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Spotify crashing while connected to Bluetooth

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Spotify crashing while connected to Bluetooth

Casual Listener

 

Plan

Free

Country

USA

 

Device

(iPhone XR

Operating System

(iOS 14.3 

 

My Question or Issue

When I listen on my iPhone XR with Bluetooth earbuds connected, Spotify crashes anywhere from 2-15 minutes after starting. I tried 2 separate clean installs and it didn't help.  I read another thread that someone reported the same issue when he did Bluetooth to his car.  The recommended solution was to play a few songs on the phone and then go back to Bluetooth. I was able to play 45 minutes with no issues through my phone speaker and about 6 hours on Bluetooth before the crashing started again.  So far I haven't seen the issue when playing through the built in speaker on my phone.

1 Reply

Re: Spotify crashing while connected to Bluetooth

Moderator
Moderator

Hey @Lmeeuwsen,

 

Thanks for posting and welcome to the Community.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

If that doesn't fix things could you let us know if the issue comes up with other Bluetooth devices? If you have the option to try this out it would help us narrow down the possible root causes of the behavior. Please include in your reply also the Spotify version that gets displayed at your end. 

 

Let us know how you get on.

 

MihailModerator
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