Spotify freezes constantly and keeps crashing

[WorldOfBenjamim]

On my iPhone 6 with the latest IOS Spotify keeps crashing and freezeing, it's been doing this for a few months and i'm serisouly considering ending my subscription if this is not fixed...

[osornios]

Hey @WorldOfBenjamim,

You should try deleting (including deletion of the cache and Spotify folders) and reinstalling the app. Hopefully that'll fix the issue.

[WorldOfBenjamim]

How do I delete the cache folders? 

[osornios]

@WorldOfBenjamim

1. On the home screen, tap and hold the Spotify icon until it shakes.
2. Tap the X symbol on the icon. (This will uninstall the app and delete the cache).
3. Open the App Store then search for and install the Spotify Music app.

[WorldOfBenjamim]

This did not work. Nobody has given me an answer. I think I will switch to Apple Music. 

Insane, so many people talking about on these forums how they have the same problem, and nobody has given them a solution. 

[d_p_4]

Hi,

Not sure if you have already tried it but a hard reset of your device can fix a lot of issues.

"Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears"

Don't worry this will not delete anything off your phone.