Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 32467 Views
  • 13 replies
  • 36 likes
  • 32467 Views
  • 13 replies
  • 36 likes

Saved songs get erased

So I follow the instructions: I connect to the same network of the computer where I have the songs saved and the songs transfer to my iPad. For a while, I am able to listen to the downloaded songs from there, but then the songs appear as if I had nev...

  • Casual Listener
  • So I follow the instructions: I connect to the same network of the computer where I have the songs saved and the songs transfer to my iPad. For a while, I am able to listen to the downloaded songs fr...
  • pravusjif
  • Regular
  • 428 Views
  • 4 replies
  • 0 likes
  • 428 Views
  • 4 replies
  • 0 likes

Spotify Party Mode Offline Mode

Hi, how can i use Spotify Party Mode in offline mode????????

  • Newbie
  • Hi, how can i use Spotify Party Mode in offline mode????????
  • FriekoRieko
  • Gig Goer
  • 646 Views
  • 1 replies
  • 2 likes
  • 646 Views
  • 1 replies
  • 2 likes

It just keep crashing. I tried everything but still

Hi, I've been strugling with this for the past 9 months and serously I'm thinking to switch to another service. Everytime I stream music or download/remove any song from my Iphone 6s Plus the app just crashes. I tried deleting the app and removing it...

  • Newbie
  • Hi,   I've been strugling with this for the past 9 months and serously I'm thinking to switch to another service. Everytime I stream music or download/remove any song from my Iphone 6s Plus&nb...
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

Solved!! spotify premium but unable to stream on my iphone

I am not able to stream Spotify on my phone. I get this message " Only Premium Users can stream on demand". I have a premium account. I reinstalled spotify on my phone, logged out of the spotify on mac and reinstalled it on mac too. Its still not wor...

  • Regular
  • I am not able to stream Spotify on my phone. I get this message " Only Premium Users can stream on demand". I have a premium account. I reinstalled spotify on my phone, logged out of the spotify on m...
  • ck121
  • Newbie
  • 2264 Views
  • 15 replies
  • 0 likes
  • 2264 Views
  • 15 replies
  • 0 likes

Local files replaced

Hey Guys, I'd have the following problem where i would need some good advice. I've purchased a RHCP concert album in mp3. The files are on the local files directory on the Desktop app. I've created a playlist and dragged the files to that playlist fr...

  • Newbie
  • Hey Guys,   I'd have the following problem where i would need some good advice. I've purchased a RHCP concert album in mp3. The files are on the local files directory on the Desktop app. I've ...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

online songs won't go offline

trying to get my downloaded songs not avalible offline. Some albums are still downloaded after i unmark avalible online so i cant add new music avalible offline since i don have space on my phone.

  • Newbie
  • trying to get my downloaded songs not avalible offline. Some albums are still downloaded after i unmark avalible online so i cant add new music avalible offline since i don have space on my phone.&nb...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Local files are greyed out on iPhone

Hello, I have some local files on my laptop and added them to a playlist. When syncing to my iPhone SE running iOS 9.3.2, these local songs are greyed out, all other songs sync correctly.I did already logged in/out, reinstalled spotify and created a ...

  • Newbie
  • Hello,   I have some local files on my laptop and added them to a playlist. When syncing to my iPhone SE running iOS 9.3.2, these local songs are greyed out, all other songs sync correctly. I...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Manage subscriptions purchase

So I'm trying to help out a coworker before her wedding. She purchased Spotify premium through her Apple ID under manage supsriptions.The problem is that her Spotify account still says free, not sure what account it paid for the subscription at this ...

  • Newbie
  • So I'm trying to help out a coworker before her wedding. She purchased Spotify premium through her Apple ID under manage supsriptions. The problem is that her Spotify account still says free, not su...
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

Please... how can I get rid of this big, green »Shuffle«-Button?

I'm pay for aPremium Account and I'm happy with your service.Just one thing... there is this big, green Shuffle-Button. This is very irritating, becaus, if I want to skip a song or jump to the next song, I want to have this skip Button instead of a s...

  • Casual Listener
  • I'm pay for aPremium Account and I'm happy with your service. Just one thing... there is this big, green Shuffle-Button. This is very irritating, becaus, if I want to skip a song or jump to the next...
  • angusbutcher
  • Regular
  • 1154 Views
  • 3 replies
  • 1 likes
  • 1154 Views
  • 3 replies
  • 1 likes

Problemas con premium

Mi cuenta era premium pagada por el app store, un pago fallo por que la tarjeta vencio, cuando la actualize mi cuenta se volvio gratis, y ahora no me deja volver a pagar el premium atravez de app store. No puedo pagarlo por otro lado por que mi tarje...

  • Newbie
  • Mi cuenta era premium pagada por el app store, un pago fallo por que la tarjeta vencio, cuando la actualize mi cuenta se volvio gratis, y ahora no me deja volver a pagar el premium atravez de app sto...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Destiny Soundtrack Issue

So I'm a Destiny nerd and I LOVE to listen to the Spotify playlist of the destiny soundtrack but, there's one problem. When I listened to the official one I'd get through like 5 songs and then bam I'd hit a wall of halo, doom, etc... I then waste all...

  • Newbie
  • So I'm a Destiny nerd and I LOVE to listen to the Spotify playlist of the destiny soundtrack but, there's one problem. When I listened to the official one I'd get through like 5 songs and then bam I'...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Deleting music on Spotify

Hi there, I have 2 iphone 4s devices, my idea was to use one just for Spotify music and the other as a general smartphone so that one phone does not get all the memory used up for music tracks. However I see the music I have downloaded to listen to o...

  • Newbie
  • Hi there, I have 2 iphone 4s devices, my idea was to use one just for Spotify music and the other as a general smartphone so that one phone does not get all the memory used up for music tracks. Howev...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Can't log in using the app

Hi an anyone help? I can't log in using the app on my iPhone and iPod it says wrong password even though I have reset the password and can log in fine using a browser??

  • Newbie
  • Hi an anyone help? I can't log in using the app on my iPhone and iPod it says wrong password even though I have reset the password and can log in fine using a browser??
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Superuser Contribution Discovery Weekly Playlist Recovery feature

Hellow, lads. So from the list of help requests, I see that I'm not the only one helpless because we cannot revisit last week's Discovery Weekly playlist. I checked the Spotify Idea list, someone already posted it, and it's on a "not right now" statu...

  • Casual Listener
  • Hellow, lads.   So from the list of help requests, I see that I'm not the only one helpless because we cannot revisit last week's Discovery Weekly playlist. I checked the Spotify Idea list, so...
  • missietat
  • Casual Listener
  • 508 Views
  • 3 replies
  • 0 likes
  • 508 Views
  • 3 replies
  • 0 likes

Solved!! Album art takes forever to load despite connection quality

tl;dr all images (including album art) take up to 10..20 sec to load for a good couple of weeks now. I've been using Spotify for a few years just fine. But I had a free account. A month ago I decided to open a new account and buy Premium. My Premium ...

  • Music Fan
  • tl;dr all images (including album art) take up to 10..20 sec to load for a good couple of weeks now.   I've been using Spotify for a few years just fine. But I had a free account. A month ago ...
  • power_max_9000
  • Music Fan
  • 5655 Views
  • 4 replies
  • 0 likes
  • albumart
    connection
    slow
  • 5655 Views
  • 4 replies
  • 0 likes

Adding music to library by playing songs

Hello, I listen to Spotify pretty regularly on my iPhone. I listen to a variety of different music that I usually find by searching for the artist/song using the search function. Typically I don't create playlists or add music general library. I was ...

  • Newbie
  • Hello,   I listen to Spotify pretty regularly on my iPhone. I listen to a variety of different music that I usually find by searching for the artist/song using the search function. Typically I...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Spotify keeps logging me out and deleting all my downloaded songs when my iPhone dies

ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help

  • Casual Listener
  • ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help
  • ebourlon
  • Casual Listener
  • 939 Views
  • 3 replies
  • 4 likes
  • 939 Views
  • 3 replies
  • 4 likes

COMPRAR SPOTIFY PREMIUM

Quiero pagar mi suscripción premuim desde mi iphone pero no me sale la opción de renovar suscripción desde la app y ya gaste en una tarjeta de itunes para pagar :C¿Alguna solución?

  • Newbie
  • Quiero pagar mi suscripción premuim desde mi iphone pero no me sale la opción de renovar suscripción desde la app y ya gaste en una tarjeta de itunes para pagar :C ¿Alguna solución?
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Solved!! Songs Stop In Offline Mode

Songs stop playing after a minute or so (right around 59 seconds) when I'm using Spotify on my iPod Touch in offline mode. I'm not sure if this has something to do with the amount of music I have in the playlist (although I didn't think that mattered...

  • Newbie
  • Songs stop playing after a minute or so (right around 59 seconds) when I'm using Spotify on my iPod Touch in offline mode. I'm not sure if this has something to do with the amount of music I have in ...
  • superlegodj
  • Casual Listener
  • 1052 Views
  • 2 replies
  • 0 likes
  • 1052 Views
  • 2 replies
  • 0 likes

New tabbed-style interface still not activated

Hello, All the screenshots and posts I see alreadt contain the new tabbed interface. In fact, it has already been released a few months ago. However, for some odd reason my Spotify still doesn't show it, even after clearing all data and reinstalling....

  • Newbie
  • Hello,   All the screenshots and posts I see alreadt contain the new tabbed interface. In fact, it has already been released a few months ago. However, for some odd reason my Spotify still doe...
  • mrgsteele
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • Interface
    Tabbed
  • 411 Views
  • 1 replies
  • 0 likes