Spotify keeps crashing.

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Spotify keeps crashing.

Croseshe
Music Fan

Plan

Premium

Country

Australia

Device

iPhone 8 Plus

Operating System

iOS 14.3

 

My Question or Issue

The app will not let me even play half a song without crashing. I have logged in and out, updated, uninstalled and reinstalled, and even updated my iOS. It won’t play songs downloaded onto my phone, or stream new ones. It’s just as bad after updating everything, if not worse, as it was before. It started happening probably a week ago and has only gotten progressively worse to the point where I can’t listen to anything. Please god fix it I hate free YouTube music so much

30 Replies

ivseat
Casual Listener

I'm having similar issues of Spotify crashing on iOS. I noticed it earlier this fall and thought it was my phone (iPhone 6s). When I went to an iPhone 12, it still kept happening. I feel like it's gotten slightly worse lately. It's not every other song, but it does seem to be occurring more frequently. I've tried a clean reinstall and clearing caches, as suggested in other posts. I've also confirmed I am running the most up-to-date Spotify app. I've not noticed it as much on my other devices (Apple TV and computer), but I don't listen to music on those devices as frequently as my phone. Any other suggestions?

Jeremy
Moderator
Moderator

He @Croseshe and @ivseat,

 

Thank you for your reply and post in this thread.

 

We would appreciate if you both could try out another internet connection, and also log in with another account on device/devices to see if the issue persists.

 

Let us know how everything works so we can keep on assist you if you need us to. We're always one reply away.

JeremyModerator
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Croseshe
Music Fan

i should mention that my mums not on iOS, she’s on android, and it’s works on Mac as well. It’s an iPhone problem.

Jeremy
Moderator
Moderator

Hey @Croseshe,

 

Thank you for your reply.

 

Would you mind creating a new test account to see how the app behaves when you're logged into that?

 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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Croseshe
Music Fan

 I know it works on other family members accounts within our family premium. I don’t want to make a new account because I’ve got the algorithm perfectly suited to me, and all my songs. I want my account fixed. Is making a new account going to help with that? I know other accounts work on my phone.

Jeremy
Moderator
Moderator

Hey again @Croseshe,

 

Thank you for your reply.

 

We just want to make sure that it's definitely an issue isolated to your account with that specific device. Creating a new account would help us identify that. You can still keep your current account.

 

Let us know how the new account works so we can continue assist you 🙂

Take care!

JeremyModerator
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Croseshe
Music Fan

I made a new account, and yes it works.

what now?

Jeremy
Moderator
Moderator

Hey again @Croseshe,

 

Thank you for your reply and confirmation, and also for the troubleshooting steps you've taken so far.

 

Can you let us know if you follow a lot of artists and likes a lot of music on your active account?

 

Keep us posted 🙂

Cheers!

JeremyModerator
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Croseshe
Music Fan

Yes, I use my account a lot. Can you fix it? I’ve now not been able to use Spotify for a like month and have been paying for it.

Jeremy
Moderator
Moderator

Hey again @Croseshe,

 

Thank you for confirming.

 

Having a large library can make the app slower, especially on certain devices.

 

Can you let us know how many liked songs you have?

 

Cheers!

JeremyModerator
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Croseshe
Music Fan

1005. I have doubts this is a weird amount of songs to be liked, and even so, it shouldn’t make my app not work. 

Jeremy
Moderator
Moderator

Hey @Croseshe,

 

Thank you for your reply.

 

That shouldn't be an issue. As we mentioned before the issue seems to be related to your account.

 

 At this point the best option would be to transfer all your music to your new account, and if it still works fine, cancel any potential subscription and start using the new account. The algorithm should soon be up-to-speed with your preferences again.

 

You can read more about how you start over with a new account here and how to transfer your library here.

 

If you have any questions we're always one reply away.

JeremyModerator
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Croseshe
Music Fan

Is there no actual IT person who can go into my account, look at the problem, and fix it? There’s no solution? 

Jeremy
Moderator
Moderator

Hey @Croseshe,

 

Thank you for getting back in touch with us.

 

As we've narrowed down the issue to your account with that specific device, the best solution really is to transfer your library to the new account.

 

Further investigation is difficult at this point as we're not able to reproduce your issue. We understand the inconvenience though and will make sure to forward this feedback to the right teams. Let us know how it works out with the new account, if you decide to go for that.

JeremyModerator
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ivseat
Casual Listener
So I think I may have figured out what’s causing my issues. One of the things I do is download my music and turn off cellular data for Spotify, when I’m off wifi (just to save eating into my monthly data plan). When I play anything from a downloaded playlist, on Bluetooth (either in my car or on Bluetooth headphones), it crashes. Over the last year, I’ve turned my Liked playlist into a repository for all my songs I like listening to (it’s clocking in at about 769 songs currently). I make sure it’s downloaded, so I can listen on the go. Anytime I download a playlist, album, song, whatever, it seems to crash when the app is in offline mode. Could it be the amount I currently have downloaded is causing the app to crash? I also don’t see how creating a new account would solve the issue.

CarlosE
Moderator
Moderator

Hi there @ivseat,

 

Thanks for getting back in touch.

 

Just to confirm, is the crashing only happening when connected via Bluetooth? The number of Liked Songs you have shouldn't be the issue.

 

Also, could you try enabling the Offline Mode in the app but without turning off cellular data for Spotify on your phone, and let us know if that makes any difference? Keep in mind that when the Offline Mode is enabled, the app consumes a very small amount of mobile data to none at all.

 

The point of trying with a different account is to check if we can isolate the issue to a single account and determine if it's account-related. If that's the case, the best thing to do is to create a new account and transfer all your content over, but we'd like you to try it first as it might not be the case for everyone.

 

Keep us posted. We'll be on the lookout.

CarlosEModerator
 
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Croseshe
Music Fan

I’ve tried it on my mobile data, and two different internet connections. It keeps crashing in a minute. My mums account works perfectly fine on my phone, along with all other music and audio playing apps. She’s on a different wifi network to me but both my and her accounts play music perfectly fine on her phone, not that it should really matter as since her account works on my phone it’s clearly not my phone’s problem. Please, update the app I’m about to have an aneurysm

Ivan
Moderator
Moderator

Hey @Croseshe

 

Help’s here!

 

If a regular reinstall didn't do the trick you might need to try a clean reinstall as well. This will remove corrupted data from previous installations that could be causing the crash. 

 

Another thing you can check is if any battery optimization or data cleaning apps/settings run active on your device. Make sure you disable these since such features can often prevent the app from operating at full capacity.

 

Keep us posted! We'll be here if you have any questions. 

IvanModerator
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Croseshe
Music Fan

I did a clean reinstall and it worked for about two weeks. Now it’s crashing again, and I’ve also noticed sometimes when I’m on an album, I’m suddenly unable to click on any songs, as when I do nothing happens. Then I have to close the app and reopen it for it to work again. I could kind of deal with that, but I can’t deal with it crashing in under a minute. There’s nothing wrong with my phone, and every other app with sound works. I’m also not listening to music uploaded as podcasts so that they can be slowed and reverb, and I’m also not listening on a really long playlist- it was just an album I searched up myself to stream. Will there be an update soon, because I’ve seen this problem seems to be happening to a lot of people?

Eni
Moderator
Moderator

Hi @Croseshe

 

Thanks for keeping us in the loop and for the information you sent. 

 

Could you let us know if this issue happens across different devices or only on your phone?

 

On another note, we suggest that you make sure the OS of your device is up-to-date. It's also well worth trying it with a different connection to check if it makes the difference. 

 

Let us know how it goes 🙂

EniModerator
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