Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

140572 Views

503 replies

108 likes

  • 140572 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98414 Views

19 replies

38 likes

  • 98414 Views
  • 19 replies
  • 38 likes

Solved!! Major Issue with IOS

IOS version 6.1.3 Carrier Verizon 1st I think this is a ridiculous way of asking for help. But your app does not work anymore on my iphone. A few days ago it worked fine then i downloaded the update and since then I click on the app it opens to a whi...

Casual Listener

IOS version 6.1.3  Carrier Verizon   1st I think this is a ridiculous way of asking for help.  But your app does not work anymore on my iphone.  A few days ago it worked fine ...

vjmitche

Casual Listener

856 Views

4 replies

0 likes

  • 856 Views
  • 4 replies
  • 0 likes

ipod can't connect to spotify

When i connect my ipod to my computer, spotify doesn't find my ipod. what should i do to sync my music to my ipod?

Casual Listener

When i connect my ipod to my computer, spotify doesn't find my ipod. what should i do to sync my music to my ipod?

Joe

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

IPOD CON SPOTIFY PREMIUM NO REPRODUCE MIS DESTACADAS EN MI AUTO AUDI A1.

Tengo Spotify Premium, la app en el Ipod y pude reproducir mis Destacadas, lo conecto al audio de mi Audi A1, lo reconoce y empieza a reproducir una de las canciones, PERO despues de unos cuantos minutos, se apaga el audio del Audi. Lo intenté varias...

Newbie

Tengo Spotify Premium, la app en el Ipod y pude reproducir mis Destacadas, lo conecto al audio de mi Audi A1, lo reconoce y empieza a reproducir una de las canciones, PERO despues de unos cuantos min...

634 Views

0 replies

0 likes

  • 634 Views
  • 0 replies
  • 0 likes

Help! I can't download spotify to my iPad mini.

I had an iPhone and had spotify downloaded there. My iPhone got wet and died! I am subscribed to spotify premium , and I want to download it my mini now. It won't let me !! I when I go to the spotify app through Facebook it it says the address is inv...

Casual Listener

I had an iPhone and had spotify downloaded there. My iPhone got wet and died! I am subscribed to spotify premium , and I want to download it my mini now. It won't let me !! I when I go to the spotify...

user-removed

Not applicable

9903 Views

6 replies

0 likes

  • 9903 Views
  • 6 replies
  • 0 likes

Spotify closes at random intervals on iPad

I'm using an iPad running OS V6.1.3 with the premium Spotify application. Until a recent update on the app Spotify , iOS 0.7.2.26, remained reliable but recently , when managing playlists, the program closes with no warning or error messages. I can r...

Newbie

I'm using an iPad running OS V6.1.3 with the premium Spotify application. Until a recent update on the app Spotify , iOS 0.7.2.26, remained reliable but recently , when managing playlists, the progr...

meahtenoha

Spotify

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Customization of playlists

On my Iphone, I would like to be able to put my playlists in order by artist. As of right now, I know no way to accomplish this. My playlists on my Iphone are soley in order by the order the songs were downloaded. It sucks. I hate having to scroll th...

Newbie

On my Iphone, I would like to be able to put my playlists in order by artist. As of right now, I know no way to accomplish this. My playlists on my Iphone are soley in order by the order the songs we...

Peter__

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Solved!! My mp3s won't sync with iphone 5 from iMac

First off, I am a little irritated that I can't just email spotify for help. But I digress.. About a month ago, all my playlists stopped playing the songs in my playlists that were ones I owned. They show up, but there is no sound on my iPhone. They ...

Casual Listener

First off, I am a little irritated that I can't just email spotify for help.  But I digress..   About a month ago, all my playlists stopped playing the songs in my playlists that were o...

Peter__

Community Legend

1101 Views

3 replies

0 likes

  • 1101 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading issues

I run Spotify Premium on an iPAD. When trying to install the latest verion the app locked and I can not open, close or uninstall. No contact can be established. I have restarded the iPAD without any imporvement. What to do now?

Casual Listener

I run Spotify Premium on an iPAD. When trying to install the latest verion the app locked and I can not open, close or uninstall. No contact can be established.   I have restarded the iPAD w...

Peter__

Community Legend

813 Views

7 replies

0 likes

  • 813 Views
  • 7 replies
  • 0 likes

If I sync songs in high quality will Spotify still stream the same songs in extreme when online?

I simply don't want to loose online bitrate when I play my synced songs just because my iPhone is running out of storage. Does anyone know how this works? Best regards, Fredrik

Casual Listener

I simply don't want to loose online bitrate when I play my synced songs just because my iPhone is running out of storage. Does anyone know how this works?   Best regards, Fr...

apagris

Casual Listener

1871 Views

5 replies

0 likes

  • 1871 Views
  • 5 replies
  • 0 likes

Re: Spotify won't open

I have the App on my iPhone and it opens to a white screen but never takes me to the actual app. After a while it just closes out of the app all together.

