Spotify keeps on playing on my phone

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Spotify keeps on playing on my phone

User00856309
Casual Listener

Premium

USA

 

iPhone 6 Plus

iOS 12.2

 

Everytime I fully close the Spotify App, when I swipe up to the quick access menu and press the play button my music starts playing even though I have fully closed the app. 

This even happens on the lock screen if I press the home button twice. I had to delete the app because it would spontaneously play out of nowhere. What do I do?

 

8 Replies

Re: Spotify keeps on playing on my phone

Rock Star 17
Rock Star 17

Hey @User00856309, I'm happy to help!

You mentioned that you deleted the Spotify app. Could you go ahead and reinstall the app? If you're still having issues, please let me know your exact iOS version.

 

Thanks!

Billy-JRock Star 17
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Note: I'm not a Spotify employee.

Re: Spotify keeps on playing on my phone

User00856309
Casual Listener
I reinstall it every time I have to use it (Like every two days). It still
doesn't work. My iOS software version is 12.2.

Re: Spotify keeps on playing on my phone

albana
Casual Listener

Mine is doing the same. This new update is insane. Whoever designed this should be fired. 

Re: Spotify keeps on playing on my phone

Rock Star 17
Rock Star 17

Hey @User00856309

 

It seems like you're not on the latest iOS version. The latest version is iOS 12.3.1. I'd recommend updating your device by going to Settings > General > Software Update. If the issue persists let me know :) 

 

@albana - 

Have you tried a clean reinstall as I previously mentioned? Also, can you let me know your current iOS version?

 

Keep me posted guys :)

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify keeps on playing on my phone

User00856309
Casual Listener
I updated my phone to 12.3 and the problem remains.

Re: Spotify keeps on playing on my phone

Rock Star 17
Rock Star 17

Hey folks!

This is expected behavior. When you press play, the music will start. It doesn't matter if Spotify is open or not. You could disable Background Refresh for Spotify if you're not enjoying this feature.

 

Hope this helps. Let us know if you have further questions :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify keeps on playing on my phone

User00856309
Casual Listener

I turned off background refresh and it’s still playing when I close the app. 

Re: Spotify keeps on playing on my phone

Rock Star 17
Rock Star 17

Hey @User00856309.

 

Can you let me know if the music that keeps playing is random, or it continues playing from where you left off?

 

Also, can you let me know a step by step description of how you reproduced this, with all the button presses included?

 

Thanks, I'd love to take a closer look for you. 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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