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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30701 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293859 Views

60 replies

15 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

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Solved!! songs disappeared

I updated to the IOS 10 and then attempted downloading all of my songs with no wifi connection. It was downloading but very slowly mind you. However, when I reopened Spotify all of my songs had disappeared. This made me real sad because this is the s...

Casual Listener

I updated to the IOS 10 and then attempted downloading all of my songs with no wifi connection. It was downloading but very slowly mind you. However, when I reopened Spotify all of my songs had disap...

aalliniece94

Casual Listener

893 Views

3 replies

0 likes

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Album Art Does Not Match Album

For some reason a large portion of my music had its album art changed to a different album. As an example, a track clearly says "Queen" "Death on Two Legs" and "A Night at the Opera" but the album art shown is for Queen's Greatest Hits instead of A N...

Regular

For some reason a large portion of my music had its album art changed to a different album. As an example, a track clearly says "Queen" "Death on Two Legs" and "A Night at the Opera" but the album ar...

CudaHemi

Newbie

2388 Views

5 replies

1 likes

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  • 5 replies
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Can't see the album artwork offline

I can not view the album artwork while im listening offline. I think this happened after I upgraded my phone to iOS10. PLEASE SOMEONE HELO ME!I am using and iPhone 6 btw.

Newbie

I can not view the album artwork while im listening offline. I think this happened after I upgraded my phone to iOS10. PLEASE SOMEONE HELO ME! I am using and iPhone 6 btw.

418 Views

0 replies

0 likes

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Syncing Local Library/iTunes Songs from Computer Spotify to iPhone 5S Spotify

I am having trouble getting songs from my computer to sync to my spotify on my iPhone 5S. In the past, I have downloaded remixes and other songs and they have gone into my iTunes playlist on my Mac computer. Then, I go to Spotify and place those loca...

Casual Listener

I am having trouble getting songs from my computer to sync to my spotify on my iPhone 5S. In the past, I have downloaded remixes and other songs and they have gone into my iTunes playlist on my Mac c...

964 Views

0 replies

1 likes

iphone
itunes
Mac
offline sync
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AYUDA CON LA APLICACION EN IOS

SEÑORES, POR QUÉ LA APLICACIÓN ME PESA CADA VEZ MAS, SI NISIQUIERA DESCARGO MUSICAS. RECIEN TENGO LA APLICACIÓN INSTALADA HACE UN PAR DE DIAS Y YA PASO 1GB DE PESO. ¿ALGUIEN ME PUEDE EXPLICAR COMO FUNCIONA ESTO? YA QUE EN IOS NO SE PUEDE BORRAR EL CA...

Newbie

SEÑORES, POR QUÉ LA APLICACIÓN ME PESA CADA VEZ MAS, SI NISIQUIERA DESCARGO MUSICAS. RECIEN TENGO LA APLICACIÓN INSTALADA HACE UN PAR DE DIAS Y YA PASO 1GB DE PESO. ¿ALGUIEN ME PUEDE EXPLICAR COMO FU...

399 Views

0 replies

0 likes

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Spotify premium/trial not working on mobile

So I got Spotify premium right, and it works on my computer and it says I have premium on my computer and mobile website. However, it says I have the free version on my phone still. I've tried reinstalling the app and logging out and back in, to no a...

Newbie

So I got Spotify premium right, and it works on my computer and it says I have premium on my computer and mobile website. However, it says I have the free version on my phone still. I've tried reinst...

munjili

Casual Listener

1739 Views

4 replies

0 likes

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Solved!! IOS 6 ON MERCEDES MEDIA INTERFACE NOT RUNNING

Recently I updated my iphone to the IOS 6. The problem is that although my spotify app ran perfect on IOS 5 connected to the Mercedes Media Interface, with the IOS 6 the Mercedes Audio System tells me "no playable files". Anyone could solve the probl...

Newbie

    Recently I updated my iphone to the IOS 6. The problem is that although my spotify app ran perfect on IOS 5 connected to the Mercedes Media Interface, with the IOS 6 the Mercedes Au...

viaabruzzo

Casual Listener

10206 Views

6 replies

0 likes

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Spotify stops playing and connects to other iPhones?!

I posted this accidentaly in the Android section, here is my original Problem: Hey folks, since a couple of weeks my Spotify (on PC and iPhone) stops playing music and connects to other, unknown devices(mostly iPhones)! After it stops playing my musi...

Casual Listener

I posted this accidentaly in the Android section, here is my original Problem:   Hey folks, since a couple of weeks my Spotify (on PC and iPhone) stops playing music and connects to other, unk...

tkkimball

Newbie

618 Views

1 replies

0 likes

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· device limitation

I have had no problems since I subscribed to the Premium service but yesterday Spotify has decided that I have more than 3 devices attached to my account...........completely impossible since I only have an iPhone 6 and an iPad that have offliine pla...

Casual Listener

I have had no problems since I subscribed to the Premium service but yesterday Spotify has decided that I have more than 3 devices attached to my account...........completely impossible since I only ...

aodhokeady

Gig Goer

521 Views

1 replies

0 likes

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Solved!! Browse not working in iPad

Everything else working perfectly, just browse tab show weird message.I tried:1) Logout/Login2) Restart iPad3) Reinstalling app4) Removing device from offline list Nothing helps.