Newbie

I have the App on my iPhone and it opens to a white screen but never takes me to the actual app. After a while it just closes out of the app all together.

Joe

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Loading all playlists on every startup

--Latest ios & version of spotify on iphone 4s-- For the last few days Spotify has been starting up with all playlists shown as "Loading..." it takes a few minutes for all of them to load. It does this every time I start it. This is a dealbreaker for...

Casual Listener

--Latest ios & version of spotify on iphone 4s--   For the last few days Spotify has been starting up with all playlists shown as "Loading..." it takes a few minutes for all of them to l...

Peter__

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Playlist tracks all there on my mac but missing on my devices... any help please??

Hey, on my mac all of my playlists have got all of the tracks right there and I can play them no worries. But there's heaps missing on every single one of the playlists on my ipad & other devices (like maybe, 15 tracks on each playlist). Why are ther...

Casual Listener

  Hey, on my mac all of my playlists have got all of the tracks right there and I can play them no worries. But there's heaps missing on every single one of the playlists on my ipad & othe...

oduibhir

Music Fan

914 Views

2 replies

1 likes

  • 914 Views
  • 2 replies
  • 1 likes

Spotify crashes

Hello everyone,Since yesterday the app won't open on my iphone v6.1 the screen just stays white with the black stripe on top. Is there any known bug or is it just me?Thanks!

Regular

Hello everyone, Since yesterday the app won't open on my iphone v6.1 the screen just stays white with the black stripe on top. Is there any known bug or is it just me? Thanks!

vserranoa

Regular

665 Views

5 replies

0 likes

  • 665 Views
  • 5 replies
  • 0 likes

Solved!! Browse not available in UK ios app

Hi, I am a premium spotify user and it does not seem like the browse option in the IOS is available in the UK. Anyone else with the same issue?

Casual Listener

Hi, I am a premium spotify user and it does not seem like the browse option in the IOS is available in the UK. Anyone else with the same issue?

Philtrr

Casual Listener

934 Views

2 replies

0 likes

  • 934 Views
  • 2 replies
  • 0 likes

Song name in speaker device

Hi, I'm using spotify in an iphone connected to music player (Volkswagen RNS510). With regular Apple player i can see the name of the singer and the song, but with spotify always say "spotify", how can i change it? Thanks, regards.

Casual Listener

Hi,   I'm using spotify in an iphone connected to music player (Volkswagen RNS510). With regular Apple player i can see the name of the singer and the song, but with spotify always say "spot...

Joe

Community Legend

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Syncing Local Files??????

some of the songs i have on my laptop that i added to a playlist my phone wont sync with or pick up

Newbie

some of the songs i have on my laptop that i added to a playlist my phone wont sync with or pick up 

Taylor

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Music disappearing with the business winds??

Sooooooo.... Just started up a premium account with spotify becuase I like having on demand music. One of my jams is 'Llove' by 'Kaskade'. Went to play it for a friend the other day and it was.... magically, not in my playlist any more. Hmmmm, I figu...

Newbie

Sooooooo.... Just started up a premium account with spotify becuase I like having on demand music.  One of my jams is 'Llove' by 'Kaskade'.  Went to play it for a friend the other day and i...

Joe

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Show Related Music gone from Player in 0.7.2

I have 0.7.1.23 and when playing a song it will show related songs below, and alow a "fast preview" of those songs too, my girlfriend has 0.7.2.26 and it seems gone there. This is a fantastic feature I use all the time, but I fin no reference at all ...

Newbie

I have 0.7.1.23 and when playing a song it will show related songs below, and alow a "fast preview" of those songs too, my girlfriend has 0.7.2.26 and it seems gone there. This is a fantastic feature...

robzim737

Community Legend

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

Some songs will sync, others won't...

Just recently, I've noticed that some of my songs that I had imported into the "Local Playlist" on my laptop won't play on my iPod touch 4th gen. The songs work when I play them from the laptop but not on the iPod. I go to play the songs and it comes...

Casual Listener

Just recently, I've noticed that some of my songs that I had imported into the "Local Playlist" on my laptop won't play on my iPod touch 4th gen. The songs work when I play them from the laptop but n...

Adam

Roadie

2534 Views

8 replies

0 likes

  • 2534 Views
  • 8 replies
  • 0 likes

Won't work

I've paired for it and it has processed. I spent yesterday messing with it and writing a support form. I have logged in and out and given it 24 hours it still won't work. Seeing as my account has already been charged and I am unable up use this I am ...

Casual Listener

I've paired for it and it has processed. I spent yesterday messing with it and writing a support form. I have logged in and out and given it 24 hours it still won't work. Seeing as my account has alr...

Peter__

Community Legend

1039 Views

6 replies

0 likes

  • 1039 Views
  • 6 replies
  • 0 likes