Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227619 Views

53 replies

13 likes

  • 227619 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152163 Views

507 replies

108 likes

  • 152163 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106474 Views

19 replies

38 likes

  • 106474 Views
  • 19 replies
  • 38 likes

Help! My activity feed and inbox are blank!

I know people I follow are listening to music publicly, and a friend of mine recently tried several times to send me a song. However the activity feed and my inbox are still both utterly blank. Help! I tried logging out and back in, I tried deleting ...

Casual Listener

I know people I follow are listening to music publicly, and a friend of mine recently tried several times to send me a song. However the activity feed and my inbox are still both utterly blank. Help!...

atom1989

Community Legend

753 Views

7 replies

0 likes

  • 753 Views
  • 7 replies
  • 0 likes

Solved!! Spotify on my iPhone

I upgraded to Premium on my Mac. When i go to load the Spotify app on my iPhone, the Premium options all cost money. Do I need to pay separately to use Premium on both my Mac and my iPhone? Am I doing this correctly? Thanks! Jill

Casual Listener

I upgraded to Premium on my Mac. When i go to load the Spotify app on my iPhone, the Premium options all cost money.  Do I need to pay separately to use Premium on both my Mac and my iPhone? &nb...

Mattosaurus

Community Legend

442 Views

3 replies

0 likes

  • 442 Views
  • 3 replies
  • 0 likes

Offline play won't initiate download of songs

When I slide the button over for offline play, the songs will not download, thus not available for offline play. I am using wifi and I have already downloaded a few songs from a couple weeks ago.Basically, I slide it over on my iPhone for offline pla...

Newbie

When I slide the button over for offline play, the songs will not download, thus not available for offline play. I am using wifi and I have already downloaded a few songs from a couple weeks ago. ...

Ivan92

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Contact with Spotify Customer Service?

I can not seem to find a link in how to contact Spotify.... Can anyone point me in the right direction please Thanks

Casual Listener

I can not seem to find a link in how to contact Spotify.... Can anyone point me in the right direction please  Thanks

Ivan92

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Help Pleeease ... Runkeeper and Spotify

Runkeeper will not allow me to log into Spotify despite using the right username and password???I am following all the correct steps using the right logins but it is just not happening? Am I doing something wrong? PLEASE HELP Thank you so much in adv...

Casual Listener

Runkeeper will not allow me to log into Spotify despite using the right username and password??? I am following all the correct steps using the right logins but it is just not happening?  Am I...

nielstamara

Newbie

938 Views

5 replies

0 likes

  • 938 Views
  • 5 replies
  • 0 likes

Solved!! Block messages on iphone

I blocked a user from sending me messages on the desktop application and this worked but only for the desktop version. I still recieve messages from the person I blocked on iphone and cannot find a way to block them on the app.

Casual Listener

I blocked a user from sending me messages on the desktop application and this worked but only for the desktop version. I still recieve messages from the person I blocked on iphone and canno...

aero678

Casual Listener

930 Views

4 replies

0 likes

  • 930 Views
  • 4 replies
  • 0 likes

Upgraded to premium but still says I'm using free

Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me. I have used Spotify's help Q and A suggestions to...

Casual Listener

Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me...

Jason

Spotify Legend

7451 Views

7 replies

1 likes

  • 7451 Views
  • 7 replies
  • 1 likes

Can't save any music with Premium account

Hi,I have a Premium account and suddenly i can't save any more music even if the WiFi is on and the phone is charging. A few days ago i had no problem saving some music, when i plugged the phone to the charging cable, the saving bar appeared so i cou...

Casual Listener

Hi, I have a Premium account and suddenly i can't save any more music even if the WiFi is on and the phone is charging. A few days ago i had no problem saving some music, when i plugged the phone to...

Reuben_Jones

Casual Listener

6864 Views

7 replies

0 likes

  • 6864 Views
  • 7 replies
  • 0 likes

Tengo Premium, pero en un momento dado Spotify no me deja descargar nada

Hola a todos, tengo Spotify Premium y lo tengo en mi iPhone, lo que pasa es que cuando trata de descargar la música, las diez primeras playlist si funcionan y descargar sin ningún problema. Pero luego llega una playlist que empieza a descargarse pero...

Newbie

Hola a todos, tengo Spotify Premium y lo tengo en mi iPhone, lo que pasa es que cuando trata de descargar la música, las diez primeras playlist si funcionan y descargar sin ningún problema. Pero lueg...

Ivan92

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Some Songs in playlist are not playing

So I have a playlist full of 100 songs however not every song is being playing, I press shuffle and on the list of songs playing only a few songs are listed, not the full 100. Once I get to the last song the playlist restarts. Is there a way to get e...

Regular

So I have a playlist full of 100 songs however not every song is being playing, I press shuffle and on the list of songs playing only a few songs are listed, not the full 100. Once I get to the last ...

