Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify blocking Sting and Taylor Swift and ...?

Spotify blocking Sting and Taylor Swift and ...?

Bottom line: Spotify seems to be blocking certain artists music from being streamed to music devices (in my case Denon Heos. I'm assuming this would probably would be the same for Sonos, but welcome someone to test?). Other music, sourced the exact same way streams fine (i.e. songs bought from iTunes, and added to Spotify local files and then playlists)


Workaround: I can stream Swift and Sting if I tell Spotify to stream to an Airplay device, rather than the Heos device directly. In my case this airplay device is connected to Heos via optical in.


Speculation: When you upload a track, Spotify checks certain details of the file, if they're not found in Spotify's database some kind of compliance check takes place, and a determination is made re: Can the user stream the song to another device or not. During this process you'll receive errors like "Can't play this right now". Later, once the validation is complete, that error will get replaced by "no error" and the song will just skip.


Examples: Sting Live in Berlin or Taylor Swift Wildest Dreams


To reproduce:

1. Bought some songs from the iTunes store before I made the switch to Spotify (Drive - The Cars, Pet Shop Boys - Love comes quickly, Taylor Swift - Wildest Dreams, Sting - Live in Berlin Album)


2. Export songs to mp3 in iTunes


3. Add songs to Spotify local files


4. Drag songs from Local Files to spotify playlist


5. Wait for sync to iPhone


6. Play on iPhone (success)


7. Change target to a streaming device (Denon Heos) - works for PSB, The Cars, etc but not Sting or Taylor swift


- For Taylor Swift:

Initially: "Can't play right now"

Eventually: You hit play and it skips the track


- For Sting: multiple tracks

Initially: Can't play right now


Eventually: TBD - I'm betting it'll be the same as Taylor Swift tomorrow




1. Neither Taylor Swift nor Sting's Live in Berlin album are available on Spotify

2. Other music by Sting works fine


2 Replies

Hey there!

While using Connect, local files (such as the ones you're trying to play) won't reproduce.

What will happen is that if we do have the tracks on our catalogue (like The Cars - Drive, and Pet Shop Boys - Love Comes Quickly), the app will play those instead of your local file.

We hope this clears things up.

Millions are paid to stars like swift, but that's not enough. Her greed is gross. Please block her for life.

Suggested posts