Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42523 Views
  • 15 replies
  • 36 likes
  • 42523 Views
  • 15 replies
  • 36 likes

Superuser Contribution Ipod touch 6gen and podcasts help!

Hello, so recently i bought a ipod touch 6gen and now i cant listen to podcasts on spotify, it says something like this device cant open this link on this device? Any help or solutions?

  • Newbie
  • Hello, so recently i bought a ipod touch 6gen and now i cant listen to podcasts on spotify, it says something like this device cant open this link on this device? Any help or solutions?
  • Peter
  • Spotify Legend
  • 839 Views
  • 2 replies
  • 1 likes
  • 839 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't play podcasts-Couldn't Open Link

For some reason, whenever I want to play a podcast on my ipod touch, whatever podcast I try to access, I keep getting the following message. Couldn't Open LinkSpotify can't open this type of link on this device I Have a 6th Generation Ipod touch (it'...

  • Newbie
  • For some reason, whenever I want to play a podcast on my ipod touch, whatever podcast I try to access, I keep getting the following message.   Couldn't Open Link Spotify can't open this type ...
  • Peter
  • Spotify Legend
  • 14650 Views
  • 30 replies
  • 1 likes
  • 14650 Views
  • 30 replies
  • 1 likes

“Your Summer Rewind” Playlist Didn’t Update for 2019

PlanPremiumCountryUSDeviceiPhone 8 PlusOperating SystemiOS 12.3.2 My Question or IssueI was looking forward to seeing a new playlist for this summer in my “Your Summer Rewind”, but when I checked, it was the same exact songs and order as the one from...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.3.2   My Question or Issue I was looking forward to seeing a new playlist for this summer in my “Your Summer Rewind...
  • ivyo
  • Newbie
  • 2250 Views
  • 5 replies
  • 5 likes
  • Playlists
    Your Summer Rewind
  • 2250 Views
  • 5 replies
  • 5 likes

Disliking On iPhone and Windows 10 Different / Dislike Button Not There Anymore

PlanPremiumCountryUSDeviceiPhone 6s / Dell LaptopOperating SystemiOS 12.4.1 (?) / Windows 10 Home My Question or IssueI've had Spotify Premium Student for about 3 days now. Before having Premium, I could happily dislike any and all songs, albums, and...

  • Visitor
  • Plan Premium Country US Device iPhone 6s /  Dell Laptop Operating System iOS 12.4.1 (?) / Windows 10 Home   My Question or Issue I've had Spotify Premium Student for about 3 days ...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Podcast never saves place

I'm accessing Spotify Premium from my iPhone and podcasts never save the place where I paused. If I come back to my phone to continue listening an hour or two later it just resets and starts from the beginning so I lose my place. This has been happen...

  • Visitor
  • I'm accessing Spotify Premium from my iPhone and podcasts never save the place where I paused. If I come back to my phone to continue listening an hour or two later it just resets and starts from the...
  • 327 Views
  • 0 replies
  • 2 likes
  • 327 Views
  • 0 replies
  • 2 likes

Daily Mixes, Top Songs, Discover Weekly Never Refesh

Plan have used premium and free CountryUSA DeviceIphone XOperating SystemLatest iOS My Question or Issuemy discovery and daily lists have never updated. They are there, based on my ratings (I have 6 daily mixes that generated). However, it’s the same...

  • Casual Listener
  • Plan have used premium and free   Country USA   Device Iphone X Operating System Latest iOS   My Question or Issue my discovery and daily lists have never updated.  The...
  • Arsenal412
  • Casual Listener
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Radio doesn’t work in app. Why?

PlanPremiumCountryusa Device(iPhone xrOperating System(iOS 10 My Question or Issue when I go to Radio on the search menu, nothing happens. When I use the elipses to “Go to Radio” from an artist, I just get flashing elipses in the middle of the screen...

  • Casual Listener
  • Plan Premium Country usa   Device (iPhone xr Operating System (iOS 10   My Question or Issue   when I go to Radio on the search menu, nothing happens.   When I use ...
  • Loxer
  • Community Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

How do I customize a playlist that is according to recently added songs?

PlanFree/Premium Premium PlanCountry USA Device iPhone Xs Max(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium  Premium Plan Country USA   Device iPhone Xs Max (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Loxer
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Auto Resume not working on iOS with WF-1000XM3

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueMy headphones, the WF-1000XM3, have an auto resume feature when you put the earbuds back in your ears the music is supposed to resume playing. This does not ...

  • Newbie
  • Plan Premium Country United States Device iPhone XS Max Operating System iOS 12   My Question or Issue My headphones, the WF-1000XM3, have an auto resume feature when you put the earbu...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Can't See Local Files on iPhone App

PlanPremium for StudentsCountryU.S.DeviceiPhone XSOperating SystemiOS 12.4 My Question or IssueI added some local files to my Spotify via Desktop and even created a playlist exclujsively filled with the Local Files. I can see and play them fine on th...

