Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

229335 Views

53 replies

13 likes

  • 229335 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152758 Views

507 replies

108 likes

  • 152758 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106865 Views

19 replies

38 likes

  • 106865 Views
  • 19 replies
  • 38 likes

Solved!! Missing music

All of my music (my songs, albums, and artists) have all disappeared from my library except for the few that I re-saved before I realized that I had lost all of my content. My playlists are still intact but none of the music is actually saved anymore...

Casual Listener

All of my music (my songs, albums, and artists) have all disappeared from my library except for the few that I re-saved before I realized that I had lost all of my content. My playlists are still int...

tomasrex

Roadie

617 Views

6 replies

0 likes

  • 617 Views
  • 6 replies
  • 0 likes

Work from home keeps turning on

I used to have the song work from home in my spotify playlist but I deleted it a while back and after and ad or if im in shuffle mode whatever playllist im listening to "work from home" always turns on.... Please help me!

Newbie

I used to have the song work from home in my spotify playlist but I deleted it a while back and after and ad or if im in shuffle mode whatever playllist im listening to "work from home" always turns ...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Last.fm integration is flaky

Hi! I logged this under iOS, but it happens on the desktop too. It seems like last.fm integration just dies after some time. On my laptop, it sometimes would just stop scrobbling. This happens a lot when I leave my laptop on (and spotify running), an...

Newbie

Hi!   I logged this under iOS, but it happens on the desktop too.   It seems like last.fm integration just dies after some time. On my laptop, it sometimes would just stop scrobbling. T...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Playlist not in order

Please help me!!! My playlist is not in order! It is playing songs from all over!! Not in the order of my playlist!

Newbie

Please help me!!! My playlist is not in order! It is playing songs from all over!! Not in the order of my playlist!

Hubo

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Solved!! "Running" Genre/Mood Not Populating, Not Starting

Hi Team, On my iPhone 6 (latest version has been properly downloaded, restarted, etc), I can see "Running" as an option under Browse-->Genres/Moods, but none of the playlists load. Similarly, on my "Recently Played" menu, I can see the "Epic" Running...

Casual Listener

Hi Team,  On my iPhone 6 (latest version has been properly downloaded, restarted, etc), I can see "Running" as an option under Browse-->Genres/Moods, but none of the playlists load. Sim...

sasguigna

Casual Listener

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

all my music wont download to offline mode

i have an iphone 6s plus and it is updated to the latest software 9.3.3 and my spotify is updated also. i have good internet connection and i have more than 20gb of memory on my phone but still most of my music will not download like only 20% will do...

Newbie

i have an iphone 6s plus and it is updated to the latest software 9.3.3 and my spotify is updated also. i have good internet connection and i have more than 20gb of memory on my phone but still most ...

Karnage311

Regular

410 Views

2 replies

1 likes

  • 410 Views
  • 2 replies
  • 1 likes

Music no longer on Spotify

Recently I have realised that two James Bay that I had seen in the past few days are no longer in any of my playlists or anywhere on Spotify. Why would this happen?

Casual Listener

Recently I have realised that two James Bay that I had seen in the past few days are no longer in any of my playlists or anywhere on Spotify. Why would this happen?

Maxim

Spotify Star

440 Views

3 replies

0 likes

  • 440 Views
  • 3 replies
  • 0 likes

Can't still find my daily mix suggestions

Hi! I'm starting to believe the daily mix suggestion playlist has to be a myth cos can't still find it although my partner has it in her spotify and we are using the family premium. Is it a myth or what am I doing wrong? Would so like to use that fea...

Casual Listener

Hi!    I'm starting to believe the daily mix suggestion playlist has to be a myth cos can't still find it although my partner has it in her spotify and we are using the family premium. Is...

Hubo

Community Legend

1168 Views

5 replies

0 likes

  • 1168 Views
  • 5 replies
  • 0 likes

Iphone 5 issue

Iphone 5 issue. Battary is charging full.

Casual Listener

Iphone 5 issue. Battary is charging full.

Hubo

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Huge delay after clicking play song or adding songs to playlists (iPad Mini)

I've been using Spotify happily for probably around 2-3 years on my iPad Mini without problems until recently. I frequently get these huge pauses of nothingness when I try to stream a song or add a song to a playlist. I thought it was my internet con...

