Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37101 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102567 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431212 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299106 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None of them have the green arrow lit anymore and it kee...
I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None ...
Casual Listener
1146 Views
2 replies
0 likes
I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 dollars a month and not be able to contact anyone.How much is Apple Music? I am about to f...
I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 do...
Roadie
1557 Views
3 replies
0 likes
已付費使用spotify,換新機iphone7plus後無法下載app
已付費使用spotify,換新機iphone7plus後無法下載app
523 Views
0 replies
0 likes
I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent issues where my offline music is removed (ie. the dreaded 'you have ...
I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent ...
Newbie
992 Views
2 replies
5 likes
Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~300 songs) has the green arrow to indicate that the songs are all downloade...
Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~30...
Roadie
483 Views
1 replies
0 likes
This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I search them however they contain all the songs on the al...
This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I searc...
414 Views
0 replies
0 likes
When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my password so I can't change the email to change my pas...
When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my pa...
Composer
509 Views
1 replies
0 likes
I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!
I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!
Regular
2135 Views
1 replies
0 likes
I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the songs on it.
I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the so...
Newbie
990 Views
5 replies
0 likes
For some reason nearly every day I get kicked out of the app. i.e. I have to re-login al the time - name + PW any idea? br & THX
For some reason nearly every day I get kicked out of the app. i.e. I have to re-login al the time - name + PW any idea? br & THX
386 Views
0 replies
0 likes
Device: iOS 10.0.2 on iPhoneWhen I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually press the next song button. This problem may be caused ...
Device: iOS 10.0.2 on iPhone When I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually pr...
515 Views
0 replies
0 likes
Hi, I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song (~2sec before the end) the music stops and there is not autoplay to the...
Hi, I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song ...
522 Views
0 replies
0 likes
I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea why.
I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea ...
Casual Listener
612 Views
3 replies
0 likes
I have a problem since 2 weeks now. My music stops evry 2 minutes unless I don t put the phone on flight mode. The reason is that spotify connects and plays music on another phone or device that I don t know anything about. It s very disturbing and I...
I have a problem since 2 weeks now. My music stops evry 2 minutes unless I don t put the phone on flight mode. The reason is that spotify connects and plays music on another phone or device that I do...
Composer
514 Views
1 replies
0 likes
Can I somehow move my individual account into somebody else's family plan?If not is there any way to transfer my playlists and data into a new account?Thanks.
Can I somehow move my individual account into somebody else's family plan? If not is there any way to transfer my playlists and data into a new account? Thanks.
Composer
1273 Views
1 replies
0 likes
I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the "Home" menu and in the "Just for you" playlist folder. I...
I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the ...
Composer
689 Views
2 replies
0 likes
Hi, is it not possible to buy premium over iTunes?I don't find any options in the App to buy it. Need help.
Hi, is it not possible to buy premium over iTunes? I don't find any options in the App to buy it. Need help.
Spotify Star
542 Views
1 replies
0 likes
I've got a problem with spotify disk space on iphone 6s. Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online mode) after two weeks it takes 425 mb . Since i dowloaded...
I've got a problem with spotify disk space on iphone 6s. Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online ...
Roadie
686 Views
1 replies
0 likes
I have an iPhone 5S and Spotify Premium. Whenever I am on Spotify and I am listening to a song that I haven't downloaded it stops at 7 seconds. I have tried all of the solutions and none of them have worked and I am getting frustrated because I pay f...
I have an iPhone 5S and Spotify Premium. Whenever I am on Spotify and I am listening to a song that I haven't downloaded it stops at 7 seconds. I have tried all of the solutions and none of them have...
419 Views
0 replies
0 likes
Since the new ios app update that fixed the preview bug on ios 10 (thank you!) a new bug showed up... When I use crossfade with repeat on a single track, the last seconds of the song are skipped and the song restarts
Since the new ios app update that fixed the preview bug on ios 10 (thank you!) a new bug showed up... When I use crossfade with repeat on a single track, the last seconds of the song are skipped and ...
Community Legend
1636 Views
7 replies
1 likes
