Spotify app won't load

[Sabraharris1991]

I have an iPhone 4 and my spotify app will not load/open. It just has a white screen and after some time it force closes.

It worked just fine less than a week ago. I have reinstalled it and rebooted my phone but it still will not work. What do I need to do?

[Liam]

Please could you try a factory reset? Before that, try using a different internet connection.

Liam

[Sabraharris1991]

I'm not super tech savvy. How do I do a factory reset?

[Peter__]

Before doing that, try the work around steps in this bug post and see if they can get you up and running 😉 

Peter

[Sabraharris1991]

Thank you, but that didn't work 😞

[Peter__ · Accepted solution]

When you say rebooted did you do a full power off by pressing and holding the front and lock buttons together until the apple logo appears on the screen? 

Peter

[Sabraharris1991]

No I just turned it off and back on. I didn't hold the front button

[Peter__ · Accepted solution]

I'd give that a go and see if it makes any difference!

Peter

[Sabraharris1991]

That worked. Thank you!