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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30030 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94596 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

977 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293657 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123650 Views

19 replies

38 likes

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  • 19 replies
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Forgot the Apple ID i subscribed spotify to

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its cheaper. Is there other alternative way to unsubscribe? ...

Newbie

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its ...

kbrooksc

Community Legend

464 Views

1 replies

0 likes

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  • 1 replies
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mobile playlists song order not matching desktop order. not syncing.

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change.

Casual Listener

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change. 

465 Views

0 replies

1 likes

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Solved!! Have premium, cannot access downloaded playlists

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None of them have the green arrow lit anymore and it kee...

Casual Listener

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None ...

johnstvc

Casual Listener

1125 Views

2 replies

0 likes

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You're Offline

I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 dollars a month and not be able to contact anyone.How much is Apple Music? I am about to f...

Casual Listener

I am going to cancel my subscription.  I am on strong wireless and only message I get is "You're Offline"      The troubleshooting is worthless   I dont want to pay 10 do...

Toadtoad

Roadie

1544 Views

3 replies

0 likes

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  • 3 replies
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無法下載spotify

已付費使用spotify,換新機iphone7plus後無法下載app

Newbie

已付費使用spotify,換新機iphone7plus後無法下載app

518 Views

0 replies

0 likes

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  • 0 likes

Frustrated with losing offline content constantly

I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent issues where my offline music is removed (ie. the dreaded 'you have ...

Casual Listener

I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad.  For reference, I never try to use it on more than one device at the same time.   I seem to have fairly consistent ...

Emgerard322

Newbie

952 Views

2 replies

5 likes

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  • 2 replies
  • 5 likes

Starred Playlist is taking up phone memory

Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~300 songs) has the green arrow to indicate that the songs are all downloade...

Newbie

Hi,  In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone.    However, my starred playlist (which has ~30...

marlonsphere

Roadie

475 Views

1 replies

0 likes

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  • 1 replies
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Only 1 song in recently played album but when I search album has all songs

This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I search them however they contain all the songs on the al...

Newbie

This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I searc...

398 Views

0 replies

0 likes

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Wrong email sign up

When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my password so I can't change the email to change my pas...

Newbie

When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my pa...

d_p_4

Composer

502 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Create Playlist Folder

I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!

Newbie

I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!

kjelleiz

Regular

2125 Views

1 replies

0 likes

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  • 1 replies
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Album cannot be played

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the songs on it.

Newbie

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the so...

nilla101

Newbie

977 Views

5 replies

0 likes

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  • 5 replies
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[iOS][Playlists] Playlist shuffle playing bug?

Device: iOS 10.0.2 on iPhoneWhen I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually press the next song button. This problem may be caused ...

Newbie

Device: iOS 10.0.2 on iPhone When I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually pr...

507 Views

0 replies

0 likes

iOS
Playlists
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No autoplay

Hi, I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song (~2sec before the end) the music stops and there is not autoplay to the...

Newbie

Hi,    I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song ...

515 Views

0 replies

0 likes

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Album cannot be played, but only on phone

I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea why.

Casual Listener

I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea ...

tasharoy

Casual Listener

585 Views

3 replies

0 likes

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  • 3 replies
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Music stops because apparently it connects to another phone or device that is not mine

I have a problem since 2 weeks now. My music stops evry 2 minutes unless I don t put the phone on flight mode. The reason is that spotify connects and plays music on another phone or device that I don t know anything about. It s very disturbing and I...

Newbie

I have a problem since 2 weeks now. My music stops evry 2 minutes unless I don t put the phone on flight mode. The reason is that spotify connects and plays music on another phone or device that I do...

d_p_4

Composer

510 Views

1 replies

0 likes

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  • 1 replies
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Can I move an individual account into a family plan?

Can I somehow move my individual account into somebody else's family plan?If not is there any way to transfer my playlists and data into a new account?Thanks.

Casual Listener

Can I somehow move my individual account into somebody else's family plan? If not is there any way to transfer my playlists and data into a new account? Thanks.

d_p_4

Composer

1263 Views

1 replies

0 likes

Family Plan
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  • 1 replies
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Why are some songs in Spotify's playlists available offline without my consent?

I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the "Home" menu and in the "Just for you" playlist folder. I...

Casual Listener

I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the ...

d_p_4

Composer

653 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Buy Premium over iTunes

Hi, is it not possible to buy premium over iTunes?I don't find any options in the App to buy it. Need help.

Newbie

Hi,   is it not possible to buy premium over iTunes? I don't find any options in the App to buy it. Need help.

Maxim

Spotify Star

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
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online mode take storage?

I've got a problem with spotify disk space on iphone 6s. Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online mode) after two weeks it takes 425 mb . Since i dowloaded...

Casual Listener

I've got a problem with spotify disk space on iphone 6s.  Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online ...

WheresLee

Roadie

661 Views

1 replies

0 likes

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