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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

242137 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

124981 Views

119 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2981 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

307731 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

132027 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Can't log in

Spotifiy on IOS suddenly logged me out. I couldn't remember my password so I went on the PC and changed it. I can login on the PC but still get told it's wrong on the App on my iPhone 6+. It is not tied to a facebook account, just an email and a pass...

Casual Listener

Spotifiy on IOS suddenly logged me out.  I couldn't remember my password so I went on the PC and changed it.  I can login on the PC but still get told it's wrong on the App on my iPhone 6+....

shuff1203

Casual Listener

491 Views

1 replies

0 likes

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  • 1 replies
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The app is not working at the back via bluetooth

Hey, I have Iphone7, and with latest spotify update I can't play music at the back while the phone is connected to the car via bluetooth, I have to keep spotify open, and when I get notification it stops playing music. I have to close it and re-open ...

Newbie

Hey,    I have Iphone7, and with latest spotify update I can't play music at the back while the phone is connected to the car via bluetooth, I have to keep spotify open, and when I get no...

463 Views

0 replies

1 likes

  • 463 Views
  • 0 replies
  • 1 likes

my Mixtapes

I accidentally clicked on the button that removes a certain artist from my mixtapes so that Spotify won't add any of his songs to my automatically created mixtapes anymore. any possibility to undo that?thank you

Casual Listener

I accidentally clicked on the button that removes a certain artist from my mixtapes so that Spotify won't add any of his songs to my automatically created mixtapes anymore. any possibility to undo th...

Isifaxi

Casual Listener

593 Views

2 replies

0 likes

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  • 2 replies
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Random pausing

I have Spotify premium and have music downloaded yet when I play the music on my phone through my car, it will randomly pause on its own and I will have to manually click play. But when I play it through my speakers at home, it's completely fine. Ple...

Casual Listener

I have Spotify premium and have music downloaded yet when I play the music on my phone through my car, it will randomly pause on its own and I will have to manually click play. But when I play it thr...

Carolineeeeeeee

Casual Listener

567 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify won't pause music when call comes in

When using Spotify through Carplay, whenever a call comes in, the music continues to play over the carphone speaker. Person on the other end can hear it too. Started with IOS10 update. Apple tech doesn't have a solution. Tried reboot and reinstallati...

Newbie

When using Spotify through Carplay, whenever a call comes in, the music continues to play over the carphone speaker. Person on the other end can hear it too. Started with IOS10 update. Apple tech doe...

Peargarden

Casual Listener

709 Views

1 replies

0 likes

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  • 1 replies
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Why have I paid for Premium but can't use any of it's features? Can't find anywhere contact direct

I have been paying for Spotify Premium for 2 months now and can't use any of it's facilities or features. Please help me........

Newbie

I have been paying for Spotify Premium for 2 months now and can't use any of it's facilities or features. Please help me........

marlonsphere

Roadie

396 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Suddenly only ~5% of songs are available offline

I have Premium and I can only play about 20/300 songs when I'm offline. This is a new problem. These songs used to be available and now they are not. It has nothing to do with playlists, only my Songs library. Can someone please provide a solution? I...

Casual Listener

I have Premium and I can only play about 20/300 songs when I'm offline. This is a new problem. These songs used to be available and now they are not. It has nothing to do with playlists, only my Song...

Brandubbz

Casual Listener

667 Views

2 replies

0 likes

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Battery death deletes music

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music that I had already on my device before my phone had d...

Casual Listener

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music th...

marlonsphere

Roadie

515 Views

1 replies

0 likes

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  • 1 replies
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Strange log in behavior Help please..

When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)

Newbie

When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)

marlonsphere

Roadie

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

An Error Occurred

Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try Again" button below (which does nothing, no matter h...

Newbie

Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try A...

712 Views

0 replies

0 likes

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Error 404

I have changed my password and also tried to log in via Facebook and am getting the same error each time. Really frustrating

Newbie

I have changed my password and also tried to log in via Facebook and am getting the same error each time.   Really frustrating

marlonsphere

Roadie

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
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Solved!! Can not log in on app, on safari it works ok.

Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok.It says wrong username or password. I tried to reset the password but it still does not work.I got my account in sweden but I am now in Oslo. I never logged i...

Newbie

Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok. It says wrong username or password. I tried to reset the password but it still does not work. I got my a...

marlonsphere

Roadie

1062 Views

1 replies

0 likes

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  • 1 replies
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You've already created an account with this address.

Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn't it now just open?

Newbie

Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn'...

marlonsphere

Roadie

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
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Solved!! Local Files won't sync to iPhone 6a

Hello,I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is not working. Can anyone help me?

Casual Listener

Hello, I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is...

brandonreiff

Casual Listener

1272 Views

4 replies

0 likes

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Car Connection dies after about 30 seconds of play

When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB. I know it's connected properly because it charges while plugged in. I choose USB from stereo options and Spotify will play for a bit, then shuts off and the error message...

Casual Listener

When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB.  I know it's connected properly because it charges while plugged in.  I choose USB from stereo options and Sp...

jrmcgirl

Casual Listener

778 Views

4 replies

0 likes

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  • 4 replies
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Forgot the Apple ID i subscribed spotify to

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its cheaper. Is there other alternative way to unsubscribe? ...

Newbie

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its ...

kbrooksc

Community Legend

496 Views

1 replies

0 likes

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  • 1 replies
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mobile playlists song order not matching desktop order. not syncing.

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change.

Casual Listener

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change. 

496 Views

0 replies

1 likes

  • 496 Views
  • 0 replies
  • 1 likes

Solved!! Have premium, cannot access downloaded playlists

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None of them have the green arrow lit anymore and it kee...

Casual Listener

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None ...

johnstvc

Casual Listener

1180 Views

2 replies

0 likes

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  • 2 replies
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You're Offline

I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 dollars a month and not be able to contact anyone.How much is Apple Music? I am about to f...

Casual Listener

I am going to cancel my subscription.  I am on strong wireless and only message I get is "You're Offline"      The troubleshooting is worthless   I dont want to pay 10 do...

Toadtoad

Roadie

1602 Views

3 replies

0 likes

  • 1602 Views
  • 3 replies
  • 0 likes