Spotify freezes constantly and keeps crashing

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Spotify freezes constantly and keeps crashing

WorldOfBenjamim
Casual Listener

On my iPhone 6 with the latest IOS Spotify keeps crashing and freezeing, it's been doing this for a few months and i'm serisouly considering ending my subscription if this is not fixed...

5 Replies

Re: Spotify freezes constantly and keeps crashing

Rock Star 22
Rock Star 22

Hey @WorldOfBenjamim,

 

You should try deleting (including deletion of the cache and Spotify folders) and reinstalling the app. Hopefully that'll fix the issue.

osorniosRock Star 22
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Re: Spotify freezes constantly and keeps crashing

WorldOfBenjamim
Casual Listener

How do I delete the cache folders? 

Re: Spotify freezes constantly and keeps crashing

Rock Star 22
Rock Star 22

@WorldOfBenjamim

 

  1. On the home screen, tap and hold the Spotify icon until it shakes.
  2. Tap the symbol on the icon. (This will uninstall the app and delete the cache).
  3. Open the App Store then search for and install the Spotify Music app.
osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify freezes constantly and keeps crashing

WorldOfBenjamim
Casual Listener

This did not work. Nobody has given me an answer. I think I will switch to Apple Music. 

 

Insane, so many people talking about on these forums how they have the same problem, and nobody has given them a solution. 

Re: Spotify freezes constantly and keeps crashing

d_p_4
Roadie

Hi,

 

Not sure if you have already tried it but a hard reset of your device can fix a lot of issues.

 

"Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears"

 

Don't worry this will not delete anything off your phone. 

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