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Spotify keeps crashing.

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Spotify keeps crashing.

Music Fan

Plan

Premium

Country

Australia

Device

iPhone 8 Plus

Operating System

iOS 14.3

 

My Question or Issue

The app will not let me even play half a song without crashing. I have logged in and out, updated, uninstalled and reinstalled, and even updated my iOS. It won’t play songs downloaded onto my phone, or stream new ones. It’s just as bad after updating everything, if not worse, as it was before. It started happening probably a week ago and has only gotten progressively worse to the point where I can’t listen to anything. Please god fix it I hate free YouTube music so much

30 Replies

Re: Spotify keeps crashing.

Moderator
Moderator

Hey @Croseshe

 

Help’s here!

 

If a regular reinstall didn't do the trick you might need to try a clean reinstall as well. This will remove corrupted data from previous installations that could be causing the crash. 

 

Another thing you can check is if any battery optimization or data cleaning apps/settings run active on your device. Make sure you disable these since such features can often prevent the app from operating at full capacity.

 

Keep us posted! We'll be here if you have any questions. 

IvanModerator
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Re: Spotify keeps crashing.

Casual Listener

Hi Ivan, my app keeps crashing too....it’s so frustrating!!! It literally stops in the middle of a song and when I open Spotify and press play, the song starts from the beginning again. I’ve tried signing out of everywhere, deleting and reinstalling the app, restarting my iPhone. It crashes frequently!
I have the most current version of iOS and Spotify (I use the free version). I also use an iPhone XS.  I started to notice this bug about a month ago. Prior to this, I had no issues with it. Where do I check for battery optimisation? I don’t believe I have any data cleaning apps either....HELP!

 

Re: Spotify keeps crashing.

Moderator
Moderator

Hey @LJ_S

 

Welcome to the Community!

 

If your app still crashes after clean reinstall it's also a good idea to log in to your Spotify account on another device just to check if you observe the same.

 

If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

 

To check your power optimization settings have a look at this support page. 

 

Stay tuned! 

IvanModerator
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Re: Spotify keeps crashing.

Casual Listener

IOS 14.2

Iphone X

Premium

Spotify version 8.5.86.739

My spotify has also been crashing for the past week. It would crash halfway throughout the song, meaning the entire app shuts down and im back to the homepage. When i re enter spotify, the song bar is at 10seconds and if i continue playing the song, it will crash again halfway through. It is the same regardless if im on 4G or on WIFI. 

 

I have logged out and into the app, updated the app, reinstalled, even done the clean reinstallation and i still face the same problem.

 

I asked my family member to login their accounts using my phone and spotify worked fine for them. I logged my account into their phone and spotify worked fine too. It seems to me that the problem is using MY account on MY phone. The desktop version of spotify is even worse, it is very laggy and halfway through the song it also crashes. ALL of these problems only started showing this week. No problems prior to this. Please advise me on what to do next as i am very frustrated. 

Re: Spotify keeps crashing.

Moderator
Moderator

Hey @zhhengyyi

 

Thanks for the detailed explanation you provided to us. 

 

We usually suggest trying out if others' accounts work on your device or if you can use your account successfully on a different device. But in the scenario you describe it seems it'll be easier to create a new Spotify account in order to test if it'd work fine on your own device. 

 

In case it works with the new account, you can follow the steps in this Spotify Answer next. No worries, if you follow these steps you'll keep all your saved contents and subscription. 

 

Let us know how it goes.  

IvanModerator
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Re: Spotify keeps crashing.

Casual Listener

Hello! So actually right after i posted last week, i realised that there was a specific playlist that kept crashing everytime i tapped on it. I also had to spend 10 minutes to remove the playlist from my library because it kept causing spotify to crash, so i think the problem really was that. The playlist is 'slowed and reverbed' by Atikah Iskandar which has over 89k likes. Even as i am searching for that playlist now, it still causes my spotify to crashon my phone and on my com. But luckily, ever since i removed it, spotify hasnt crashed. I hope this helps. 

Re: Spotify keeps crashing.

Moderator
Moderator

Hi again @zhhengyyi

 

Thanks for keeping us in the loop.

 

We're happy to hear that the app is now working as usual. 

 

If you need us again, you know where to find us 🙂

 

Have a nice day!

NovyModerator
 
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Re: Spotify keeps crashing.

Music Fan

I did a clean reinstall and it worked for about two weeks. Now it’s crashing again, and I’ve also noticed sometimes when I’m on an album, I’m suddenly unable to click on any songs, as when I do nothing happens. Then I have to close the app and reopen it for it to work again. I could kind of deal with that, but I can’t deal with it crashing in under a minute. There’s nothing wrong with my phone, and every other app with sound works. I’m also not listening to music uploaded as podcasts so that they can be slowed and reverb, and I’m also not listening on a really long playlist- it was just an album I searched up myself to stream. Will there be an update soon, because I’ve seen this problem seems to be happening to a lot of people?

Re: Spotify keeps crashing.

Moderator
Moderator

Hi @Croseshe

 

Thanks for keeping us in the loop and for the information you sent. 

 

Could you let us know if this issue happens across different devices or only on your phone?

 

On another note, we suggest that you make sure the OS of your device is up-to-date. It's also well worth trying it with a different connection to check if it makes the difference. 

 

Let us know how it goes 🙂

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp
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