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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43375 Views

43 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109070 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1640 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301898 Views

62 replies

16 likes

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  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127812 Views

19 replies

38 likes

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[iOS][Playlists] Playlist shuffle playing bug?

Device: iOS 10.0.2 on iPhoneWhen I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually press the next song button. This problem may be caused ...

Newbie

Device: iOS 10.0.2 on iPhone When I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually pr...

525 Views

0 replies

0 likes

iOS
Playlists
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No autoplay

Hi, I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song (~2sec before the end) the music stops and there is not autoplay to the...

Newbie

Hi,    I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song ...

528 Views

0 replies

0 likes

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Album cannot be played, but only on phone

I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea why.

Casual Listener

I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea ...

tasharoy

Casual Listener

631 Views

3 replies

0 likes

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Music stops because apparently it connects to another phone or device that is not mine

I have a problem since 2 weeks now. My music stops evry 2 minutes unless I don t put the phone on flight mode. The reason is that spotify connects and plays music on another phone or device that I don t know anything about. It s very disturbing and I...

Newbie

I have a problem since 2 weeks now. My music stops evry 2 minutes unless I don t put the phone on flight mode. The reason is that spotify connects and plays music on another phone or device that I do...

d_p_4

Composer

525 Views

1 replies

0 likes

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  • 1 replies
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Can I move an individual account into a family plan?

Can I somehow move my individual account into somebody else's family plan?If not is there any way to transfer my playlists and data into a new account?Thanks.

Casual Listener

Can I somehow move my individual account into somebody else's family plan? If not is there any way to transfer my playlists and data into a new account? Thanks.

d_p_4

Composer

1286 Views

1 replies

0 likes

Family Plan
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Why are some songs in Spotify's playlists available offline without my consent?

I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the "Home" menu and in the "Just for you" playlist folder. I...

Casual Listener

I have no space left on my iPhone and therefore viewed my storage settings. Spotify occupied 2 GB. I have made only 20 songs available offline. I was randomly checking out some playlists in the ...

d_p_4

Composer

716 Views

2 replies

0 likes

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Buy Premium over iTunes

Hi, is it not possible to buy premium over iTunes?I don't find any options in the App to buy it. Need help.

Newbie

Hi,   is it not possible to buy premium over iTunes? I don't find any options in the App to buy it. Need help.

Maxim

Spotify Star

549 Views

1 replies

0 likes

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online mode take storage?

I've got a problem with spotify disk space on iphone 6s. Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online mode) after two weeks it takes 425 mb . Since i dowloaded...

Casual Listener

I've got a problem with spotify disk space on iphone 6s.  Once I install the app it took about 65 mb .after several days I observed that app gain space every time i stream some new songs(online ...

WheresLee

Roadie

695 Views

1 replies

0 likes

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Spotify Stops at 7 Seconds

I have an iPhone 5S and Spotify Premium. Whenever I am on Spotify and I am listening to a song that I haven't downloaded it stops at 7 seconds. I have tried all of the solutions and none of them have worked and I am getting frustrated because I pay f...

Newbie

I have an iPhone 5S and Spotify Premium. Whenever I am on Spotify and I am listening to a song that I haven't downloaded it stops at 7 seconds. I have tried all of the solutions and none of them have...

423 Views

0 replies

0 likes

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Ios 10 crossfade broken

Since the new ios app update that fixed the preview bug on ios 10 (thank you!) a new bug showed up... When I use crossfade with repeat on a single track, the last seconds of the song are skipped and the song restarts

Casual Listener

Since the new ios app update that fixed the preview bug on ios 10 (thank you!) a new bug showed up... When I use crossfade with repeat on a single track, the last seconds of the song are skipped and ...

Swanny

Community Legend

1657 Views

7 replies

1 likes

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impossible de lire ma musique telechargée ..

Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme vous pourrez le voir plus bas je n'arrive plus a ec...

Newbie

Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme ...

506 Views

0 replies

0 likes

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Log on issues

I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "create an account", but why won't it let me in. My p...

Newbie

I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "c...

osornios

Spotify Star

499 Views

2 replies

0 likes

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[iOS][Other] iPhone app freezes when opened without wifi or 4G service.

I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downloaded to listen to offline, the app freezes. It jus...

Newbie

I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downl...

452 Views

0 replies

0 likes

iOS
Other
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Solved!! iPhone log in fails

I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in. "Login failed You've already created an account with this email address." And when I try to log in via Facebook it comes up with Error 404.

Casual Listener

I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in.   "Login failed   You've already created an account with this email address."   And wh...

NoAlFracking

Casual Listener

893 Views

2 replies

0 likes

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iPhone won't play the next Spotify song automatically

Can anyone help??? This issue is driving me crazy. Spoken to Spotify a number of times to get a resolution and still no joy. They are saying this is Spotifys fault and I need to wait for an update.Basically either on wifi or 4g with either a download...

Visitor

Can anyone help??? This issue is driving me crazy. Spoken to Spotify a number of times to get a resolution and still no joy. They are saying this is Spotifys fault and I need to wait for an update. ...

heddahk

Newbie

2041 Views

12 replies

0 likes

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App won't update on iPhone 5s

Hey,my Spotify app won't update on my iPhone 5s. It's still the old version where the menu if on the top left instead of at the bottom.Even after deleting and redownloading the app, the layout is still the old one.What can I do to solve this?thanks i...

Newbie

Hey, my Spotify app won't update on my iPhone 5s. It's still the old version where the menu if on the top left instead of at the bottom. Even after deleting and redownloading the app, the layout is...

svenspam

Newbie

914 Views

2 replies

0 likes

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Solved!! unknown device showing and unknown songs listed in "recently Played" section

Hi! The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restarted spotify this ps4 still remains. Also, some songs I never eve...

Casual Listener

Hi!   The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restar...

Alexelmagnifico

Casual Listener

1773 Views

2 replies

0 likes

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  • 2 replies
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Spotify wont play through car stereo.

I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devices but when i tap on it it only lets me select iph...

Casual Listener

I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devi...

Astame

Community Legend

42119 Views

3 replies

0 likes

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Boa tarde!

Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a rede telefônica envia aos clientes para poder aderir...

Newbie

Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a r...

446 Views

0 replies

0 likes

  • 446 Views
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  • 0 likes