Regular

Everything else working perfectly, just browse tab show weird message. I tried: 1) Logout/Login 2) Restart iPad 3) Reinstalling app 4) Removing device from offline list    Nothing he...

Bundestrojaner

Casual Listener

4500 Views

12 replies

1 likes

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  • 12 replies
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Get logged out, when my phone runs out of battery?

Eventough I own Spotify Premium, when my phone turns down, I get logged out and my downloaded songs are gone?!But just since the new update! If this doesn't change, I will switch to Apple Music!Need Help please ._.

Casual Listener

Eventough I own Spotify Premium, when my phone turns down, I get logged out and my downloaded songs are gone?! But just since the new update! If this doesn't change, I will switch to Apple Music! N...

Swanny

Community Legend

694 Views

3 replies

0 likes

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Spotify on iPad not working behind a proxy but iPhone will

Hello, I am having trouble with spotify on ipad at a school I work at. The iPhone version will happily connect through the proxy server and work where as the iPad, pointing to the same proxy server with the same account, can not access Spotify. It si...

Newbie

Hello, I am having trouble with spotify on ipad at a school I work at. The iPhone version will happily connect through the proxy server and work where as the iPad, pointing to the same proxy server w...

1071 Views

0 replies

0 likes

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Playback doesn't work

Hi there! I noticed at the gym my trainer was using Spotify with the music overlapping like a dj does. After researching, my Spotify should be doing the same thing with playback on and the overlap of 12 seconds but nothing is working! It stops the so...

Newbie

Hi there! I noticed at the gym my trainer was using Spotify with the music overlapping like a dj does. After researching, my Spotify should be doing the same thing with playback on and the overlap of...

330 Views

0 replies

0 likes

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Solved!! "An error occurred Try again" message in Browse on iPad. Tried everything

Hi,I cannot use "Browse" in the app on Wifi. Radio works.App version 6.5.0.1665iPad iOS version 9.3.5 I tried reinstalled, rebooted app, rebooted iPad, changed wifi DNS, resetting network settings. Nothing works, it just say "An error occurred. Try a...

Casual Listener

Hi, I cannot use "Browse" in the app on Wifi. Radio works. App version 6.5.0.1665 iPad iOS version 9.3.5   I tried reinstalled, rebooted app, rebooted iPad, changed wifi DNS, resetting netw...

SpotifyUser1213

Casual Listener

1795 Views

4 replies

0 likes

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LTE data iOS not working, offline while using LTE ?

hi! i have an iPhone 5s and it has LTE data and spotify was working fine with my data (i could use it with my LTE data anywhere) but now when i use Spotify with my LTE it either says i am offline or it wont play my songs. I dont have premium and neve...

Newbie

hi! i have an iPhone 5s and it has LTE data and spotify was working fine with my data (i could use it with my LTE data anywhere) but now when i use Spotify with my LTE it either says i am offline or ...

828 Views

0 replies

0 likes

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"Browse" mode on iPad can't connect - "an error occurred"

Recently, after nothing with my devices or account changed, the browse section no longer works on my iPad. All other sections of the app work fine. The app also works fine on my iPhone. iPad and iPhone are still running iOS8 and newest version of spo...

Casual Listener

Recently, after nothing with my devices or account changed, the browse section no longer works on my iPad. All other sections of the app work fine. The app also works fine on my iPhone. iPad and iPho...

Swanny

Community Legend

1316 Views

6 replies

0 likes

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  • 6 replies
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Spotify doesn't see device when Bluetooth autoconnects

Recently installed a bluetooth recieved in my car, and my iPhone will connect to it automatically, but Spotify doesn't recognize any Bluetooth device available to play through. If I disconnect and reconnect the Bluetooth connection, it works, but it ...

Newbie

Recently installed a bluetooth recieved in my car, and my iPhone will connect to it automatically, but Spotify doesn't recognize any Bluetooth device available to play through.   If I disconne...

908 Views

0 replies

0 likes

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Question about Daily Mixes

I absolutely love the new daily mixes Spotify came out with last week. Actually, in my case, it's only one mix. It's mostly classic rock which is a pretty accurate depiction of what I've been listening to the past 3 years I've been using Spotify. My ...

Regular

I absolutely love the new daily mixes Spotify came out with last week. Actually, in my case, it's only one mix. It's mostly classic rock which is a pretty accurate depiction of what I've been listeni...

Mattosaurus

Community Legend

631 Views

1 replies

0 likes

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Spotify BMW integration - Search function

Hi.I was wondering if anyone had a chance to test the latest BMW/Spotify app version.From what they states on bmw site, "search" is now available: http://www.bmw.com/com/en/owners/bmw_apps_2013/apps/spotify/index.html "From now on, you can also use t...

Music Fan

Hi. I was wondering if anyone had a chance to test the latest BMW/Spotify app version. From what they states on bmw site, "search" is now available:   http://www.bmw.com/com/en/owners/bmw_ap...

Garethdphillipp

Newbie

828 Views

1 replies

0 likes

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  • 1 replies
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