it kinda starts to glitch, then the middle button stops vibrating causing a forced restart on the phone? I...
2018-06-21 3:35:03 PM
2018-08-13 10:33:36 PM
Loxer
Community Legend
674 Views
1 replies
0 likes

674 Views
1 replies
0 likes

Playlists not updating between pc and iphone 5s

The playlists on my iphone 5s have stopped udating automatically when I change the playlists on my pc. They have done so since I subscribed to Premium last year. Any solutions would be welcome. Phil

user-removed
Visitor
The playlists on my iphone 5s have stopped udating automatically when I change the playlists on my pc. They have done so since I subscribed to Premium last year. Any solutions would b...
2018-08-13 8:00:09 PM
2018-08-13 8:53:32 PM
Loxer
Community Legend
526 Views
3 replies
0 likes

526 Views
3 replies
0 likes

Solved!! Cannot download Spotify App Iphone5

PlanPremiumCountry Canada DeviceiPhone 5,Operating SystemiOS 10 My Question or Issue Am premium member, but hubby can't download (no option to install) the spotify app on his IPhone 5. We've tried pressing the home/lock button, and checked all restri...

Quizzyperson
Regular
Plan Premium Country Canada Device iPhone 5, Operating System iOS 10 My Question or Issue Am premium member, but hubby can't download (no option to install) the spotif...
2018-08-07 4:07:22 AM
2018-08-13 7:27:11 PM
Billy-J
Spotify Star
3020 Views
9 replies
0 likes

3020 Views
9 replies
0 likes

iPhone SE v 8.4.65 - app crash

PlanFree/PremiumCountry USADeviceIPhone SEOperating SystemiOS 11,4.1 My Question or Issue My app will not stay open for more than 15 seconds. I am unable to play any music. A blank text box with an option to close it appears, but does nothing/crashes...

willbae
Regular
Plan Free/Premium Country USA Device IPhone SE Operating System iOS 11,4.1 My Question or Issue My app will not stay open for more than 15 seconds. I am unable to play an...
2018-08-10 10:27:25 PM
2018-08-13 7:11:47 PM
Loxer
Community Legend
1274 Views
2 replies
1 likes
Crash
iOS
iphone
se

1274 Views
2 replies
1 likes

Issue with Shuffle using in-car Bluetooth controls (Subaru Forester)

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating System iOS 11.4.1 I have a 2018 Subaru Forester Premium (no CarPlay) and I can no longer use the in-car buttons for shuffle and repeat in tandem with Spotify.I have confirmed this issue is locali...

George3011
Casual Listener
Plan Premium Country United States Device iPhone 8 Operating System iOS 11.4.1 I have a 2018 Subaru Forester Premium (no CarPlay) and I can no longer us...
2018-08-11 4:03:09 AM
2018-08-13 7:09:05 PM
Loxer
Community Legend
1237 Views
1 replies
1 likes

1237 Views
1 replies
1 likes

Solved!! No back option

Been a regular Spotify user, today I notice that the new update of Spotify removed the back song option, when my iPhone is locked. I like to lisen songs more than one time and I liked this option. How can I have it back? Thanks.

LDA1971
Casual Listener
Been a regular Spotify user, today I notice that the new update of Spotify removed the back song option, when my iPhone is locked. I like to lisen songs more than one time and I liked this opti...
2018-08-13 6:06:40 PM
2018-08-13 6:57:14 PM
Loxer
Community Legend
6969 Views
1 replies
0 likes

6969 Views
1 replies
0 likes

No download toggle on mobile

Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dots, tapping download and then adding to my library.P...

Auxilor
Casual Listener
Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dot...
2018-08-12 5:32:55 PM
2018-08-13 6:29:03 PM
Loxer
Community Legend
822 Views
2 replies
0 likes
broken
Mobile

822 Views
2 replies
0 likes

Korean input error

PlanPremiumCountry USDeviceiPad mini 4Operating System(iOS 11.4.1 My Question or Issue When I try to type any Korean it doesn’t allow me to type in Korean. The letters are not joined like they should. It treats the letters as separate words. I tried ...

Caboarder
Newbie
Plan Premium Country US Device iPad mini 4 Operating System (iOS 11.4.1 My Question or Issue When I try to type any Korean it doesn’t allow me to type in Korean. The lett...
2018-08-12 5:29:07 PM
2018-08-13 6:17:38 PM
Loxer
Community Legend
476 Views
1 replies
0 likes

476 Views
1 replies
0 likes

Undowloading songs in library

I am on a premium plan running Spotify from my iPhone SE. I have run out of download space on my Spotify account therefore I need to undownload some songs. I still want these songs in my library, just not for offline use. That way I can still access ...

pearlgrey
Casual Listener
I am on a premium plan running Spotify from my iPhone SE. I have run out of download space on my Spotify account therefore I need to undownload some songs. I still want these songs in my libr...
2018-08-12 2:22:10 AM
2018-08-13 6:14:51 PM
Loxer
Community Legend
882 Views
3 replies
0 likes

882 Views
3 replies
0 likes

A playlist I created on the desktop app does not appear on my iphone.

