Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify app crashing upon launch

Spotify app crashing upon launch

Hello there Spotify community.

 

Everytime I launch my Spotify app on my iPhone 5S, it immediately crashes after the 'loading elipses' fade out.

 

I opened the application from my phone, then it simply closed!

I've tried uninstalling it and re-installing it.

I've changed region to United States, launched the app, then changed back to UK and launched it again, still no luck.

I've uninstalled it, waited several minutes then re-installed it, still no luck.

I've restarted my phone to re-install it, no luck there.

I've followed the troubleshooting guide of deleting history and cookies with still no luck!

  

 

I was hoping the app would have worked by now but nope! I've also tried the two methods of logging in via Facebook or by my own Spotify account to no avail.

 

The application still continued to crash on me upon launch, every single guide I've followed on these forums have come to no avail.

 

Model: iPhone 5S.

 

OS: 8.4

 

The device isn't jailbroken.

 

I have more than 10 playlists, about 2 of them have offline mode.

 

Spotify Mobile version 3.5.0

 

Spotify desktop version 1.0.10

 

My provider is EE within the United Kingdom.

 

My username is 'Tylky'.

 

Please help me, I'll be grateful if you can find a resolution around this. I need this app for my commute to work. 😕

Reply
1 Reply

BUMP EDIT: I've now restored my iPhone 5S back to its factory settings and it STILL happens. 

 

A response would be nice as it's been 4 days and still no response from anyone.

Suggested posts