Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143827 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
some of the songs i have on my laptop that i added to a playlist my phone wont sync with or pick up
some of the songs i have on my laptop that i added to a playlist my phone wont sync with or pick up
Community Legend
384 Views
1 replies
0 likes
Sooooooo.... Just started up a premium account with spotify becuase I like having on demand music. One of my jams is 'Llove' by 'Kaskade'. Went to play it for a friend the other day and it was.... magically, not in my playlist any more. Hmmmm, I figu...
Sooooooo.... Just started up a premium account with spotify becuase I like having on demand music. One of my jams is 'Llove' by 'Kaskade'. Went to play it for a friend the other day and i...
Community Legend
452 Views
1 replies
0 likes
I have 0.7.1.23 and when playing a song it will show related songs below, and alow a "fast preview" of those songs too, my girlfriend has 0.7.2.26 and it seems gone there. This is a fantastic feature I use all the time, but I fin no reference at all ...
I have 0.7.1.23 and when playing a song it will show related songs below, and alow a "fast preview" of those songs too, my girlfriend has 0.7.2.26 and it seems gone there. This is a fantastic feature...
Community Legend
643 Views
1 replies
0 likes
Just recently, I've noticed that some of my songs that I had imported into the "Local Playlist" on my laptop won't play on my iPod touch 4th gen. The songs work when I play them from the laptop but not on the iPod. I go to play the songs and it comes...
Just recently, I've noticed that some of my songs that I had imported into the "Local Playlist" on my laptop won't play on my iPod touch 4th gen. The songs work when I play them from the laptop but n...
Roadie
2542 Views
8 replies
0 likes
I've paired for it and it has processed. I spent yesterday messing with it and writing a support form. I have logged in and out and given it 24 hours it still won't work. Seeing as my account has already been charged and I am unable up use this I am ...
I've paired for it and it has processed. I spent yesterday messing with it and writing a support form. I have logged in and out and given it 24 hours it still won't work. Seeing as my account has alr...
Community Legend
1048 Views
6 replies
0 likes
hey, Im new to spotify and i upgraded to premium account. i was wondering is there any way to get my iphone 5 to sync via usb?? because it takes hours to sync playlists via wifi and if i cant find a faster way there is no point in having a premium ac...
hey, Im new to spotify and i upgraded to premium account. i was wondering is there any way to get my iphone 5 to sync via usb?? because it takes hours to sync playlists via wifi and if i cant f...
Community Legend
3209 Views
5 replies
0 likes
If I enter the new credit card info will I get all my playlists back ? I would be so annoyed to have to redo them!Thanks
If I enter the new credit card info will I get all my playlists back ? I would be so annoyed to have to redo them! Thanks
Community Legend
1052 Views
1 replies
0 likes
My spotify is not snorkling on my Ipad2 anymore. Hos do i fiixit???? Presse help... I ned it back. I have spotify premium.
My spotify is not snorkling on my Ipad2 anymore. Hos do i fiixit???? Presse help... I ned it back. I have spotify premium.
Casual Listener
688 Views
4 replies
0 likes
When I open spotify on my IPAD 2 it is now empty and i Can´t press any buttons. I´ve tried to reinstall the app. It happened suddenly some weeks ago and i´ve tried hard since to connect.
When I open spotify on my IPAD 2 it is now empty and i Can´t press any buttons. I´ve tried to reinstall the app. It happened suddenly some weeks ago and i´ve tried hard since to connect. ...
Community Legend
483 Views
1 replies
0 likes
I would like to know to pass the songs for the ipod I have to buy the premium version? thank u
I would like to know to pass the songs for the ipod I have to buy the premium version? thank u
Regular
743 Views
2 replies
0 likes
I got about 10 ofline list and the all work in both of/online mode but ONE. All song are there in online but when i put my iphone in ofline mode all songs disepeare and instead of the songs there is a arrow cirkling around and it dont stop. I have tr...
I got about 10 ofline list and the all work in both of/online mode but ONE. All song are there in online but when i put my iphone in ofline mode all songs disepeare and instead of the songs th...
Regular
1707 Views
6 replies
0 likes
I have a premium account on pc but spotify on ipad will not let me listen music!! It says i need premium!!
I have a premium account on pc but spotify on ipad will not let me listen music!! It says i need premium!!
Casual Listener
5521 Views
14 replies
0 likes
Hi, I am unable to login to spotify on my i phone anymore. I deleted the app. Re-installed, changed facebook password, changed it back. Stuck!!! please help! Tnx
Hi, I am unable to login to spotify on my i phone anymore. I deleted the app. Re-installed, changed facebook password, changed it back. Stuck!!! please help! Tnx
Community Legend
385 Views
1 replies
0 likes
Hi, my premium spotify on my iPhone has stopped working. Can anyone help? I've lost all my playlists!
Hi, my premium spotify on my iPhone has stopped working. Can anyone help? I've lost all my playlists!
Community Legend
521 Views
2 replies
0 likes
I just paid for a premium account but its still only letting me skip 5 songs and I can't select albums and play songs bc it's saying I'm not a premium user but I am
I just paid for a premium account but its still only letting me skip 5 songs and I can't select albums and play songs bc it's saying I'm not a premium user but I am
Community Legend
411 Views
1 replies
0 likes
I have the 48 hour trial for spotify. One day a friend said that if you set your system date a few years back your spotify trial would last longer. So I tried. It didn't work so i did set it back. Now it says 10000 days left.(see the attachment.) So ...
I have the 48 hour trial for spotify. One day a friend said that if you set your system date a few years back your spotify trial would last longer. So I tried. It didn't work so i did set it back. No...
Community Legend
1332 Views
1 replies
0 likes
It worked great the first week. Now at least half the tme no sound comes out. It shows its playing but no sound. If I turn my phone off and then back on and most of the time it starts working, not always. Took the app off my phone and reinstalled and...
It worked great the first week. Now at least half the tme no sound comes out. It shows its playing but no sound. If I turn my phone off and then back on and most of the time it starts wor...
Regular
933 Views
4 replies
0 likes
Hi, I'm using bluetooth to connect my smartphone (iphone 5, ios6) with spotify to my car audio system. Everytime i get a call while i was listening to music, the bluetooth connection crashes a few seconds after i hung up. To fix the problem, i have t...
Hi, I'm using bluetooth to connect my smartphone (iphone 5, ios6) with spotify to my car audio system. Everytime i get a call while i was listening to music, the bluetooth connection crash...
Casual Listener
1399 Views
3 replies
0 likes
I'm living in The Netherlands, and I'm going to Greece tonight. I've made 4 playlist playable offline, and I'm going to put Spotify on Offline Mode the moment I'm at the airport, and my cellular data and data roaming aswell. So I'm going to shut the ...
I'm living in The Netherlands, and I'm going to Greece tonight. I've made 4 playlist playable offline, and I'm going to put Spotify on Offline Mode the moment I'm at the airport, and my cellular data...
Casual Listener
1077 Views
2 replies
0 likes
Every time I try to sync to my iPod classic from my computer (wifi) I'm told I need to restore my iPod. I am a Premium customer. What up with that?
Every time I try to sync to my iPod classic from my computer (wifi) I'm told I need to restore my iPod. I am a Premium customer. What up with that?
Community Legend
981 Views
6 replies
0 likes
