Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44413 Views
  • 15 replies
  • 36 likes
  • 44413 Views
  • 15 replies
  • 36 likes

Solved!! track timer on iPhone app not staying visible during song playback

I rely on the track timer during song playback, up until today it worked just fine, however now it shows up only when the song starts, then disappears and will reappear for about 2 seconds if I tap the area on the phone where the timer is displayed. ...

  • Casual Listener
  • I rely on the track timer during song playback, up until today it worked just fine, however now it shows up only when the song starts, then disappears and will reappear for about 2 seconds if I tap t...
  • nunnnun
  • Community Legend
  • 1091 Views
  • 4 replies
  • 2 likes
  • 1091 Views
  • 4 replies
  • 2 likes

iPhone: Spotify app playlist doesn't load all songs

Hi Guys, I created a playlist on my computer with at least 50+ songs on it.However, on my iPhone, despite recognising the playlist correctly, it won't recognise all songs!? It only shows 19 songs and then that's it. Does anyone have an idea what's ha...

  • Gig Goer
  • Hi Guys,   I created a playlist on my computer with at least 50+ songs on it. However, on my iPhone, despite recognising the playlist correctly, it won't recognise all songs!? It only shows 1...
  • swisscub
  • Gig Goer
  • 1300 Views
  • 3 replies
  • 0 likes
  • 1300 Views
  • 3 replies
  • 0 likes

Solved!! Spotify CONNECT not working with version 3.3.0

Since I upgraded the Spotify app to version 3.3.0.1640 on my iPad, it cannot establish a connection to my client radio (via CONNECT). The client appears in the list of devices. When I choose it, not much is happening (very short animation of the symb...

  • Visitor
  • Since I upgraded the Spotify app to version 3.3.0.1640 on my iPad, it cannot establish a connection to my client radio (via CONNECT).   The client appears in the list of devices. When I choose...
  • user-removed
  • Not applicable
  • 986 Views
  • 7 replies
  • 0 likes
  • 986 Views
  • 7 replies
  • 0 likes

Some playlists created while on computer are not showing up on iPhone

Hi all, I'm sure this come up before, but I don't wanna search through thousands of feeds. Anyway... I've been a premium member for about 3 years now and I've never had this issue before. I've created some new playlists while using my account on my c...

  • Casual Listener
  • Hi all,   I'm sure this come up before, but I don't wanna search through thousands of feeds. Anyway...   I've been a premium member for about 3 years now and I've never had this issue b...
  • billyblew
  • Casual Listener
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Starred list won't stay Synced.

Here's the problem. My starred list will sync for offline use while I'm at home connected to wifi. However, once I leave my house I lose about 1/2 of my starred list for offline use. All other playlist stayed synced for office use. No idea how to fix...

  • Newbie
  • Here's the problem.  My starred list will sync for offline use while I'm at home connected to wifi.  However, once I leave my house I lose about 1/2 of my starred list for offline use. &nbs...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

How can a switch off shuffle?

On both my ipad2 & iphone6 I cant seem to switch off shuffle. This problem appears to have only recently occurred. Pressing the green shuffle button repeatedly has the same effect in that it changes the track but thereafter it goes back into shuffle ...

  • Casual Listener
  • On both my ipad2 & iphone6 I cant seem to switch off shuffle. This problem appears to have only recently occurred.   Pressing the green shuffle button repeatedly has the same effect in tha...
  • tyson1
  • Casual Listener
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Running feature doesn't show up for student account

Help! I have a Spotify student account, which is supposedly a "premium" account, but it doesn't show the running feature on my iPhone 6 Plus. However, when I log in with a newly created free account, I have the running feature. What gives Spotify!???

  • Music Fan
  • Help! I have a Spotify student account, which is supposedly a "premium" account, but it doesn't show the running feature on my iPhone 6 Plus. However, when I log in with a newly created free account,...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Spotify and in car connectivity

It's been posted before many times! Recently and long ago but in going to bring this up again. Over the years and different iPhones I've had spotify has been an issue when listening in car over Bluetooth or cable. I've had 3 different bmws with 3 dif...

  • Casual Listener
  • It's been posted before many times! Recently and long ago but in going to bring this up again. Over the years and different iPhones I've had spotify has been an issue when listening in car over B...
  • Invis_inc
  • Casual Listener
  • 790 Views
  • 2 replies
  • 1 likes
  • 790 Views
  • 2 replies
  • 1 likes

Upgraded via iTunes - not working

Hello All, I downloaded the app, loved it, then immediately ugraded to Premium via iTunes - 1 month free trial £12.99 I received an email confirmation but now the adverts have reappeared. I originally signed in voa Facebook so am worried I may have d...

