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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38148 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103647 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1354 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299486 Views

61 replies

16 likes

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  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126228 Views

19 replies

38 likes

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Syncing to an iphone

How do I sync from my Mac to an iphone. I reloaded Spotify because my iphone kept cutting out but now I have reloaded it I cannot access the playlists on my Mac.

Newbie

How do I sync from my Mac to an iphone. I reloaded Spotify because my iphone kept cutting out but now I have reloaded it I cannot access the playlists on my Mac. 

mike_vengeance

Roadie

545 Views

1 replies

0 likes

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  • 1 replies
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Phone Not Showing Up in Devices

i know i am asking a question that has been asked plenty of times, but my phone will not show up under devices. i have restarted my router, restarted my phone, made sure both computer and phone are connected to the same wifi, disabled mcaffee complet...

Newbie

i know i am asking a question that has been asked plenty of times, but   my phone will not show up under devices. i have restarted my router, restarted my phone, made sure both computer and ph...

mike_vengeance

Roadie

610 Views

2 replies

0 likes

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Premium upgrade purchased through iTunes not recognised

I purchased 1 month premium upgrade on my iPad via my iTunes account and got an email receipt confirming the purchase from iTunes. This was 2 weeks ago. My spotify account appears to have no record of this purchase at all. Before posting this message...

Casual Listener

I purchased 1 month premium upgrade on my iPad via my iTunes account and got an email receipt confirming the purchase from iTunes.  This was 2 weeks ago.  My spotify account appears to have...

mike_vengeance

Roadie

509 Views

1 replies

0 likes

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  • 1 replies
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Device not syncing (Iphone)

Hi I have had this problem for months now. My iphone device does not show up on Mac. I have followed Spotify help advice and proceedures with out resolution. Includng checking the UPnp. I have removed and resynced, reset, reloaded. Offline has been d...

Casual Listener

Hi   I have had this problem for months now.  My iphone device does not show up on Mac.  I  have followed Spotify help advice and proceedures with out resolution.  Includng...

mike_vengeance

Roadie

521 Views

1 replies

1 likes

  • 521 Views
  • 1 replies
  • 1 likes

Solved!! How do I add albums/artists/songs to a playlist?

I'd like to add albums and artists to a playlist. I can click the '...' button to add a single song to a queue, and then once in the queue, I can add it to the playlist (which is absolutely a HORRIBLE way to do it), but when I click '...' for an arti...

Regular

I'd like to add albums and artists to a playlist. I can click the '...' button to add a single song to a queue, and then once in the queue, I can add it to the playlist (which is absolutely a HO...

user-removed

Not applicable

1792 Views

10 replies

0 likes

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  • 10 replies
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Solved!! iPad app crashes

I've just updated my Spotify app on my iPad and Spotify crashes I have iOS 9 can you fix this asap

Casual Listener

I've just updated my Spotify app on my iPad and Spotify crashes I have iOS 9 can you fix this asap

Rechenmacher

Newbie

5033 Views

11 replies

0 likes

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Spotify stops when iPhone goes in standby.

My Spotify on iPhone stops playing when i turn OFF the screen og going to another app (non Music apps).. It startet after i updated the Spotify app. Hos Can i have background Music again?

Newbie

My Spotify on iPhone stops playing when i turn OFF the screen og going to another app (non Music apps).. It startet after i updated the Spotify app. Hos Can i have background Music again?

powerbone

Newbie

5204 Views

7 replies

3 likes

background
iOS 8
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Unsyncing an iPod Touch

So I need to disable offline on my old iPod Touch cause it no longer gets used anymore but when I go to remove it from my devices it doesn't go under iPod touch it goes under iPhone and all 3 devices I have synced for offline play are registered as i...

Newbie

So I need to disable offline on my old iPod Touch cause it no longer gets used anymore but when I go to remove it from my devices it doesn't go under iPod touch it goes under iPhone and all 3 devices...

nunnnun

Community Legend

704 Views

1 replies

0 likes

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  • 1 replies
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BMW integration iOs 8.3 and Spotify 3.6.0.923

I use the spotify app version 3.6.0.923 with Apple iOS 8.3 on a iPhne 4S connected with Snap-In adapter of BMW F31.Since the last update I can choose the next title with the iDrive Controller. Everytime it will be disconnected.Furthermore, spotify do...

Newbie

I use the spotify app version 3.6.0.923 with Apple iOS 8.3 on a iPhne 4S connected with Snap-In adapter of BMW F31. Since the last update I can choose the next title with the iDrive Controller. Ever...

375 Views

0 replies

0 likes

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offline mode iPhone

I can't put my Spotify to offline mode becaus connect is running... how do I disable this, or how can i turn my spotify to offline mode?

Newbie

I can't put my Spotify to offline mode becaus connect is running... how do I disable this, or how can i turn my spotify to offline mode?

Teresa

Roadie

444 Views

1 replies

0 likes

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  • 1 replies
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Album restricted to playback on mobile?

