Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30523 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
95108 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424623 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293802 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the "Home" menu and in the "Just for you" playlist folder. I...
I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the ...
Composer
655 Views
2 replies
0 likes
Hi, is it not possible to buy premium over iTunes?I don't find any options in the App to buy it. Need help.
Hi, is it not possible to buy premium over iTunes? I don't find any options in the App to buy it. Need help.
Spotify Star
539 Views
1 replies
0 likes
I've got a problem with spotify disk space on iphone 6s. Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online mode) after two weeks it takes 425 mb . Since i dowloaded...
I've got a problem with spotify disk space on iphone 6s. Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online ...
Roadie
662 Views
1 replies
0 likes
I have an iPhone 5S and Spotify Premium. Whenever I am on Spotify and I am listening to a song that I haven't downloaded it stops at 7 seconds. I have tried all of the solutions and none of them have worked and I am getting frustrated because I pay f...
I have an iPhone 5S and Spotify Premium. Whenever I am on Spotify and I am listening to a song that I haven't downloaded it stops at 7 seconds. I have tried all of the solutions and none of them have...
412 Views
0 replies
0 likes
Since the new ios app update that fixed the preview bug on ios 10 (thank you!) a new bug showed up... When I use crossfade with repeat on a single track, the last seconds of the song are skipped and the song restarts
Since the new ios app update that fixed the preview bug on ios 10 (thank you!) a new bug showed up... When I use crossfade with repeat on a single track, the last seconds of the song are skipped and ...
Community Legend
1623 Views
7 replies
1 likes
Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme vous pourrez le voir plus bas je n'arrive plus a ec...
Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme ...
498 Views
0 replies
0 likes
I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "create an account", but why won't it let me in. My p...
I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "c...
Spotify Star
457 Views
2 replies
0 likes
I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downloaded to listen to offline, the app freezes. It jus...
I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downl...
437 Views
0 replies
0 likes
I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in. "Login failed You've already created an account with this email address." And when I try to log in via Facebook it comes up with Error 404.
I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in. "Login failed You've already created an account with this email address." And wh...
Casual Listener
836 Views
2 replies
0 likes
Can anyone help??? This issue is driving me crazy. Spoken to Spotify a number of times to get a resolution and still no joy. They are saying this is Spotifys fault and I need to wait for an update.Basically either on wifi or 4g with either a download...
Can anyone help??? This issue is driving me crazy. Spoken to Spotify a number of times to get a resolution and still no joy. They are saying this is Spotifys fault and I need to wait for an update. ...
Newbie
1907 Views
12 replies
0 likes
Hey,my Spotify app won't update on my iPhone 5s. It's still the old version where the menu if on the top left instead of at the bottom.Even after deleting and redownloading the app, the layout is still the old one.What can I do to solve this?thanks i...
Hey, my Spotify app won't update on my iPhone 5s. It's still the old version where the menu if on the top left instead of at the bottom. Even after deleting and redownloading the app, the layout is...
Newbie
880 Views
2 replies
0 likes
Hi! The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restarted spotify this ps4 still remains. Also, some songs I never eve...
Hi! The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restar...
Casual Listener
1733 Views
2 replies
0 likes
I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devices but when i tap on it it only lets me select iph...
I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devi...
Community Legend
42083 Views
3 replies
0 likes
Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a rede telefônica envia aos clientes para poder aderir...
Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a r...
429 Views
0 replies
0 likes
Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App, i have logged out and on, i have tried it on the C...
Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App,...
Spotify Star
413 Views
1 replies
0 likes
I'm not able to get my menu on the bottom on the app when I'm logged on with my account!But it works when I'm logged on with another account on the same phone!How to solve this problem??
I'm not able to get my menu on the bottom on the app when I'm logged on with my account! But it works when I'm logged on with another account on the same phone! How to solve this problem??
Spotify Star
603 Views
1 replies
1 likes
I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, not the bottom menu bar. Spotify version is 6.5.0.1665, the...
I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, ...
Spotify Star
871 Views
1 replies
0 likes
Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different emails. The problem is we don't have different ema...
Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different...
Spotify Star
415 Views
1 replies
0 likes
App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use. This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and not the phone. I've tried re-installing spotify twice, but...
App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use. This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and n...
430 Views
0 replies
0 likes
I have added 2 albums into Spotify as local files. Both from the same external harddrive where they've been stored for ages. Both albums are not on Spotify (or not in the UK at least). Would like to listen to both on my iPhone. Have made a playlist f...
I have added 2 albums into Spotify as local files. Both from the same external harddrive where they've been stored for ages. Both albums are not on Spotify (or not in the UK at least). &...
529 Views
0 replies
1 likes
