Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43049 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
108362 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
436948 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301612 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountrySwitzerlandDeviceIphone XSOperating SystemiOS 12.4 My Question or IssueHello, I have put music from local Spotify files on my Windows 10 computer but I would like to listen to it on my phone in the Spotify application without even n...
Plan Premium Country Switzerland Device Iphone XS Operating System iOS 12.4 My Question or Issue Hello, I have put music from local Spotify files on my Windows 10 computer but I woul...
Community Legend
783 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 6S)Operating System(iOS 10.3.2) My Question or Issueive disconnected Facebook login, reconnected, tried email and pass. Switch accounts. Everytime I login, and check settings it says "unable to login either username...
Plan Premium Country USA Device (iPhone 6S) Operating System (iOS 10.3.2) My Question or Issue ive disconnected Facebook login, reconnected, tried email and pass. Switch accounts. Ev...
Casual Listener
553 Views
1 replies
0 likes
I can play an artist from my list (which is now a pain to navigate with the recent update) but when I go to home and see recent and click on the artist that I recently listened to it opens their artist page and if I hit shuffle play, it will play the...
I can play an artist from my list (which is now a pain to navigate with the recent update) but when I go to home and see recent and click on the artist that I recently listened to it opens their arti...
Spotify Legend
786 Views
2 replies
6 likes
PlanPremiumCountryUSADeviceiPhone 6Operating SystemiOS 12.1My Question or Issue On Spotify version 7.x, when connected to BMW iDrive, the album art for every playlist showed when browsing. As of version 8.x this feature has been replaced by a generic...
Plan Premium Country USA Device iPhone 6 Operating System iOS 12.1 My Question or Issue On Spotify version 7.x, when connected to BMW iDrive, the album art for every playlist...
Casual Listener
847 Views
1 replies
1 likes
Premium - between France/Germany/USMac Book Air 13" - 2 different ones / iPhone 6 S Hey there, So I think this might be related to the fact I use Spotify on 3 different devices and each of them as a different language setup - yeah...I sometimes have ...
Premium - between France/Germany/US Mac Book Air 13" - 2 different ones / iPhone 6 S Hey there, So I think this might be related to the fact I use Spotify on 3 different devices an...
755 Views
0 replies
1 likes
PlanPremiumCountry US DeviceiPhone Two of my most common flows are broken by the new update:1. Going from Artist that I saved a song of to an album that I saved and then to a song (I normally open Spotify and say, I want to listen to muciaian X, let ...
Plan Premium Country US Device iPhone Two of my most common flows are broken by the new update: 1. Going from Artist that I saved a song of to an album that I saved and ...
Spotify Legend
1361 Views
3 replies
2 likes
Hi, I’m using Spotify on my iPhone and a bunch of various Macs as well as an echo dot. There is nothing better than Spotify Connect out there right now. I really want to love Spotify and continue to use it but the new interface completely ruins the e...
Hi, I’m using Spotify on my iPhone and a bunch of various Macs as well as an echo dot. There is nothing better than Spotify Connect out there right now. I really want to love Spotify and continue to ...
Newbie
1173 Views
1 replies
7 likes
Dear Spotify Community, I am having a hard time downloading local files I have purchased / created from my Mac Pro to my iPhone XR. My steps are:On my Mac Pro: I make a playlist with local filesI go to the top righthand side of the screen while in th...
Dear Spotify Community, I am having a hard time downloading local files I have purchased / created from my Mac Pro to my iPhone XR. My steps are: On my Mac Pro: I make a playlist with loca...
Visitor
1233 Views
1 replies
0 likes
My iPhone 8 no longer stays on when playing music and the display is on the track, even when plugged in. It's been pretty annoying recently because I tend to use it when driving, so that considerably reduces the amount of buttons to press. It also ha...
My iPhone 8 no longer stays on when playing music and the display is on the track, even when plugged in. It's been pretty annoying recently because I tend to use it when driving, so that considerably...
Newbie
1652 Views
2 replies
2 likes
PlanPremiumCountry USA DeviceIphone XROperating SystemiOS 12.2App version 8.5.1.1085My Question or Issue There is something that is annoying me everytime when I play a podcast.If I am at home, I like to broadcast to my google home and let it playing ...
Plan Premium Country USA Device Iphone XR Operating System iOS 12.2 App version 8.5.1.1085 My Question or Issue There is something that is annoying me everytime when I play...
Casual Listener
1680 Views
1 replies
2 likes
I'm using iPad and I don't know why the lyrics feature is disabled. I already used Live Chat to report this problem more than once but no relevant answer after all. The lastest update is about 1 month ago, feel like spotify never really care about th...
I'm using iPad and I don't know why the lyrics feature is disabled. I already used Live Chat to report this problem more than once but no relevant answer after all. The lastest update is about 1 mont...
Composer
5553 Views
3 replies
2 likes
Hello,A couple hours ago, my iOS devices updated my Spotify app to the new look. As much as I enjoy the new update, I have one problem: the alphabetical scroll bar is gone. Do you know if it is just because I don't have enough tracks in my library, o...
Hello, A couple hours ago, my iOS devices updated my Spotify app to the new look. As much as I enjoy the new update, I have one problem: the alphabetical scroll bar is gone. Do you know if it is jus...
Newbie
1880 Views
6 replies
3 likes
This issue pertains to Spotify build version 8.5.15.681 for iOS. When adding songs to the queue and then viewing the queue, the amount of space displayed is for n songs, while the amount of text groups displayed is for n-1 songs. If I had to guess th...
This issue pertains to Spotify build version 8.5.15.681 for iOS. When adding songs to the queue and then viewing the queue, the amount of space displayed is for n songs, while the amount of ...
843 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceiPhone XrOperating SystemiOS 12 and 13 My Question or IssueHi guys ! I just bought a brand new iPhone Xr and I would like to download my playlist but i've got a problem ! When I leave the application or when the iPhone shut ...
Plan Premium Country US Device iPhone Xr Operating System iOS 12 and 13 My Question or Issue Hi guys ! I just bought a brand new iPhone Xr and I would like to download my playlist bu...
Composer
1133 Views
4 replies
0 likes
Hi. After switching to premium, I've lost the functionality "stop playing this artist" on this account.This will force me to switch back to free, as it makes bad experience of really unwanted artists being pushed to discover weekly, etc. DeviceiPhone...
Hi. After switching to premium, I've lost the functionality "stop playing this artist" on this account. This will force me to switch back to free, as it makes bad experience of really unwan...
Casual Listener
3615 Views
2 replies
2 likes
Hello My list of artists has recently disappeared. If I select it all I get now is the text, "Your favorite artists will appear here. Go to Browse page to find amazing playlists for every mood and moment" with a "Go to Browse" button. Nothing appears...
Hello My list of artists has recently disappeared. If I select it all I get now is the text, "Your favorite artists will appear here. Go to Browse page to find amazing playlists for every mo...
Visitor
3233 Views
12 replies
2 likes
Since a recent upgrade, when I play an album from the My Albums tab in My Library, the songs that I have unliked in the past are no longer excluded. I have noticed this since 3/15, but I think it may have started earlier than that and I just hadn’t b...
Since a recent upgrade, when I play an album from the My Albums tab in My Library, the songs that I have unliked in the past are no longer excluded. I have noticed this since 3/15, but I think ...
Casual Listener
1460 Views
2 replies
3 likes
PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueJust wanted to pile on to the June Update posts, in case Spotify counts them in some sort of metric. It seems like the Spotify team crafted the perfect way to c...
Plan Premium Country USA Device Samsung Note 8 Operating System Android Oreo My Question or Issue Just wanted to pile on to the June Update posts, in case Spotify counts them in some...
Regular
1862 Views
5 replies
12 likes
PlanPremiumCountryUnited StatesDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueStarting yesterday or so (3/21/18), picking downloaded artists and albums from the "Recently Played" section while in offline mode (or without an Interne...
Plan Premium Country United States Device iPhone 8 Plus Operating System iOS 12.1.4 My Question or Issue Starting yesterday or so (3/21/18), picking downloaded artists and albums fro...
Spotify Legend
2233 Views
3 replies
2 likes
Every time I’m listening a songs it changes to a random one which is not even downloaded or in any of my playlists. I’ve changed my password for threes times already, login out in every device, reinstalled the app but nothing seems to work. I don’t k...
Every time I’m listening a songs it changes to a random one which is not even downloaded or in any of my playlists. I’ve changed my password for threes times already, login out in every device, reins...
Spotify Star
1222 Views
3 replies
0 likes