  • Visitor
  • Hello All,   I downloaded the app, loved it, then immediately ugraded to Premium via iTunes - 1 month free trial £12.99   I received an email confirmation but now the adverts have reapp...
  • MichaelW
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Your Music list suddenly disappeared

I'm running Spotify on an iPhone6 with iOS8.1. My Your Music list was available and working fine last night. This morning it is gone. I restarted the app, and even the phone, and left the app open for about 20 minutes with no results. How can I force...

  • Music Fan
  • I'm running Spotify on an iPhone6 with iOS8.1. My Your Music list was available and working fine last night. This morning it is gone. I restarted the app, and even the phone, and left the app open fo...
  • user-removed
  • Not applicable
  • 532 Views
  • 4 replies
  • 0 likes
  • 532 Views
  • 4 replies
  • 0 likes

Login problems - iPhone App

Hi there, I get the message "login failed you've already created an account with this email address" but I'm not trying to create an account, I'm trying to log in. What's the problem? I can log in to the spot icy website no prob. Thanks!

  • Casual Listener
  • Hi there, I get the message "login failed you've already created an account with this email address" but I'm not trying to create an account, I'm trying to log in. What's the problem? I can log in to...
  • RipleySigourney
  • Casual Listener
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Music stops when changing app in car (carplay mode)

Hi, spotify now supports car play. Thats fine and disturbing at the same time. Whenever I connect my Iphone to my BMW, the App changes to carplay mode. When I am listening to music but want to check another app quickly, Spotify stops playing the musi...

  • Newbie
  • Hi, spotify now supports car play. Thats fine and disturbing at the same time. Whenever I connect my Iphone to my BMW, the App changes to carplay mode. When I am listening to music but want to ch...
  • lawrencek
  • Spotify Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Offline listening

I have an iPad 2 and subscribe to Spotify Premium.How can I listen offline to my music?Currently the only advantage of Premium is No ads !

  • Newbie
  • I have an iPad 2 and subscribe to Spotify Premium. How can I listen offline to my music? Currently the only advantage of Premium is No ads !
  • Taylor
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Offline mode not working on iPhone 6Plus

I have a premium account and enabled most of my playlists in offline mode. However, on my phone the little down-arrow-circle thing is grey instead of green, even though the "Available Offline" button is enabled. I know there's enough space (it's a br...

  • Newbie
  • I have a premium account and enabled most of my playlists in offline mode. However, on my phone the little down-arrow-circle thing is grey instead of green, even though the "Available Offline" button...
  • finnaqua
  • Roadie
  • 658 Views
  • 5 replies
  • 1 likes
  • 658 Views
  • 5 replies
  • 1 likes

Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before p

Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before putting the code I went to the website and saw spotify had 3 months for 10.00 so I used the gift card and it worked but it's been a month now and it's ...

  • Newbie
  • Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before putting the code I went to the website and saw spotify had 3 months for 10.00 so I used the gift car...
  • user-removed
  • Not applicable
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Spotify not working when using iPad app

My beloved Spotify on my iPad is acting very strangely ... It won't play a song unless I click on the title then keep my finger on the title all the way through the song ... I'm also unable to save albums ... When I try there is no response. Help ple...

  • Casual Listener
  • My beloved Spotify on my iPad is acting very strangely ... It won't play a song unless I click on the title then keep my finger on the title all the way through the song ... I'm also unable to save a...
  • user-removed
  • Not applicable
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Can't login

Have been a Spotify user for awhile. Not a Facebook guy. When I got a new phone I had to login once again. It wouldn't accept my login and password combo. I used to forgot password and received an email to correct the problem and made the change... S...

  • Newbie
  • Have been a Spotify user for awhile. Not a Facebook guy. When I got a new phone I had to login once again. It wouldn't accept my login and password combo. I used to forgot password and received an em...
  • jonat
  • Newbie
  • 344 Views
  • 4 replies
  • 0 likes
  • 344 Views
  • 4 replies
  • 0 likes

Ipod Touch Car

Hi, I have a ipod touch 4 th gen, i want to use the apotify app like a default itunes player in the car. The default one automatically opens and can be controlled when i use with the usb pairing on the pioneer headunit. I want to set up the spotify, ...

  • Newbie
  • Hi,   I have a ipod touch 4 th gen, i want to use the apotify app like a default itunes player in the car. The default one automatically opens and can be controlled when i use with the usb pai...
  • 375 Views
  • 0 replies
  • 2 likes
  • 375 Views
  • 0 replies
  • 2 likes