Newbie

I've been using Spotify happily for probably around 2-3 years on my iPad Mini without problems until recently. I frequently get these huge pauses of nothingness when I try to stream a song or add a s...

silentpilgrim

Regular

1008 Views

1 replies

0 likes

  • 1008 Views
  • 1 replies
  • 0 likes

Iphone notifications for new inbox message not working

iphone push notification stopped working. Used to work flawlessly as friends would send songs or reply to songs I sent to them. I would even receive a nice notification on my apple watch. For some reason all notifications have stopped. I won't know I...

Casual Listener

iphone push notification stopped working.  Used to work flawlessly as friends would send songs or reply to songs I sent to them.  I would even receive a nice notification on my apple watch....

Alexiatran

Casual Listener

1284 Views

2 replies

3 likes

inbox
iOS
messages
  • 1284 Views
  • 2 replies
  • 3 likes

How to add song quickly

If anyone know how to add song quickly with iphone6s that don't need into Spotify appThx bro

Newbie

If anyone know how to add song quickly with iphone6s that don't need into Spotify app Thx bro

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Spotify running playlist is not appearing

The Spotify running playlist are not appearing on my iPhone even though I am online. The entire section is blank please help

Regular

The Spotify running playlist are not appearing on my iPhone even though I am online. The entire section is blank please help

Hubo

Community Legend

945 Views

14 replies

4 likes

  • 945 Views
  • 14 replies
  • 4 likes

Spotify running

The playlist for Spotify running are not appearing on my iPhone even though I am connected to the Internet the section is completely blank. Please help

Regular

The playlist for Spotify running are not appearing on my iPhone even though I am connected to the Internet the section is completely blank. Please help

pvtsamoa

Newbie

400 Views

3 replies

1 likes

  • 400 Views
  • 3 replies
  • 1 likes

Sharing to Facebook

I have a playlist that I'm trying to share to my Facebook feed. WHen I first did it, it showed a preview picture (4 album covers of tracks on the list) and then the wrong playlist name. Now, it posts with a box that says "open.spotify.com." When on a...

Newbie

I have a playlist that I'm trying to share to my Facebook feed. WHen I first did it, it showed a preview picture (4 album covers of tracks on the list) and then the wrong playlist name. Now, it posts...

DylanDakota

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Run Feature not showing up after loading

Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day. Well, I had a short dry spell from running for the past week and I come back to use it today and it won't load for me. I have an Iphone 6S, so I ru...

Newbie

Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day.  Well, I had a short dry spell from running for the past week and I come back to use it tod...

343 Views

0 replies

1 likes

  • 343 Views
  • 0 replies
  • 1 likes

Running Playlists (ALL OF THEM) have disappeared from the Running category on my iPhone app!

Hey there! I woke up for my run today, fired up my Runkeeper, and went to the "Running" category, and to my despair, ALL the running playlists had disspeared! No "Recommended for you" square, no "Indie Kick"... Nothing. Restarting the app did nothing...

Newbie

Hey there!   I woke up for my run today, fired up my Runkeeper, and went to the "Running" category, and to my despair, ALL the running playlists had disspeared! No "Recommended for you" square...

user-removed

Not applicable

757 Views

1 replies

1 likes

Running gone
Running with spotify
  • 757 Views
  • 1 replies
  • 1 likes

signing into spotify on my iPhone 6

i got a new iphone and every time i try to sign in on the app with the "log in with facebook" button it freezes and doesn't log in.. please help

Newbie

i got a new iphone and every time i try to sign in on the app with the "log in with facebook" button it freezes and doesn't log in.. please help

osornios

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

How do I know if I am playing songs offline?

If I'm off WIFI, how do I know when I can play the songs safely offline without using my cellular data? I see the green arrows next to the songs. Is this all I need to verify that they will play offline? Thanks!

Newbie

If I'm off WIFI, how do I know when I can play the songs safely offline without using my cellular data? I see the green arrows next to the songs. Is this all I need to verify that they will play offl...

mzwagemakers

Roadie

897 Views

1 replies

0 likes

  • 897 Views
  • 1 replies
  • 0 likes

Solved!! iPad & iPhone "An error occurred. Try Again".

Hi, I am having problems with my iPad & iPhone. Both have iOS 9.3.2, and Spotify app 5.7.0.1055. Since it affects both, I guess it must be an account problem? I have tried killing the app, cold booting the devices, and no help.

Casual Listener

Hi,    I am having problems with my iPad & iPhone. Both have iOS 9.3.2, and Spotify app 5.7.0.1055. Since it affects both, I guess it must be an account problem?   I have tried...

OldSmurf56

Newbie

3748 Views

7 replies

0 likes

  • 3748 Views
  • 7 replies
  • 0 likes