Spotify asking me to disable Offline model to connect

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Spotify asking me to disable Offline model to connect

randyuf08
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Thanks all for your help!

I'm trying to login to spotify on my iPhone. It's asking me to first disable offline mode in order to connect to Spotify. However, I can't get into spotify in order to disable the offline mode.

 

Any thoughts? Thanks so much!

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randyuf08
Casual Listener

Also...the prompt comes up to "Disable and try to connect"...but doesn't do anything. Thanks!

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cloudedtetons
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I had this same problem, and resetting my iPhone seemed to fix it.

 

 

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jlc157
Casual Listener

Spotify support sent me this solution and it worked OK:

 

-- On your device open (System) Settings and start Application Manager
-- Look for Spotify and tap it
-- Press "Clear data"
-- If it's not greyed out, also press "Clear cache"
-- Uninstall the Spotify app
-- IMPORTANT: Completely turn off your device, then turn it back on again
-- If you can remove the battery, do so now, then put it back in, then turn your device back on
-- Using a file explorer app on your device, or your computer with your device connected over USB, look for a folder called com.spotify.mobile.android.ui. It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)
-- Delete the com.spotify.mobile.android.ui folder(s)
-- Re-install Spotify by heading to m.spotify.com to make sure you're getting the latest version

 

Thank you, Spotify!

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Solution!

randyuf08
Casual Listener

Also...the prompt comes up to "Disable and try to connect"...but doesn't do anything. Thanks!

View solution in original post

Solution!

cloudedtetons
Casual Listener

I had this same problem, and resetting my iPhone seemed to fix it.

 

 

View solution in original post

jlc157
Casual Listener

I have exactly the same problem with my android!

I Tried everything, including uninstalling the app and install it again, but it didn't work. Who can help?

 

Solution!

jlc157
Casual Listener

Spotify support sent me this solution and it worked OK:

 

-- On your device open (System) Settings and start Application Manager
-- Look for Spotify and tap it
-- Press "Clear data"
-- If it's not greyed out, also press "Clear cache"
-- Uninstall the Spotify app
-- IMPORTANT: Completely turn off your device, then turn it back on again
-- If you can remove the battery, do so now, then put it back in, then turn your device back on
-- Using a file explorer app on your device, or your computer with your device connected over USB, look for a folder called com.spotify.mobile.android.ui. It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)
-- Delete the com.spotify.mobile.android.ui folder(s)
-- Re-install Spotify by heading to m.spotify.com to make sure you're getting the latest version

 

Thank you, Spotify!

View solution in original post

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