PlanPremiumCountry USDevice(iPhone 7) My Question or IssueI created a playlist on the desktop app and played it as a radio station. From the playlist I clicked on "Go to Playlist Radio".When I go to my iPhone a day later, there is no listing of the p...

briancarroll
Newbie
Plan Premium Country US Device (iPhone 7) My Question or Issue I created a playlist on the desktop app and played it as a radio station. From the playlist I clicked on "G...
2018-08-11 6:34:26 PM
2018-08-13 5:46:37 PM
Loxer
Community Legend
542 Views
1 replies
0 likes

542 Views
1 replies
0 likes

How do I turn off Spotify Connect?!

How the hell do I turn it off? It's driving me mad. Living in a city where you have people using Spotify, my iPhone and Mac will regularly automatically connect to other devices. How is it not limited to being on the same wifi network? This is by far...

Prestige
Roadie
How the hell do I turn it off? It's driving me mad. Living in a city where you have people using Spotify, my iPhone and Mac will regularly automatically connect to other devices. How is it not l...
2015-02-26 10:31:43 PM
2018-08-12 11:41:57 PM
ortolan
Casual Listener
29144 Views
40 replies
28 likes

29144 Views
40 replies
28 likes

Automatic Offline Mode

Plan: PremiumCountry: Living in the United StatesDevice: iPhone XOperating System: iOS 11 Issue:Whenever there is no internet connection (Wi-Fi or cellular,) Spotify won't play downloaded songs unless you manually turn on offline mode.

Rossanred
Newbie
Plan: Premium Country: Living in the United States Device: iPhone X Operating System: iOS 11 Issue: Whenever there is no internet connection (Wi-Fi or cellular,) Spotify won't play d...
2018-08-11 11:23:08 PM
2018-08-11 11:47:56 PM
Billy-J
Spotify Star
837 Views
1 replies
1 likes

837 Views
1 replies
1 likes

Metadata inconsistently displays on Honda headunits over Bluetooth

Country:United StatesDevice:iPhone X (issue occurs on older iOS devices as well)Operating System:iOS 11 (occurs on older iOS versions as well)Vehicle:2014 Honda Civic Issue:Metadata is inconsistently displayed when playing media over bluetooth to Hon...

Revildab
Newbie
Country: United States Device: iPhone X (issue occurs on older iOS devices as well) Operating System: iOS 11 (occurs on older iOS versions as well) Vehicle: 2014 Honda Civic Issue: M...
2018-07-18 5:00:07 AM
2018-08-11 3:51:41 PM
choowy
Newbie
1933 Views
1 replies
4 likes

1933 Views
1 replies
4 likes

I cannot download new music

Plan: PremiumCountry: USA Device: iPhone X My Question or Issue: I cannot download new music. It says my library is full and I've run out of storage but I have not.

jenkinsgabe
Newbie
Plan: Premium Country: USA Device: iPhone X My Question or Issue: I cannot download new music. It says my library is full and I've run out of storage but I have not.&nb...
2018-08-11 4:53:02 AM
2018-08-11 5:35:33 AM
Billy-J
Spotify Star
812 Views
1 replies
0 likes

812 Views
1 replies
0 likes

Solved!! Constant skipping and pausing

I have an iphone 5. The app pauses and skips songs whenever I carry my phone around or put it in my pocket. Basically, songs pause and/or skips while the phone is in motion. Sometimes my voice control randamly appears, as well, but I'm not sure if th...

rmfwoody
Casual Listener
I have an iphone 5. The app pauses and skips songs whenever I carry my phone around or put it in my pocket. Basically, songs pause and/or skips while the phone is in motion. Sometimes my voice c...
2015-06-10 8:29:48 PM
2018-08-10 8:19:11 PM
UncleLawSchool
Music Fan
558709 Views
117 replies
4 likes

558709 Views
117 replies
4 likes

Solved!! How to remove a song from a playlist

PlanFreeCountryUnited States of AmericaDeviceiPhone 6sOperating SystemiOS 11.4.1My Question or Issue Cannot remove songs from playlists

DeafBlade
Casual Listener
Plan Free Country United States of America Device iPhone 6s Operating System iOS 11.4.1 My Question or Issue Cannot remove songs from playlists
2018-08-05 2:06:42 AM
2018-08-10 4:26:59 PM
GinNTonic
Regular
21592 Views
4 replies
0 likes

21592 Views
4 replies
0 likes

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