  • Visitor
  • Plan Premium for Students Country U.S. Device iPhone XS Operating System iOS 12.4   My Question or Issue I added some local files to my Spotify via Desktop and even created a playlist ...
  • The_Rhino
  • Casual Listener
  • 1261 Views
  • 2 replies
  • 0 likes
  • 1261 Views
  • 2 replies
  • 0 likes

Not able to play full song on premium

PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor some reason I’m not able to listen to full songs anymore, I’ve been a premium user for quite ...

  • Visitor
  • Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue For some reason ...
  • Loxer
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Random song (I know the song well) plays while listening to albums

PlanPremiumCountryUSADeviceIphone 8Operating System12.4My Question or IssueHi everybody, so basically whats going on is a song that i do listen to quite often on its own is starting to be played after songs by a different artist entirely. For example...

  • Visitor
  •   Plan Premium Country USA Device Iphone 8 Operating System 12.4 My Question or Issue Hi everybody, so basically whats going on is a song that i do listen to quite often on its own is ...
  • Loxer
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Stuck on “Waiting to download”

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My downloads disappeared. Now every time I try to download it says waiting to download. I ha...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Rlstang
  • Regular
  • 1895 Views
  • 17 replies
  • 0 likes
  • 1895 Views
  • 17 replies
  • 0 likes

iOS Equalizer Broken

Two things are happening with the equalizer in iOS. 1. Equalizer will not disable. No matter what preset is chosen, when you tap to disable the equalizer, the sound does not change because the preset remains applied. 2. When choosing the "Flat" prese...

  • Casual Listener
  • Two things are happening with the equalizer in iOS.   1. Equalizer will not disable. No matter what preset is chosen, when you tap to disable the equalizer, the sound does not change because t...
  • johnhco
  • Casual Listener
  • 1136 Views
  • 1 replies
  • 2 likes
  • 1136 Views
  • 1 replies
  • 2 likes

Single Local File Track Won't Sync to Phone

PlanPremiumCountry Device(iPhone XROperating SystemiOS My Question or IssueI've been at this since I got my new phone a few months ago, but really got around to trying to fix it this week with no luck. there are some albums/tracks I'd sync to my phon...

  • Visitor
  •   Plan Premium Country   Device(iPhone XR Operating System iOS   My Question or Issue I've been at this since I got my new phone a few months ago, but really got around to tr...
  • 450 Views
  • 0 replies
  • 0 likes
  • 450 Views
  • 0 replies
  • 0 likes

just updated -- where is radio button????????

Plan: PremiumCountry: ChileDevice: iPhone 6sOperating System: iOS 12.4(I don't know what version of Spotify I have, don't know where to look it up (searched, but answers were no good..)) My Question or Issue:I just updated, I find the new version SOR...

  • Regular
  • Plan: Premium Country: Chile Device: iPhone 6s Operating System: iOS 12.4 (I don't know what version of Spotify I have, don't know where to look it up (searched, but answers were no good..)) &nb...
  • Loxer
  • Community Legend
  • 722 Views
  • 5 replies
  • 0 likes
  • 722 Views
  • 5 replies
  • 0 likes

Auto Play (auto resume) Sony WF-1000XM3

PlanPremiumCountryMéxicoDeviceiPhone XOperating System iOS 12.4, App version 8.5.19My Question or IssueHello, I recently purchased the new sony WF-1000XM3 which have a sensor just like the airpods; I was trying them out last night with Spotify and fo...

  • Newbie
  • Plan Premium Country México Device iPhone X Operating System  iOS 12.4, App version 8.5.19 My Question or Issue Hello, I recently purchased the new sony WF-1000XM3 which have a sensor j...
  • 1159 Views
  • 0 replies
  • 2 likes
  • 1159 Views
  • 0 replies
  • 2 likes

Couldn't play music

My Question or IssueWhen using spotify on phone and on macbook, it keeps on playing songs that I did not choose. The songs changes to another song after 2 to 3 seconds. When I choose the song I would like to listen, it plays for 2 to 3 seconds as wel...

  • Visitor
  • My Question or Issue When using spotify on phone and on macbook, it keeps on playing songs that I did not choose. The songs changes to another song after 2 to 3 seconds. When I choose the song I wou...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

On iPhone the volume will be maxed out everytime you watch a video.

If you’re playing music on a device with your phone and try to view anything with sound like a video or someone’s snap on Snapchat it’ll be max volume practically every single time. Very rarely you can watch a couple snaps in a row before the volume ...

  • Regular
  • If you’re playing music on a device with your phone and try to view anything with sound like a video or someone’s snap on Snapchat it’ll be max volume practically every single time. Very rarely you c...
  • Loxer
  • Community Legend
  • 955 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 955 Views
  • 1 replies
  • 0 likes

Spotify not playing in background

PlanPremiumCountry United States DeviceiPhone 8Operating SystemiOS 11 My Question or IssueSpotify will stop playing anytime I lock my phone or close out of the app. It will also pause and start playing again while the app is open. Songs will also sta...

  • Newbie
  •   Plan Premium Country  United States  Device iPhone 8 Operating System iOS 11   My Question or Issue Spotify will stop playing anytime I lock my phone or close out of ...
  • Simi
  • Visitor
  • 12321 Views
  • 2 replies
  • 0 likes
  • bug
  • 12321 Views
  • 2 replies
  • 0 likes