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Spotify freezes constantly and keeps crashing

Spotify freezes constantly and keeps crashing

On my iPhone 6 with the latest IOS Spotify keeps crashing and freezeing, it's been doing this for a few months and i'm serisouly considering ending my subscription if this is not fixed...

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5 Replies

Hey @WorldOfBenjamim,

 

You should try deleting (including deletion of the cache and Spotify folders) and reinstalling the app. Hopefully that'll fix the issue.

osorniosSpotify Star
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How do I delete the cache folders? 

@WorldOfBenjamim

 

  1. On the home screen, tap and hold the Spotify icon until it shakes.
  2. Tap the symbol on the icon. (This will uninstall the app and delete the cache).
  3. Open the App Store then search for and install the Spotify Music app.
osorniosSpotify Star
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Note: I'm not a Spotify employee.

This did not work. Nobody has given me an answer. I think I will switch to Apple Music. 

 

Insane, so many people talking about on these forums how they have the same problem, and nobody has given them a solution. 

Hi,

 

Not sure if you have already tried it but a hard reset of your device can fix a lot of issues.

 

"Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears"

 

Don't worry this will not delete anything off your phone. 

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