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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Sporedd66

Newbie

143864 Views

504 replies

108 likes

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  • 504 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

100359 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Playback pauses when Spotify regains network connectivity

The past couple days, the iOS client (3.5.0.1069) has been pausing playback whenever I'm in the NYC subway and my phone regains mobile connectivity. It actually changes music playback state to paused (I can click play on the lockscreen to restart mus...

Casual Listener

The past couple days, the iOS client (3.5.0.1069) has been pausing playback whenever I'm in the NYC subway and my phone regains mobile connectivity. It actually changes music playback state to paused...

erkki

Casual Listener

342 Views

1 replies

0 likes

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Premium spotify?

Ever since I downloaded spotify on my tablet awhile back ive always had free premium on all tablets but never on my phone and on my PlayStation Im able to choose any song Id like but have to listen to ads. Why is that?

Casual Listener

Ever since I downloaded spotify on my tablet awhile back ive always had free premium on all tablets but never on my phone and on my PlayStation Im able to choose any song Id like but have to listen t...

Jonnytalavera

Casual Listener

573 Views

2 replies

0 likes

Just curious
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Next song does not play when iPad in sleep/locked mode

I've noticed that sometimes Spotify stops playing. I play music from my iPad, via AirPlay to my Apple TV (gen 1). To be more precise, the song keeps playing when the iPad screen goes black (I've got a 2 minute lock/sleep screen setting). But when the...

Newbie

I've noticed that sometimes Spotify stops playing. I play music from my iPad, via AirPlay to my Apple TV (gen 1). To be more precise, the song keeps playing when the iPad screen goes black (I've got ...

680 Views

0 replies

1 likes

  • 680 Views
  • 0 replies
  • 1 likes

Problem exporting BBC Playlist to spotify

Hi, I'm having trouble exporting my BBC Playlist to my spotify account. Can anyone help please?Thanks, Ben

Casual Listener

Hi, I'm having trouble exporting my BBC Playlist to my spotify account. Can anyone help please? Thanks, Ben

MandiK

Casual Listener

1794 Views

6 replies

0 likes

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  • 6 replies
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How to keep my place in a list when on shuffle? [iOS]

I don't really know a way to succintly state my question so I may ramble a bit. Basically, I have a 400+ song, 24+ hour playlist I made for a week-long roadtrip, thinking that since we had less than 24 hours of driving to do we wouldn't hear any song...

Casual Listener

I don't really know a way to succintly state my question so I may ramble a bit.   Basically, I have a 400+ song, 24+ hour playlist I made for a week-long roadtrip, thinking that since we had l...

mapuya19

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
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Spotify stops and will only play if I use earphones

Recently my spotify has stopped playing once I exit the app and I can't browse other apps while I'm listening to Spitify. When I enter the app, the music starts playing again, but only if I have earphones/ headphones in. Otherwise it's just silent, b...

Newbie

Recently my spotify has stopped playing once I exit the app and I can't browse other apps while I'm listening to Spitify. When I enter the app, the music starts playing again, but only if I have earp...

Mattosaurus

Community Legend

1833 Views

1 replies

0 likes

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  • 1 replies
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Locked Out

Set up spotify in foreign country. Now I'm locked out since the 14 day trial period is over. Any suggestions?

Newbie

Set up spotify in foreign country. Now I'm locked out since the 14 day trial period is over. Any suggestions?

JoeThomas

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
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Having a glitch?

While trying to listen to music, I have a gray 1inch thick line going across my screen, it's somewhere between the A-titled songs and B-titled songs. I can handle that though. But on top of that, when I click to play a song, it highlights the song I ...

Casual Listener

While trying to listen to music, I have a gray 1inch thick line going across my screen, it's somewhere between the A-titled songs and B-titled songs. I can handle that though. But on top of that, whe...

Ethan7526

Newbie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Different Prices?

Spotify advertises that premium costs 9.99 yet charges my itunes acount $12.00. Is this due to taxes, and if not why am I paying more?

Casual Listener

Spotify advertises that premium costs 9.99 yet charges my itunes acount $12.00. Is this due to taxes, and if not why am I paying more? 

Mattosaurus

Community Legend

327 Views

1 replies

0 likes

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  • 1 replies
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Background usage

Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only plays while the app is open and selected. Why did this...

Newbie

Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only pla...

385 Views

0 replies

0 likes

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What's going on!?!

Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm getting 5 seconds into a song and it skips to half way...

Newbie

Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm get...

OviiiOne

Community Legend

377 Views

1 replies

0 likes

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Personal songs

When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?

Casual Listener

When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?

OviiiOne

Community Legend

357 Views

2 replies

0 likes

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  • 2 replies
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Music won't play

I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fine so I'm confused?

Newbie

I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fi...

philtymps

Casual Listener

6256 Views

11 replies

2 likes

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  • 11 replies
  • 2 likes

iOS download issues again again

It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I have 10gb of music, uninstalling the app is way wa...

Casual Listener

It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I...

HoiBee

Roadie

659 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

How to change Facebook accounts

Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook account, any help please?

Casual Listener

Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook ...

HoiBee

Roadie

954 Views

2 replies

0 likes

change Facebook
Facebook
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Too many problems to list in one thread title

Nice one on the update looking prettier I guess but: It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue going earlier)Constant freezingLike, if I have my phone on hold ...

Roadie

Nice one on the update looking prettier I guess but:   It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue goi...

HoiBee

Roadie

1070 Views

3 replies

0 likes

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  • 3 replies
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Premium won't connect to spotify on my phone

I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app -- and help would be much appreiated!!

Newbie

I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app ...

HoiBee

Roadie

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
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Saving albums to My Music not syncing across devices

Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist listing and find who you're looking for as they are in ...

Newbie

Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist...

914 Views

0 replies

4 likes

  • 914 Views
  • 0 replies
  • 4 likes

Spotify on both android and apple devices

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my ipod on rare occasions and use my android phone pr...

Newbie

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my...

Fishtaco

Community Legend

4735 Views

1 replies

0 likes

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  • 1 replies
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Premium

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

Newbie

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

210 Views

0 replies

0 likes

  • 210 Views
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