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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45942 Views
  • 15 replies
  • 36 likes
  • 45942 Views
  • 15 replies
  • 36 likes

Help transferring Local files

Hi Guys I'm about to leave for my holiday on Friday so any fast responses would be helpful Im new to spotify and seem to be having difficulties get a few of my local files to sync to my songs page.I have ensured that I am connected to the same WI-Fi ...

  • Newbie
  • Hi Guys  I'm about to leave for my holiday on Friday so any fast responses would be helpful  Im new to spotify and seem to be having difficulties get a few of my local files to sync to my...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Won't play

Hello I am a premium member and listen a lot on my I pod. Lately in the off line mode, it will at times in random play mode not play the next song. I hit rewind then forward and the song will play. Also at times spotify will shut down by itself. I ch...

  • Regular
  • Hello I am a premium member and listen a lot on my I pod. Lately in the off line mode, it will at times in random play mode not play the next song. I hit rewind then forward and the song will p...
  • L8on
  • Casual Listener
  • 474 Views
  • 4 replies
  • 0 likes
  • 474 Views
  • 4 replies
  • 0 likes

Certain local files not syncing while others are

I am running on OS X 10.9.5 and iOS 8.3.Desktop Spotify is on version 1.0.7 and iOS Spotify is on version 3.3.0.I am a Premium subscriber.I am not even close to the 3,333 local file sync limit.I have plenty of space on my iPhone.When trying to sync l...

  • Newbie
  • I am running on OS X 10.9.5 and iOS 8.3. Desktop Spotify is on version 1.0.7 and iOS Spotify is on version 3.3.0. I am a Premium subscriber. I am not even close to the 3,333 local file sync limit....
  • L8on
  • Casual Listener
  • 678 Views
  • 1 replies
  • 0 likes
  • apple
    iOS
    local files
    Mac
  • 678 Views
  • 1 replies
  • 0 likes

Local Files Problem - iPhone 6

I have followed multiple youtube tutorials and read various posts on this website but still can not get my local files to sync to my iPhone 6. I am aware that their is no longer a 'devices' tab but, I know my desktop application and mobile applicatio...

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  • Newbie
  • I have followed multiple youtube tutorials and read various posts on this website but still can not get my local files to sync to my iPhone 6. I am aware that their is no longer a 'devices' tab but, ...
  • L8on
  • Casual Listener
  • 882 Views
  • 1 replies
  • 0 likes
  • Local files for Spotify Mobile
  • 882 Views
  • 1 replies
  • 0 likes

iPhone disconnects from WiFi when Spotify app is open

Hi there, every time when I open the spotify app on my iPhone 6 in order to sync offline-playlists, the iphone will disconnect from my Wifi and thus prevent to download offline-playlists. Any suggestions? Thanks in advance!

  • Newbie
  • Hi there,   every time when I open the spotify app on my iPhone 6 in order to sync offline-playlists, the iphone will disconnect from my Wifi and thus prevent to download offline-playlists. ...
  • TEDavis-154
  • Newbie
  • 848 Views
  • 1 replies
  • 2 likes
  • 848 Views
  • 1 replies
  • 2 likes

Login Failed

Just upgraded to spotify premium, happy to have it but I can't login on my Iphone. I can login on my PC web browser and my IOS safari web browser. I don't understand why but I just can't login on my IOS Spotify app, It gives me the message Login fail...

  • Newbie
  • Just upgraded to spotify premium, happy to have it but I can't login on my Iphone.  I can login on my PC web browser and my IOS safari web browser.  I don't understand why but I just can't ...
  • LordRollin
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Synced songs disappear from iPhone

On multiple occasions, I've synced music I own from CD Purchases, ripped to iTunes, to my Spotify account on my iPhone. At the time of sync, things seem fine. I am able to listen to the music from my iPhone. As soon as I disconnect from the PC, all t...

  • Newbie
  • On multiple occasions, I've synced music I own from CD Purchases, ripped to iTunes, to my Spotify account on my iPhone.  At the time of sync, things seem fine.  I am able to listen to the m...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Duplicate music in my phone

When I create a playlist with music from "my music"(wich are already in my phone's memory, as in "avaliable offline"), does it save thoses songs again in my phone, like, do i have the song two times?

  • Newbie
  • When I create a playlist with music from "my music"(wich are already in my phone's memory, as in "avaliable offline"), does it save thoses songs again in my phone, like, do i have the song two times?
  • MattSuda
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Background App Refresh?

I'm not even sure this is a background app refresh issue but here it is. I have the latest version of spotify (3.4.0) running on the latest iOS version on an iPhone 5S. This has been an issue for quite a while now. If I stop using the app for a while...

