Spotify doesnt work abroad on wifi

[DanieleB]

Plan

Premium

Country

 Italy

Device

iPad

Operating System

iOS 10

My Question or Issue

 Spotify doesnt work abroad on wifi, but on 4G which is expensive. Has anyone had this issue too? Whats the fix? thank you daniele

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Please try to upgrade to iOS 12.0.1 as I checked and you had iOS 10 :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[DanieleB]

Thank you for all your help. I couldnt fix my problem and i‘m now back in Switzerland. i will try to fix it the next time i‘m in Italy. Have a good day and thank you again. Daniele