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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45706 Views
  • 15 replies
  • 36 likes
  • 45706 Views
  • 15 replies
  • 36 likes

Superuser Contribution Discover Weekly hasn’t updated in 6 months

PlanPremiumCountry United StatesDeviceiPhone 8Operating SystemiOS 11.4My Question or Issue Discover Weeky hasn’t updated in 6 months, since I switched to a family plan and had my account and songs migrated. I’ve tried logging out and back in and unfo...

  • Newbie
  • Plan Premium Country  United States Device iPhone 8 Operating System iOS 11.4 My Question or Issue  Discover Weeky hasn’t updated in 6 months, since I switched to a family plan and...
  • Alfredo
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect on a family subcription

My Question or Issue Hi!We have seversl iPhones, all are connected to the same wifi network, but only I can find spotify connect sources. On the other phones they don’t show in the list. Is this a limitation in family subscription? We use 4 diftent u...

  • Casual Listener
  •     My Question or Issue  Hi! We have seversl iPhones, all are connected to the same wifi network, but only I can find spotify connect sources. On the other phones they don’t show ...
  • Alfredo
  • Roadie
  • 4752 Views
  • 1 replies
  • 2 likes
  • 4752 Views
  • 1 replies
  • 2 likes

If that ain't country by David Allen Coe

Hello, I am a premium user and I recently relised that the song If That Ain't Country by David Allen Coe was removed from my playlist and when I searched for the song to add it again, I could not find it. I spend my hard earned money for this subscri...

  • Casual Listener
  • Hello, I am a premium user and I recently relised that the song If That Ain't Country by David Allen Coe was removed from my playlist and when I searched for the song to add it again, I could not fin...
  • JC_68
  • Newbie
  • 15114 Views
  • 34 replies
  • 20 likes
  • 15114 Views
  • 34 replies
  • 20 likes

iPhone 8plus

Hello. So on my iPhone 6plus my music downloads for offline playing perfectly fine but I recently upgraded to an iPhone 8plus and my music won’t download. It’s been on download for 3 days now and I have tried different WiFi’s, cellular data & im givi...

  • Newbie
  • Hello. So on my iPhone 6plus my music downloads for offline playing perfectly fine but I recently upgraded to an iPhone 8plus and my music won’t download. It’s been on download for 3 days now and I h...
  • Loxer
  • Community Legend
  • 868 Views
  • 1 replies
  • 0 likes
  • 868 Views
  • 1 replies
  • 0 likes

Superuser Contribution faltering music

PlanFamilyCountryThe Netherlands Device(iPhone 7)Operating System(IOS 11.4) My Question or IssueSince a few weeks when I listen to spotify on my Iphone (7) with my original Iphone earphones, the music pauses and continues after a few seconds and the ...

  • Casual Listener
  • Plan Family Country The Netherlands  Device (iPhone 7) Operating System (IOS 11.4)   My Question or Issue Since a few weeks when I listen to spotify on my Iphone (7) with my ...
  • Alfredo
  • Roadie
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

Music won’t download

Someone please help me. My spotify won’t download any music. It’s alway 1 of 180. Why? Please give me some advice thank’s

  • Newbie
  • Someone please help me. My spotify won’t download any music. It’s alway 1 of 180. Why? Please give me some advice thank’s
  • Loxer
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Downloading issues with IOS

PremiumCountry HKDeviceiPhone 7Operating SystemIos11 My Question or Issuethis is not the first time after I updated the apps or sometimes suddenly some of the songs required a redownload and it just won’t go through n stuck as the picture attached, i...

  • Regular
  •   Premium Country  HK Device iPhone 7 Operating System Ios11   My Question or Issue this is not the first time after I updated the apps or sometimes suddenly some of the song...
  • Loxer
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Language is not changing even though i changed in preferences... what to do??

PlanPremiumCountryDenmarDevice( Samsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Language is not changing even though i changed in preferences... what to do??The language on my app is Turkish and not chang...

  • Newbie
  •   Plan Premium Country Denmar Device ( Samsung Galaxy 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Language is not changing even ...
  • Razvann
  • Regular
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I delete playlists?

PlanFree/PremiumCountry US Device(iPhone 6Operating System(iOS 10) My Question or Issue I havent been able to delete playlists for awhile now, when I click on edit and try to swipe and delete them it doesn nothing and just leaves the playlist where i...

  • Roadie
  • Plan Free/Premium Country US   Device (iPhone 6 Operating System (iOS 10)   My Question or Issue  I havent been able to delete playlists for awhile now, when I click on ...
  • Razvann
  • Regular
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes

Playlist Cover Incorrect When Sharing to Instagram Story

I am trying to share a playlist to my insatgram story, but when it comes up to post on my story it has the old cover with the 4 images from music that's in the playlist. I have changed the image to one that I made and I want it to show up when sharin...

  • Casual Listener
  • I am trying to share a playlist to my insatgram story, but when it comes up to post on my story it has the old cover with the 4 images from music that's in the playlist. I have changed the image to o...
  • Loxer
  • Community Legend
  • 3340 Views
  • 1 replies
  • 15 likes
  • 3340 Views
  • 1 replies
  • 15 likes

Superuser Contribution Songs keep skipping or pausing constantly and starts playing when app not open

PlanPremiumCountry UKDeviceIphone 7Operating SystemiOS 11.4 Recently I have been listening to spotify on my phone and the songs will either pause or skip to the next song repeatedly to the point where I have to stop listening all together because it ...

  • Newbie
  • Plan Premium Country  UK Device Iphone 7 Operating System iOS 11.4   Recently I have been listening to spotify on my phone and the songs will either pause or skip to the next song ...
  • Aimee_T
  • Roadie
  • 820 Views
  • 1 replies
  • 1 likes
  • 820 Views
  • 1 replies
  • 1 likes

App has no option to connect to Facebook

Premium plan, iPhone 5In the Settings/Social menu I don't have any option to connect my account to Facebook. The only things listed are: Private Session Publish Activity Last.fm / Scrobble Waze Since it's impossible to connect to Facebook via my desk...

  • Music Fan
  • Premium plan, iPhone 5 In the Settings/Social menu I don't have any option to connect my account to Facebook. The only things listed are:  Private Session  Publish Activity  Last.f...
  • downtime68
  • Music Fan
  • 2302 Views
  • 3 replies
  • 0 likes
  • 2302 Views
  • 3 replies
  • 0 likes

HOW to remove previously listened to songs (not in recents)

Is there a way to remove artists/songs you’ve listened to in the past, but they’re not in your recents? Example, when my young niece has used my phone she has listened to a bunch of kids stuff. So my 2017 playlist contained a few of the songs she had...

  • Newbie
  • Is there a way to remove artists/songs you’ve listened to in the past, but they’re not in your recents? Example, when my young niece has used my phone she has listened to a bunch of kids stuff. So my...
  • GamerSmoosh
  • Newbie
  • 19236 Views
  • 2 replies
  • 29 likes
  • 19236 Views
  • 2 replies
  • 29 likes

Relevant playlist suggestions

PlanPremiumCountryDenmark DeviceiPhone 6Operating SystemiOS 11.4 My Question or Issue So I've got a premium subscribtion - however I still get suggestions for playlists with music I have no interest in what so ever! "Snup en god playlist" Is complete...

  • Regular
  • Plan Premium Country Denmark   Device iPhone 6 Operating System iOS 11.4   My Question or Issue  So I've got a premium subscribtion - however I still get suggestions for pla...
  • krxio
  • Regular
  • 804 Views
  • 2 replies
  • 0 likes
  • Playlists
    relevant
    suggestions
  • 804 Views
  • 2 replies
  • 0 likes

I am not abroad!

I am from America. I set up my account when I was on vacation in Europe. I can’t get in my account back in America, because “You can’t use account abroad for more than 14 days”.

  • Casual Listener
  • I am from America. I set up my account when I was on vacation in Europe. I can’t get in my account back in America, because “You can’t use account abroad for more than 14 days”.
  • daniellethecool
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Solved!! Songs won’t play when added to playlists

PlanFreeCountry England, UKDeviceiPhone 5sOperating SystemiOS 11My Question or IssueWhen I add songs to playlists, the new songs won’t play. Playlists that I’ve created will play songs, however when I add new songs to playlists, it won’t play the new...

  • Casual Listener
  •   Plan Free Country  England, UK Device iPhone 5s Operating System iOS 11 My Question or Issue When I add songs to playlists, the new songs won’t play. Playlists that I’ve created...
  • 13_berry_13
  • Casual Listener
  • 11262 Views
  • 1 replies
  • 0 likes
  • iphone
    Playlists
    spotify free
  • 11262 Views
  • 1 replies
  • 0 likes

Solved!! New Spotify

Hi everyone, Sorry i'm French But I need to know Why can't I see My friend's profile and My Profile to, since The update of Spotify is on My iphone ?Thank You

  • Casual Listener
  •     Hi everyone, Sorry i'm French But I need to know Why can't I see My friend's profile and My Profile to, since The update of Spotify is on My iphone ? Thank You 🙂 
  • Loxer
  • Community Legend
  • 769 Views
  • 5 replies
  • 0 likes
  • 769 Views
  • 5 replies
  • 0 likes

Not letting me play song?

PlanFree/PremiumCountryUSA DeviceIphone 7 plusOperating SystemiOS 11.2.2 My Question or Issue Hello, I was recently trying to play ‘I wonder if bloods watch blues clues’ by XXX and I cannot add it to my playlists, favorite it, or anything really. Any...

  • Newbie
  •   Plan Free/Premium Country USA   Device Iphone 7 plus Operating System iOS 11.2.2   My Question or Issue  Hello, I was recently trying to play ‘I wonder if bloods wat...
  • Loxer
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

My spotify didn’t update to the new look

My Spotify didn’t update to the newest look and it’s updated on the App Store it says and I’ve deleted the app and redownloaded it and it didn’t update it still, a couple of my friends is updated and mine still isn’t. Is there any way to fix this? iP...

  • Newbie
  • My Spotify didn’t update to the newest look and it’s updated on the App Store it says and I’ve deleted the app and redownloaded it and it didn’t update it still, a couple of my friends is updated and...
  • Loxer
  • Community Legend
  • 3093 Views
  • 1 replies
  • 0 likes
  • iphone
    Update
  • 3093 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random “Suggested” songs always playing

Right I have absolutely had it with this app. Whenever I play an album or a playlist I’ve created, instead of the music I want to hear, I’m getting random music that is nothing like what I’m trying to listen to! I’ve turned off auto play, and from wh...

  • Casual Listener
  • Right I have absolutely had it with this app. Whenever I play an album or a playlist I’ve created, instead of the music I want to hear, I’m getting random music that is nothing like what I’m trying t...
  • LordDerpington
  • Casual Listener
  • 1666 Views
  • 4 replies
  • 0 likes
  • 1666 Views
  • 4 replies
  • 0 likes