Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33575 Views
  • 13 replies
  • 36 likes
  • 33575 Views
  • 13 replies
  • 36 likes

Cannot upgrade To the premium version

After I paid trough iTunes Store the 12.99€, and after the iTunes Store show me the bill, my Spotify doesn't pass to the premium version, already deleted the app and downloaded again, tired everything, so since I spent those money and I can't use Spo...

  • Casual Listener
  • After I paid trough iTunes Store the 12.99€, and after the iTunes Store show me the bill, my Spotify doesn't pass to the premium version, already deleted the app and downloaded again, tired everythin...
  • MatteoBellora
  • Casual Listener
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

I can't login on ipad via facebook

I installed spotify on ipad, but when i try to login with facebook, i type the facebook user and password, and the screen stays white (see atached picture), and thats it. I cannot login without facebook, because i created my account via facebook.than...

  • Newbie
  • I installed spotify on ipad, but when i try to login with facebook, i type the facebook user and password, and the screen stays white (see atached picture), and thats it. I cannot login without faceb...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

algunas canciones no se reproducen

Hola, tengo el plan family premium, pero algunas canciones de mi playlists no se reproducen y otras si. Cual puede ser el problema? Mi telefono es un iphone SE.

  • Casual Listener
  • Hola, tengo el plan family premium, pero algunas canciones de mi playlists no se reproducen y otras si. Cual puede ser el problema? Mi telefono es un iphone SE.  
  • osornios
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Songs turned to censored?

I have a free account and I've always been able to listen to explicit songs in my playlists. Today I went to play an explicit song and it suddenly doesn't say it's explicit by the name. I went back to the album where the song came from and it says it...

  • Newbie
  • I have a free account and I've always been able to listen to explicit songs in my playlists. Today I went to play an explicit song and it suddenly doesn't say it's explicit by the name. I went back t...
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 1 likes
  • 206 Views
  • 1 replies
  • 1 likes

Shazam create new list everytime

Everytime when i try to find a song with shazam, shazam creates a new "My Shazam Tracks" list on my spotify. I try to connect shazam about this issue ten days ago but there is no answer yet. Is there any suggestino to fix it?

Screenshot_30.png
  • Newbie
  • Everytime when i try to find a song with shazam, shazam creates a new "My Shazam Tracks" list on my spotify. I try to connect shazam about this issue ten days ago but there is no answer yet. Is ...
  • 268 Views
  • 0 replies
  • 3 likes
  • 268 Views
  • 0 replies
  • 3 likes

Available Offline vs Saved

Hi, I'm a premium subscriber and wondering what the difference between “Save” and ”Available Offline” is: When I save an album, i.e. in the Spotfiy App on my mac, it will be instantly downloaded and made available offline on my iPhone, although I hav...

  • Newbie
  • Hi,   I'm a premium subscriber and wondering what the difference between “Save” and ”Available Offline” is: When I save an album, i.e. in the Spotfiy App on my mac, it will be instantly downlo...
  • logan_samuelson
  • Newbie
  • 4903 Views
  • 2 replies
  • 0 likes
  • 4903 Views
  • 2 replies
  • 0 likes

Weird constant ringing while playing

Hello, I'm having an issue I can't figure out. I'm playing Spotify thru my iPad mini and during every single song, about every 30 seconds, I hear a telephone ringing. All of my notifications are turned off, and it's a ring my iPad has never made on i...

  • Newbie
  • Hello, I'm having an issue I can't figure out.  I'm playing Spotify thru my iPad mini and during every single song, about every 30 seconds, I hear a telephone ringing. All of my notifications ar...
  • candacewhite_
  • Newbie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Can't sync local files to iPhone

Hey.So I just added local files to my desktop Spotify and they work just perfectly, but my iPhone wont find them? It just says my local files playlist is empty. Im logged in with same account to both devices and using same wifi connection.

  • Casual Listener
  • Hey. So I just added local files to my desktop Spotify and they work just perfectly, but my iPhone wont find them? It just says my local files playlist is empty. Im logged in with same account to bo...
  • enkeria1992
  • Newbie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

While driving in airplane mode

Why when I cross the border or travel on plane can I not listen to Spotify? I have paid for premium and downloaded songs??? What's going on?

