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Spotify keeps on playing on my phone

Spotify keeps on playing on my phone

Premium

USA

 

iPhone 6 Plus

iOS 12.2

 

Everytime I fully close the Spotify App, when I swipe up to the quick access menu and press the play button my music starts playing even though I have fully closed the app. 

This even happens on the lock screen if I press the home button twice. I had to delete the app because it would spontaneously play out of nowhere. What do I do?

 

Reply
8 Replies

Hey @User00856309, I'm happy to help!

You mentioned that you deleted the Spotify app. Could you go ahead and reinstall the app? If you're still having issues, please let me know your exact iOS version.

 

Thanks!

Billy-JSpotify Star
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I reinstall it every time I have to use it (Like every two days). It still
doesn't work. My iOS software version is 12.2.

Mine is doing the same. This new update is insane. Whoever designed this should be fired. 

Hey @User00856309

 

It seems like you're not on the latest iOS version. The latest version is iOS 12.3.1. I'd recommend updating your device by going to Settings > General > Software Update. If the issue persists let me know 🙂 

 

@albana - 

Have you tried a clean reinstall as I previously mentioned? Also, can you let me know your current iOS version?

 

Keep me posted guys 🙂

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

I updated my phone to 12.3 and the problem remains.

Hey folks!

This is expected behavior. When you press play, the music will start. It doesn't matter if Spotify is open or not. You could disable Background Refresh for Spotify if you're not enjoying this feature.

 

Hope this helps. Let us know if you have further questions 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I turned off background refresh and it’s still playing when I close the app. 

Hey @User00856309.

 

Can you let me know if the music that keeps playing is random, or it continues playing from where you left off?

 

Also, can you let me know a step by step description of how you reproduced this, with all the button presses included?

 

Thanks, I'd love to take a closer look for you. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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