Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143414 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi, does the Spotify client in Yamaha receivers come with equalizer? If so, can I set the EQ from an iPhone through Spotufy connect?ThanksMArtin
Hi, does the Spotify client in Yamaha receivers come with equalizer? If so, can I set the EQ from an iPhone through Spotufy connect? Thanks MArtin
825 Views
0 replies
0 likes
Hi set up new account this morning and logged in. Working fine logged out to try on my iPod( I got in NZ) and got message - cannot use abroad so uninstalled and went back to iPhone but now same message. Followed troubleshooting uninstalled etc and st...
Hi set up new account this morning and logged in. Working fine logged out to try on my iPod( I got in NZ) and got message - cannot use abroad so uninstalled and went back to iPhone but now same messa...
253 Views
0 replies
0 likes
I see gray spaces instead of my songs after making some changes on an Android and in my iPhone, list have been ruined
I see gray spaces instead of my songs after making some changes on an Android and in my iPhone, list have been ruined
Roadie
1148 Views
10 replies
0 likes
Hello there, I have Spotify Premium but I didn't know that I should connect my Iphone on Spotify every month. Now my list of all artists is erased as it was not saved. What should I do to get it back? Thank you so much for your help...
Hello there, I have Spotify Premium but I didn't know that I should connect my Iphone on Spotify every month. Now my list of all artists is erased as it was not saved. What should I do to ge...
363 Views
0 replies
0 likes
I arranged for free trial period on account, then decided to upgrade whilst on it. The first time it kicked me out of premium, I paid twice (via phone bill & apple a/c) by accident to resolve. When I cancelled the apple, back to free I went. Tried lo...
I arranged for free trial period on account, then decided to upgrade whilst on it. The first time it kicked me out of premium, I paid twice (via phone bill & apple a/c) by accident to resolve. Wh...
232 Views
0 replies
0 likes
Hi there:I have a problem that may seem trivial at first but after some thought seems decidedly more problematic. It concerns the ordering of the albums in the iOS app. Until a few days ago, albums were listed in alphabetical order by band name. This...
Hi there: I have a problem that may seem trivial at first but after some thought seems decidedly more problematic. It concerns the ordering of the albums in the iOS app. Until a few days ago, albums...
Newbie
676 Views
4 replies
3 likes
Every time I try to save an album to my music.. It saves for that session while I'm in the app.. But then when I come back later.. The songs aren't in My Music library. I pay for premium!
Every time I try to save an album to my music.. It saves for that session while I'm in the app.. But then when I come back later.. The songs aren't in My Music library. I pay for premium!
486 Views
0 replies
0 likes
Hello, I spent a very long time added a lot of music to My Music. A lot of Artists were searched and a specifi set of alubums was chosen to save. I was loving all of this music on my iPhone, but then suddenly all my music has gone! When I navigate to...
Hello, I spent a very long time added a lot of music to My Music. A lot of Artists were searched and a specifi set of alubums was chosen to save. I was loving all of this ...
Newbie
4506 Views
7 replies
0 likes
I've just sighted up for a premium account and have been enjoying spotify all day. Then tonight I updated the spotify app on my iPad mini and now it crashes shortly after opening, every time. Anyone else having this problem?,
I've just sighted up for a premium account and have been enjoying spotify all day. Then tonight I updated the spotify app on my iPad mini and now it crashes shortly after opening, every time. Anyone ...
Spotify Legend
1186 Views
2 replies
1 likes
Hi all, I've just created a new playlist on my iMac that contains several local files. I want to be able to transfer these local files to my phone for offline listening. However my iPhone will not show up under devices, I have tried several methods s...
Hi all, I've just created a new playlist on my iMac that contains several local files. I want to be able to transfer these local files to my phone for offline listening. However my iPhone wi...
313 Views
0 replies
0 likes
I have found similar topics on the community board, but none are quite the same as mine.I have Spotify Premium and should be able to play any song I want. However, I just started having this problem where I click on a song in my main "Songs" playlist...
I have found similar topics on the community board, but none are quite the same as mine. I have Spotify Premium and should be able to play any song I want. However, I just started having this prob...
Not applicable
1121 Views
3 replies
1 likes
iPhone 5S / iOS 8.4 last.fm credentials entered correctly (if i enter a wrong password i get an error message so the authentification seems to work) Nothing i listen to shows up in my last.fm. It works fine when i use the desktop app. It has been lik...
iPhone 5S / iOS 8.4 last.fm credentials entered correctly (if i enter a wrong password i get an error message so the authentification seems to work) Nothing i listen to shows up in ...
594 Views
0 replies
0 likes
On my Ipad the music timer plays throughout the time the song is being played, so I can see how much time is left of the song. On the iphone it does not do that, Why? In my line of work it is helpful to see the amount of time left per song.
On my Ipad the music timer plays throughout the time the song is being played, so I can see how much time is left of the song. On the iphone it does not do that, Why? In my line of work i...
340 Views
0 replies
0 likes
I would like my account permanently deleted asap; as i no longer need the service
I would like my account permanently deleted asap; as i no longer need the service
Community Legend
435 Views
1 replies
0 likes
Hi all, I have a problem with ipod nano 6th generation: I connect it and sync with spotify, but spotify sync only mi local file and not other playlist (I try with playlist in offline/online mode). I reset my ipod, update firmware...but nothing happen...
Hi all, I have a problem with ipod nano 6th generation: I connect it and sync with spotify, but spotify sync only mi local file and not other playlist (I try with playlist in offline/online ...
Community Legend
2163 Views
1 replies
0 likes
I recently upgraded to spotify premium on my android phone having previously used my GF's account. I have logged out of her account on my IPad.I then reinstalled and tried to login with my own new account. However I continue to get the following mess...
I recently upgraded to spotify premium on my android phone having previously used my GF's account. I have logged out of her account on my IPad. I then reinstalled and tried to login with my own ne...
307 Views
0 replies
0 likes
When I press play on a song it looks as though it's about to play (shows the pause button) but there's no sound and the time of the song does not change. I have tried deleting the app and re installing but that doesn't help. I'm signed up for premium...
When I press play on a song it looks as though it's about to play (shows the pause button) but there's no sound and the time of the song does not change. I have tried deleting the app and re installi...
262 Views
0 replies
0 likes
The yellow green (lime) color will be missed. I dont like the new one. Do you?
The yellow green (lime) color will be missed. I dont like the new one. Do you?
Newbie
430 Views
2 replies
0 likes
HELP!!! Was using spotify on my iphone today and all of a sudden all of my songs have disappeared. I have nothing under songs, artists or albums but my playlists are still there and play? Where has everything gone and can I get it back? Thanks
HELP!!! Was using spotify on my iphone today and all of a sudden all of my songs have disappeared. I have nothing under songs, artists or albums but my playlists are still there and play? &nbs...
489 Views
0 replies
0 likes
i subscribe to globe's spotify premium 30 promo . and it didn't send the sms for the activation. plsss help asap it just my load worth 30 pesos
i subscribe to globe's spotify premium 30 promo . and it didn't send the sms for the activation. plsss help asap it just my load worth 30 pesos
Casual Listener
231 Views
1 replies
0 likes
