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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43378 Views

43 replies

10 likes

  • 43378 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109074 Views

116 replies

13 likes

Other
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  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1640 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301899 Views

62 replies

16 likes

  • 301899 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127814 Views

19 replies

38 likes

  • 127814 Views
  • 19 replies
  • 38 likes

Solved!! Suddenly only ~5% of songs are available offline

I have Premium and I can only play about 20/300 songs when I'm offline. This is a new problem. These songs used to be available and now they are not. It has nothing to do with playlists, only my Songs library. Can someone please provide a solution? I...

Casual Listener

I have Premium and I can only play about 20/300 songs when I'm offline. This is a new problem. These songs used to be available and now they are not. It has nothing to do with playlists, only my Song...

Brandubbz

Casual Listener

653 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Battery death deletes music

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music that I had already on my device before my phone had d...

Casual Listener

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music th...

marlonsphere

Roadie

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
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Strange log in behavior Help please..

When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)

Newbie

When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)

marlonsphere

Roadie

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

An Error Occurred

Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try Again" button below (which does nothing, no matter h...

Newbie

Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try A...

692 Views

0 replies

0 likes

  • 692 Views
  • 0 replies
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Error 404

I have changed my password and also tried to log in via Facebook and am getting the same error each time. Really frustrating

Newbie

I have changed my password and also tried to log in via Facebook and am getting the same error each time.   Really frustrating

marlonsphere

Roadie

830 Views

1 replies

0 likes

  • 830 Views
  • 1 replies
  • 0 likes

Solved!! Can not log in on app, on safari it works ok.

Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok.It says wrong username or password. I tried to reset the password but it still does not work.I got my account in sweden but I am now in Oslo. I never logged i...

Newbie

Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok. It says wrong username or password. I tried to reset the password but it still does not work. I got my a...

marlonsphere

Roadie

1025 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

You've already created an account with this address.

Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn't it now just open?

Newbie

Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn'...

marlonsphere

Roadie

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Local Files won't sync to iPhone 6a

Hello,I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is not working. Can anyone help me?

Casual Listener

Hello, I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is...

brandonreiff

Casual Listener

1256 Views

4 replies

0 likes

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  • 4 replies
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Car Connection dies after about 30 seconds of play

When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB. I know it's connected properly because it charges while plugged in. I choose USB from stereo options and Spotify will play for a bit, then shuts off and the error message...

Casual Listener

When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB.  I know it's connected properly because it charges while plugged in.  I choose USB from stereo options and Sp...

jrmcgirl

Casual Listener

753 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Forgot the Apple ID i subscribed spotify to

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its cheaper. Is there other alternative way to unsubscribe? ...

Newbie

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its ...

kbrooksc

Community Legend

483 Views

1 replies

0 likes

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  • 1 replies
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mobile playlists song order not matching desktop order. not syncing.

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change.

Casual Listener

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change. 

490 Views

0 replies

1 likes

  • 490 Views
  • 0 replies
  • 1 likes

Solved!! Have premium, cannot access downloaded playlists

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None of them have the green arrow lit anymore and it kee...

Casual Listener

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None ...

johnstvc

Casual Listener

1157 Views

2 replies

0 likes

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  • 2 replies
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You're Offline

I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 dollars a month and not be able to contact anyone.How much is Apple Music? I am about to f...

Casual Listener

I am going to cancel my subscription.  I am on strong wireless and only message I get is "You're Offline"      The troubleshooting is worthless   I dont want to pay 10 do...

Toadtoad

Roadie

1577 Views

3 replies

0 likes

  • 1577 Views
  • 3 replies
  • 0 likes

無法下載spotify

已付費使用spotify,換新機iphone7plus後無法下載app

Newbie

已付費使用spotify,換新機iphone7plus後無法下載app

528 Views

0 replies

0 likes

  • 528 Views
  • 0 replies
  • 0 likes

Frustrated with losing offline content constantly

I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent issues where my offline music is removed (ie. the dreaded 'you have ...

Casual Listener

I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad.  For reference, I never try to use it on more than one device at the same time.   I seem to have fairly consistent ...

Emgerard322

Newbie

1004 Views

2 replies

5 likes

  • 1004 Views
  • 2 replies
  • 5 likes

Starred Playlist is taking up phone memory

Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~300 songs) has the green arrow to indicate that the songs are all downloade...

Newbie

Hi,  In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone.    However, my starred playlist (which has ~30...

marlonsphere

Roadie

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Only 1 song in recently played album but when I search album has all songs

This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I search them however they contain all the songs on the al...

Newbie

This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I searc...

418 Views

0 replies

0 likes

  • 418 Views
  • 0 replies
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Wrong email sign up

When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my password so I can't change the email to change my pas...

Newbie

When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my pa...

d_p_4

Composer

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Create Playlist Folder

I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!

Newbie

I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!

kjelleiz

Regular

2144 Views

1 replies

0 likes

  • 2144 Views
  • 1 replies
  • 0 likes

Album cannot be played

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the songs on it.

Newbie

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the so...

nilla101

Newbie

1014 Views

5 replies

0 likes

  • 1014 Views
  • 5 replies
  • 0 likes