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Bonjour, je suis nouveau dans l’utilisation de Spotify. Depuis quelques temps, quand je lance ma playlist, au bout d’une ou deux chansons, Spotify change tout seul de musique et me mets un titre que je ne connais et que je n’ai pas demandé......un peu lourd à force. Avez vous une solution svp ? MERCI de votre aide !
Plan
Premium
Country
France
Device
iPhone 11
Operating System
iOS
My Question or Issue
Hey there folks,
Thank you for your posts here in the Community. We're sorry to hear about this.
In this case we suggest that you have a look at this article and follow the steps that's provided in there to make sure there's no unauthorized activity on your account.
It can also be good to check this article out that provides information on how to protect your account.
If that doesn't do the trick, we recommend that you perform a clean reinstall of the app. This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.
Let us know how everything goes so that we can continue assist you if you need us to. We're always one reply away.
Take care!
Same issue with same playlist
Hey there folks,
Thank you for your posts here in the Community.
We suggest that you follow the troubleshooting steps that's been provided in the thread, and if the issue persist we recommend that you contact our customer support.
Cheers!
Fyi Spotify support resolv my issue but creating a new account.
Hey there @user-removed,
Thank you for your reply and for and update.
We've passed this on to the right team that will take a closer look at this.
If you have any questions we're always one reply away.
Take care!
Hello,
I have the exact same problem (same songs etc). Please keep us updated !
Thank you in advance,
Hey there @psfournier,
Thank you for your post in this thread.
In the meantime we suggest that you follow the steps that @Mario provided in his first reply.
Cheers!
Hey there folks,
Thank you for your replies.
Can you confirm if you performed a clean reinstall of the app? This will make sure there's no old cache files causing this.
It would also be great if you can let us know which version of the app you have?
Keep us posted 🙂
Cheers!
This is getting really frustrating.
I have logged off everything
Reset password
Done the clean reinstall
And yet as soon as I open the freshly installed app that song starts again.
It has made Spotify unusable
(Version 8.5.94.839)
Hey everyone,
Thanks for your reports so far.
To everyone experiencing this issue, we recommend following the steps listed here and here in order to secure your account.
Don't forget to change the password for any service associated with your account, such as your email address, Facebook, or Apple.
If afterwards the issue persists, please leave a comment with the Spotify URI of the songs that start playing. Once we have those we'll happily take a closer look.
Keep us posted. We're right here if you have any questions.
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