TheAspiringNerd

Regular

3165 Views

6 replies

0 likes

  • 3165 Views
  • 6 replies
  • 0 likes

Spotify's Greatest Problem Is This;

How on earth has this simple, yet insanely annoying problem still not been solved yet?!?When Spotify notifies me that an artist has uploaded 'X amount of songs' to their playlist, it is of no use to me or anybody!You follow the notification to the pl...

Music Fan

How on earth has this simple, yet insanely annoying problem still not been solved yet?!? When Spotify notifies me that an artist has uploaded 'X amount of songs' to their playlist, it is of no use...

pedro_9uk

Music Fan

794 Views

2 replies

0 likes

new idea
new idea playlists
New ideas
New Music
New Songs
Notifications
Playlist iOS
Update
  • 794 Views
  • 2 replies
  • 0 likes

Can't play local files that have been uploaded to my ipad

I have done a sync with spotify and my local files are appearing but they are greyed out. How can I play them. I am connected to wifi on ipad and laptop so it looks like they did sync but they are not playable. I created a playlist and dropped them i...

Casual Listener

I have done a sync with spotify and my local files are appearing but they are greyed out.  How can I play them.  I am connected to wifi on ipad and laptop so it looks like they did sync but...

MattSuda

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

can't play local files on ipad

I have done a sync with spotify and my local files are appearing but they are greyed out. How can I play them. I am connected to wifi on ipad and laptop but the songs dont become playable.I created a playlist and dropped them into it from local files...

Casual Listener

I have done a sync with spotify and my local files are appearing but they are greyed out.  How can I play them.  I am connected to wifi on ipad and laptop but the songs dont become playable...

diskoteca80

Newbie

1170 Views

2 replies

0 likes

  • 1170 Views
  • 2 replies
  • 0 likes

Spotify apps force closes everytime I try to log in

I couldn't log into my spotify iOS apps using my facebook account after I update the apps to the lastest version. everytime I click the login button the facebook page opens up then jump back to the spotify apps. The login process lasts for like 3 sec...

Casual Listener

I couldn't log into my spotify iOS apps using my facebook account after I update the apps to the lastest version. everytime I click the login button the facebook page opens up then jump back to the s...

jpmcclain1212

Newbie

563 Views

3 replies

0 likes

  • 563 Views
  • 3 replies
  • 0 likes

Album art for local files is missing on my IOS devices

I have several playlists that are a mix of local files and spotify files. All of these mixed playlists are availab le offline on my iMac and on my iPhone. When I check the "available for offline use" on my iphone things chug for a little while and th...

Casual Listener

I have several playlists that are a mix of local files and spotify files.  All of these mixed playlists are availab le offline on my iMac and on my iPhone.  When I check the "available for ...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

How do you get your songs in alphabetical order on your iphone?

Hi!I've been searching for this topic but couldn't really find one that was specific about the Iphone 6. I've got Spotify Premium and use it on 3 devices: a Samsun 4, an ASUS laptop and an Iphone 6. On the first two devices I managed to get my songs ...

Newbie

Hi! I've been searching for this topic but couldn't really find one that was specific about the Iphone 6. I've got Spotify Premium and use it on 3 devices: a Samsun 4, an ASUS laptop and an Iphone...

Elvis0219

Newbie

9001 Views

2 replies

0 likes

Alphabetical
iOS
iphone
order
  • 9001 Views
  • 2 replies
  • 0 likes

Syncing Local music from my computer to my Ipod

Hello,I am trying to connect my iPod touch 5th generation with spotify, I couldn't get it to connect with spotify so I connected with iTunes. I still want to connect it to spotify so I can get my local files songs on my iPod.can y'all please tell me ...

Newbie

Hello, I am trying to connect my iPod touch 5th generation with spotify, I couldn't get it to connect with spotify so I connected with iTunes. I still want to connect it to spotify so I can get my l...

fatchap95

Newbie

1360 Views

3 replies

0 likes

  • 1360 Views
  • 3 replies
  • 0 likes

Not all functions working over mobile network

Hi all, I work as technical support and one of my users asks me this: he uses Spotify on his iPhone 6 over mobile network but the only working module is Radio. When he wants to listen to a specific song or album it doesn't work. Yet when he connects ...

Casual Listener

Hi all,   I work as technical support and one of my users asks me this: he uses Spotify on his iPhone 6 over mobile network but the only working module is Radio. When he wants t...

OviiiOne

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

I know this is beat to death - but please can we update random/shuffle play

I have been a new user for some months , been reading about improvements in the shuffle, but have not really seen any improvement . About makes me want to stop the premium feed. At least commercials helped me forget what played just an hour earlier. ...

Casual Listener

I have been a new user for some months , been reading about improvements in the shuffle, but have not really seen any improvement . About makes me want to stop the premium feed.  At least commer...

user-removed

Not applicable

431 Views

3 replies

1 likes

  • 431 Views
  • 3 replies
  • 1 likes