  • Newbie
  • I'm not even sure this is a background app refresh issue but here it is. I have the latest version of spotify (3.4.0) running on the latest iOS version on an iPhone 5S. This has been an issue for qui...
  • MattSuda
  • Spotify Star
  • 1259 Views
  • 1 replies
  • 0 likes
  • 1259 Views
  • 1 replies
  • 0 likes

2 month free trial cancelation

I have almost used up the 2 months free trial and i would like to cancel it before i get charged for it, can anyone help me please?

  • Casual Listener
  • I have almost used up the 2 months free trial and i would like to cancel it before i get charged for it, can anyone help me please?
  • LordRollin
  • Community Legend
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Spotify Running Issue

I've had Spotify premium for about a year now on my iPod Touch. I've heard about the Spotify Running app, and have had different updates come up for it. But the feature hasn't been implemented to the app on my iPod yet. I'm curious if maybe it is bec...

  • Casual Listener
  • I've had Spotify premium for about a year now on my iPod Touch. I've heard about the Spotify Running app, and have had different updates come up for it. But the feature hasn't been implemented to the...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Playlist

Como reproducir toda playlist desde tv sin aprepatar un play cada una

  • Newbie
  • Como reproducir toda playlist desde tv sin aprepatar un play cada una
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Solved!! Sort function for Iphone??

I was so glad today when I received the latest update containing the function to sort playlists only to find out it only applied to Ipad. Why is it so hard to get this function for Iphone? Has anybody heard of when the sorting function will be releas...

  • Newbie
  • I was so glad today when I received the latest update containing the function to sort playlists only to find out it only applied to Ipad.   Why is it so hard to get this function for Iphone?...
  • Aerdon
  • Casual Listener
  • 1339 Views
  • 9 replies
  • 5 likes
  • 1339 Views
  • 9 replies
  • 5 likes

Songs take too long to load

i changed from an iPhone 6s back to iPhone 4s and now the songs are taking forever to show up. I can see all my playlists fine but when I click onto them it loads for at least 15 min or freezes eventually. Please help.

  • Newbie
  • i changed from an iPhone 6s back to iPhone 4s and now the songs are taking forever to show up. I can see all my playlists fine but when I click onto them it loads for at least 15 min or freezes event...
  • 571 Views
  • 0 replies
  • 0 likes
  • 571 Views
  • 0 replies
  • 0 likes

Solved!! no album art in off-line mode with spotify app version 1.0.0.3251

I just upgraded my iphone spotify app to version 1.0.0.3251. With this version album art is not shown when listening in off-line mode. Extremely dissappointing, hoping this is just a bug and will be corrected soon. If not, how can i go back the the p...

  • Gig Goer
  • I just upgraded my iphone spotify app to version 1.0.0.3251.  With this version album art is not shown when listening in off-line mode.  Extremely dissappointing, hoping this is just a bug ...
  • Krampeju
  • Newbie
  • 18032 Views
  • 122 replies
  • 7 likes
  • 18032 Views
  • 122 replies
  • 7 likes

CarPlay and Calls

If i get a call on my iPhone 6 via CarPlay on my Pioneer SPH DA 120 Spotify mutes the music and the ringtone is ringing. When i pick up the call and want to talk spotify starts to play. This Bug is since the last spotify update.Another Bug since ever...

  • Casual Listener
  • If i get a call on my iPhone 6 via CarPlay on my Pioneer SPH DA 120 Spotify mutes the music and the ringtone is ringing. When i pick up the call and want to talk spotify starts to play. This Bug is s...
  • Dee_Dee
  • Regular
  • 1740 Views
  • 6 replies
  • 3 likes
  • 1740 Views
  • 6 replies
  • 3 likes

30 Day Free Trial

Is there a way that i can cancel the 30 day free trial, I cant see an option to cancel it

  • Newbie
  • Is there a way that i can cancel the 30 day free trial, I cant see an option to cancel it
  • MattSuda
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Battery and Time Status Bar - Please reinstate

HiCan you please return the Battery and Time status bar to visible status, it is unnecessary for these to be blocked. I am now unable to keep track of time whilst Spotify is in Now Playing mode. Thanks

  • Gig Goer
  • Hi Can you please return the Battery and Time status bar to visible status, it is unnecessary for these to be blocked.   I am now unable to keep track of time whilst Spotify is in Now Playi...
  • MattSuda
  • Spotify Star
  • 487 Views
  • 1 replies
  • 2 likes
  • 487 Views
  • 1 replies
  • 2 likes

Solved!! Sort titles by the newest iPhone

I want the newest songs at first in my playlists. Is that possible on the iPhone ?I just know that this works on a iPad

  • Newbie
  • I want the newest songs at first in my playlists. Is that possible on the iPhone ? I just know that this works on a iPad
  • MattSuda
  • Spotify Star
  • 673 Views
  • 3 replies
  • 0 likes
  • 673 Views
  • 3 replies
  • 0 likes