  • Casual Listener
  • Why when I cross the border or travel on plane can I not listen to Spotify? I have paid for premium and downloaded songs??? What's going on?
  • Ryesor
  • Casual Listener
  • 371 Views
  • 5 replies
  • 0 likes
  • 371 Views
  • 5 replies
  • 0 likes

[iOS 10 Public Beta 7] Spotify crashed when try to preview music

Just like the title said. Whenever I try to preview song/album/playlist by long press, Spotify suddenly crashed and closed. I repeat this and get the same result.I dont know if it's iOS 10 beta fault or just Spotify hasnt maximized to iOS 10

  • Casual Listener
  • Just like the title said. Whenever I try to preview song/album/playlist by long press, Spotify suddenly crashed and closed. I repeat this and get the same result. I dont know if it's iOS 10 beta fau...
  • Hubo
  • Community Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

spotify offline mode

I'm looking for a device that has no camera and can run spotify in offline mode. cant have any devices with a camera at my work, so i can no longer use my phone. a bit of research showed i could do that with ipod touch gen3, if i run an older version...

  • Casual Listener
  • I'm looking for a device that has no camera and can run spotify in offline mode. cant have any devices with a camera at my work, so i can no longer use my phone. a bit of research showed i could do t...
  • Lowke
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

How to purchase Premium as In App with AppStore credit?

Hello all I want to move from Apple Music to Spotify and have some credits left on the apple AppStore. Want to spend them on Spotify premium but currently can't. So as Long as there are no inapp purchase for premium I will have to stay with Apple Mus...

  • Visitor
  • Hello all   I want to move from Apple Music to Spotify and have some credits left on the apple AppStore. Want to spend them on Spotify premium but currently can't. So as Long as there are no i...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Disappearing Playlist

I am on Spotify premium. Just yesterday my account was working fine. I opened spotify today to find all my playlists had disappeared. And when i try to play a song, they stop playing midway. I've read some posts suggesting that it could possibly be b...

  • Newbie
  • I am on Spotify premium. Just yesterday my account was working fine. I opened spotify today to find all my playlists had disappeared. And when i try to play a song, they stop playing midway. I've rea...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

remove offline music I Phone

does anyone now how I can remove offline music from my I Phone? My memory is getting full...

  • Casual Listener
  • does anyone now how I can remove offline music from my I Phone? My memory is getting full...
  • eefkevonk
  • Casual Listener
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

[iOS][Social] Some messaging issues on both PC and iOS

I realize that these have probably already been requested at some point, but they are really pretty big issues that should be corrected. PC: When contributing to an ongoing message conversation / music sharing within Spotify that I have with a follow...

  • Regular
  • I realize that these have probably already been requested at some point, but they are really pretty big issues that should be corrected.   PC: When contributing to an ongoing message conversat...
  • 371 Views
  • 0 replies
  • 0 likes
  • iOS
    Social
  • 371 Views
  • 0 replies
  • 0 likes

Unsubscribed but still charged

Hi, i unsubscribed from my iphone via my appleID, spotify does not appear there anymore but i still get charged the price of the upgrade from Free to Premium. I want my money back, can someone help? Yves-dk

  • Newbie
  • Hi, i unsubscribed from my iphone via my appleID, spotify does not appear there anymore but i still get charged the price of the upgrade from Free to Premium. I want my money back, can someone help? ...
  • kbrooksc
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Login

Hello everyone, 2 months ago I was in Colombia and I had trouble logging get in, but I followed the instructions, and edited my profile and I was able to login again. But then I came back from my trip, and I had the same problem, I repeated the instr...

  • Newbie
  • Hello everyone,    2 months ago I was in Colombia and I had trouble logging get in, but I followed the instructions, and edited my profile and I was able to login again. But then I came b...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Trouble with premium account

I have a premium account and I payed for the month of august. When I log in, it says that I didn't pay and it only give me the option to go back to the regular account.

  • Casual Listener
  • I have a premium account and I payed for the month of august. When I log in, it says that I didn't pay and it only give me the option to go back to the regular account.
  • kbrooksc
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Spotify stuck on Splash screen on IPad

a new Spotify opens to login screen, I have logged in with Facebook, app opens to main screen for a period of time but is unresponsive, eventually crashes to splash screen.(logo) Close app reopen sits on splash screen and nothing else. Reinstall same...

  • Newbie
  • a new Spotify opens to login screen, I have logged in with Facebook, app opens to main screen for a period of time but is unresponsive, eventually crashes to splash screen.(logo) Close app reopen sit...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes