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Spotify keeps crashing.

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Re: Spotify keeps crashing.

Casual Listener

Hi @Ivan
Thanks for your prompt response.
My device had already been updated with the latest software and app updates.
I tried the clean reinstall and it kept crashing after updating the settings on my iPhone. Unfortunately I wasn’t able to test Spotify on a different device however I did create a new account and it doesn’t appear to crash anymore.
Thanks
LJ

Re: Spotify keeps crashing.

Music Fan

On top of the crashing, when I click on albums or playlists sometimes the songs don’t let me click them, like it loads and I press them but nothing happens. I think I mentioned this before but I don’t think I did in as much detail. Please update the app.

Re: Spotify keeps crashing.

Moderator
Moderator

Hey there @Croseshe and @LJ_S,

 

Thank you for your replies in this thread.

 

@LJ_S - we're really glad to hear that everything works as it should for you again. If anything comes up we're always one reply away 🙂

 

@Croseshe - can you log in on the device with another account - such as a friend's or a family member's to see if the issue persist?

It would also be great if you can let us know which version of the app you have?

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Spotify keeps crashing.

Music Fan

As I have said to both previous people, I updated my Spotify to the newest version weeks ago. And I’ve done that; “My Spotify account worked on my laptop, and also on my mum’s phone. Her account worked on my phone too.” 

Re: Spotify keeps crashing.

Casual Listener

I'm having similar issues of Spotify crashing on iOS. I noticed it earlier this fall and thought it was my phone (iPhone 6s). When I went to an iPhone 12, it still kept happening. I feel like it's gotten slightly worse lately. It's not every other song, but it does seem to be occurring more frequently. I've tried a clean reinstall and clearing caches, as suggested in other posts. I've also confirmed I am running the most up-to-date Spotify app. I've not noticed it as much on my other devices (Apple TV and computer), but I don't listen to music on those devices as frequently as my phone. Any other suggestions?

Re: Spotify keeps crashing.

Moderator
Moderator

He @Croseshe and @ivseat,

 

Thank you for your reply and post in this thread.

 

We would appreciate if you both could try out another internet connection, and also log in with another account on device/devices to see if the issue persists.

 

Let us know how everything works so we can keep on assist you if you need us to. We're always one reply away.

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Spotify keeps crashing.

Music Fan

I’ve tried it on my mobile data, and two different internet connections. It keeps crashing in a minute. My mums account works perfectly fine on my phone, along with all other music and audio playing apps. She’s on a different wifi network to me but both my and her accounts play music perfectly fine on her phone, not that it should really matter as since her account works on my phone it’s clearly not my phone’s problem. Please, update the app I’m about to have an aneurysm

Re: Spotify keeps crashing.

Music Fan

i should mention that my mums not on iOS, she’s on android, and it’s works on Mac as well. It’s an iPhone problem.

Re: Spotify keeps crashing.

Moderator
Moderator

Hey @Croseshe,

 

Thank you for your reply.

 

Would you mind creating a new test account to see how the app behaves when you're logged into that?

 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Spotify keeps crashing.

Music Fan

 I know it works on other family members accounts within our family premium. I don’t want to make a new account because I’ve got the algorithm perfectly suited to me, and all my songs. I want my account fixed. Is making a new account going to help with that? I know other accounts work on my phone.

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