Hi all, Is it possible that an album is restricted to be played at a mobile app? I'd like to listen to the Rio 2 Soundtrack album (https://open.spotify.com/album/3ehRRrkC0MAQ9ihHgxNPF8) but it doesn't playback on my Android app. Desktop app will play...

Newbie

Hi all,   Is it possible that an album is restricted to be played at a mobile app? I'd like to listen to the Rio 2 Soundtrack album (https://open.spotify.com/album/3ehRRrkC0MAQ9ihHgxNPF8) but ...

996 Views

0 replies

0 likes

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Local Songs Not Syncing On Iphone

Local songs wont sync to my iphone, it was working before and has become a problem recently.

Regular

Local songs wont sync to my iphone, it was working before and has become a problem recently.

steefquantro

Newbie

1357 Views

9 replies

0 likes

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  • 9 replies
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App keeps shutting my iPhone off

Every time id try to click on the app it would shut my iPhone off so I've tried deleting it but now even pushing the install button in the App Store makes my phone shut off. Help?!

Casual Listener

Every time id try to click on the app it would shut my iPhone off so I've tried deleting it but now even pushing the install button in the App Store makes my phone shut off. Help?!

neto245021

Newbie

456 Views

2 replies

0 likes

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  • 2 replies
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Won't recognise both iPhones at the same time

i Have an iPhone 5, called by a name with 5, and an iPhone 6+ with 6+ in the Phone's ID., but Spotify--oh, I have a PremiuM. I need both recognized. As Stands, now,. Spotify only recognizes one at a time;!, But have tried Oh, the device is called, Ju...

Newbie

i Have an iPhone 5, called by a name with 5, and an iPhone 6+ with 6+ in the Phone's ID., but Spotify--oh, I have a PremiuM.  I need both recognized.  As Stands, now,. Spotify only recogniz...

318 Views

0 replies

0 likes

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apple carplay and shuffle

Can any one help out, if it is possibe to turn on shuffle play when in carplay mode from the head unit as i can not find it?

Casual Listener

Can any one help out, if it is possibe to turn on shuffle play when in carplay mode from the head unit as i can not find it?

595 Views

0 replies

0 likes

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Cancelled subscription to Premium, Appalled at last ditch attempt to keep my business

Hi Community I wanted to copy for you the email I sent to the last ditch 'premium@spotify' email address, which appeared as I tried to cancel my subscription. I was appalled that having struggled to get any effective technical help for months, there ...

Casual Listener

Hi Community   I wanted to copy for you the email I sent to the last ditch 'premium@spotify' email address, which appeared as I tried to cancel my subscription. I was appalled that having stru...

348 Views

0 replies

0 likes

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Album art not displaying in-car after 2015 beta update

Hi there, Ever since I updated Spotify to the beta in early 2015 I'm unable to see the album art when I plug my phone into my car. My 2015 Subaru Impreza was displaying it just fine when plugged in, but the beta was applied and it no longer displays ...

Casual Listener

Hi there,   Ever since I updated Spotify to the beta in early 2015 I'm unable to see the album art when I plug my phone into my car.  My 2015 Subaru Impreza was displaying it just fine wh...

gravespy720

Casual Listener

2378 Views

3 replies

0 likes

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  • 3 replies
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Search not working when using mobile data

DescriptionWhen using mobile data, every time I try to search for tracks, I get the 'error occurred' message. A more detailed description, using numbered steps1. Be using mobile data as opposed to wifi2. Use search function What I expected to happenS...

Casual Listener

Description When using mobile data, every time I try to search for tracks, I get the 'error occurred' message.   A more detailed description, using numbered steps 1. Be using mobile dat...

mjp5196

Newbie

471 Views

1 replies

0 likes

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Solved!! BUG: Scroll and select issues with "Songs" list iOS app

UPDATE AUG 1 2015: Looks like the July 29 update fixed this bug! AWESOME!! When selecting a song from the "Songs" list, large grey boxes separate the songs according to first letter of the first word of the songs. These grey boxes seem to be messing ...

Casual Listener

UPDATE AUG 1 2015: Looks like the July 29 update fixed this bug! 🙂 AWESOME!!   When selecting a song from the "Songs" list, large grey boxes separate the songs according to first letter of th...

jessrd1992

Casual Listener

1859 Views

6 replies

3 likes

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  • 6 replies
  • 3 likes

Ford Sync AppLink - Not working ·choose playlist" command

All the commands seams to work but "choose playlist". I have latest spotifuggle 0.7.1 and latest Gen 1 Ford Sync in a Mustang with the last version. Any idea why this command does not show any playlist? All the other commands work perfectly. Thanks

Regular

All the commands seams to work but "choose playlist". I have latest spotifuggle 0.7.1 and latest Gen 1 Ford Sync in a Mustang with the last version. Any idea why this command does not show any playli...

tuliotoscano

Newbie

1367 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes