Help Wizard

Step 1


Spotify Starts On its Own and Cant Be Turned Off

Spotify Starts On its Own and Cant Be Turned Off






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


2 Replies

Running IOS 11.0.3 and latest Spotify App for IOS.

I will frequently find that my phone has started playing spotify music in the background even though the App is not running and I have not used the App for days. Super annoying as it drains a lot of phone power and there does not appear to be a way to turn off the background feature once it starts. My only option is to restart phone. Also super annoying.

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.


If you have an iPhone 6s or SE and above try updating to iOS 13.1.1, if you have an iPhone 5s or 6 try updating to iOS 12.4.2 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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