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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37017 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102561 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1301 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299097 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125788 Views

19 replies

38 likes

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impossible de lire ma musique telechargée ..

Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme vous pourrez le voir plus bas je n'arrive plus a ec...

Newbie

Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme ...

501 Views

0 replies

0 likes

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Log on issues

I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "create an account", but why won't it let me in. My p...

Newbie

I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "c...

osornios

Spotify Star

480 Views

2 replies

0 likes

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[iOS][Other] iPhone app freezes when opened without wifi or 4G service.

I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downloaded to listen to offline, the app freezes. It jus...

Newbie

I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downl...

446 Views

0 replies

0 likes

iOS
Other
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Solved!! iPhone log in fails

I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in. "Login failed You've already created an account with this email address." And when I try to log in via Facebook it comes up with Error 404.

Casual Listener

I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in.   "Login failed   You've already created an account with this email address."   And wh...

NoAlFracking

Casual Listener

875 Views

2 replies

0 likes

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iPhone won't play the next Spotify song automatically

Can anyone help??? This issue is driving me crazy. Spoken to Spotify a number of times to get a resolution and still no joy. They are saying this is Spotifys fault and I need to wait for an update.Basically either on wifi or 4g with either a download...

Visitor

Can anyone help??? This issue is driving me crazy. Spoken to Spotify a number of times to get a resolution and still no joy. They are saying this is Spotifys fault and I need to wait for an update. ...

heddahk

Newbie

1980 Views

12 replies

0 likes

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App won't update on iPhone 5s

Hey,my Spotify app won't update on my iPhone 5s. It's still the old version where the menu if on the top left instead of at the bottom.Even after deleting and redownloading the app, the layout is still the old one.What can I do to solve this?thanks i...

Newbie

Hey, my Spotify app won't update on my iPhone 5s. It's still the old version where the menu if on the top left instead of at the bottom. Even after deleting and redownloading the app, the layout is...

svenspam

Newbie

900 Views

2 replies

0 likes

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Solved!! unknown device showing and unknown songs listed in "recently Played" section

Hi! The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restarted spotify this ps4 still remains. Also, some songs I never eve...

Casual Listener

Hi!   The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restar...

Alexelmagnifico

Casual Listener

1751 Views

2 replies

0 likes

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Spotify wont play through car stereo.

I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devices but when i tap on it it only lets me select iph...

Casual Listener

I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devi...

Astame

Community Legend

42103 Views

3 replies

0 likes

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Boa tarde!

Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a rede telefônica envia aos clientes para poder aderir...

Newbie

Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a r...

437 Views

0 replies

0 likes

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Spotify Premium via ITunes

Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App, i have logged out and on, i have tried it on the C...

Newbie

Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App,...

Maxim

Spotify Star

429 Views

1 replies

0 likes

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  • 1 replies
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No menu on the bottom on screen!

I'm not able to get my menu on the bottom on the app when I'm logged on with my account!But it works when I'm logged on with another account on the same phone!How to solve this problem??

Newbie

I'm not able to get my menu on the bottom on the app when I'm logged on with my account! But it works when I'm logged on with another account on the same phone! How to solve this problem??

Maxim

Spotify Star

612 Views

1 replies

1 likes

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  • 1 replies
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Bottom Navigation Not Showing on iOS for Certain Accounts

I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, not the bottom menu bar. Spotify version is 6.5.0.1665, the...

Newbie

  I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, ...

Maxim

Spotify Star

895 Views

1 replies

0 likes

iOS
menu
navigation
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  • 1 replies
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How do we use the family Spotify with only 1 email

Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different emails. The problem is we don't have different ema...

Newbie

Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different...

Maxim

Spotify Star

428 Views

1 replies

0 likes

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  • 1 replies
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App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use

App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use. This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and not the phone. I've tried re-installing spotify twice, but...

Newbie

App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use.  This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and n...

450 Views

0 replies

0 likes

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Local files not showing on iPhone

I have added 2 albums into Spotify as local files. Both from the same external harddrive where they've been stored for ages. Both albums are not on Spotify (or not in the UK at least). Would like to listen to both on my iPhone. Have made a playlist f...

Newbie

I have added 2 albums into Spotify as local files.  Both from the same external harddrive where they've been stored for ages.  Both albums are not on Spotify (or not in the UK at least). &...

547 Views

0 replies

1 likes

  • 547 Views
  • 0 replies
  • 1 likes

No connection on certain networks

The problems started after the recent update from Spotify. I have two computers running on OSX and an Android phone. Everything works fine when I use any Wi-Fi network outside my home (both computers and cell phone). But when I try using it on my com...

Newbie

The problems started after the recent update from Spotify.   I have two computers running on OSX and an Android phone. Everything works fine when I use any Wi-Fi network outside my home (...

402 Views

0 replies

0 likes

  • 402 Views
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Friend signed in to my iPad with premium using facebook, now I can't sign in with facebook

I brought my iPad to an event, and because I only have the a free Spotify account, we wanted to stream music without the commercials. I signed out and a friend of mine signed back in using his facebook credentials. Now, I can't log back in using my f...

Newbie

I brought my iPad to an event, and because I only have the a free Spotify account, we wanted to stream music without the commercials.  I signed out and a friend of mine signed back in using his ...

395 Views

0 replies

0 likes

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Solved!! Change Language

How to change app language in app setting?

Casual Listener

How to change app language in app setting?

eliasgdfhkfgdjh

Regular

9926 Views

1 replies

0 likes

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  • 1 replies
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Some songs won't play through Spotify Connect

Hi there, I have troubles with playing songs through Spotify Connect. If I play songs of Lauren Daigle from her latest album, the songs won't play. If I play the songs on my mac, they work. Tried it on iOS, Mac OSX & Android. Same account. Does anyon...

Newbie

Hi there,   I have troubles with playing songs through Spotify Connect. If I play songs of Lauren Daigle from her latest album, the songs won't play. If I play the songs on my m...

MisterSting

Newbie

729 Views

1 replies

0 likes

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  • 1 replies
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[All Android] Storage Area Not Found

I'm strying to move songs to a new SD device but the symbol of 3 lines stacked on top of each other doesn't appear. Can anyone offer help as to what I'm doing incorrectly? The instructions seem simple enough but the symbol is no where to be found. Ch...

Casual Listener

I'm strying to move songs to a new SD device but the symbol of 3 lines stacked on top of each other doesn't appear. Can anyone offer help as to what I'm doing incorrectly? The instructions seem simpl...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes