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Plan: Premium
Country: USA
Device: iPhone 8 Plus
Operating System: ios 11
My Question or Issue
Spotify will randomly change the song while I’m listening on my iPhone. It changes to a completely random song, not saved to my library or playlists. I thought maybe someone had gotten ahold of my account information, but I have changed my password 3 times and have logged out of all devices and I’m still having the issue.
Hey @brookenurse, thanks for reaching out to the Community!
Could you try logging out > restart device > log back in? If that doesn't help, please try a clean reinstall of the app.
You mentioned you have an iPhone 8 Plus. Could you let me know your iOS version? You can find this by going to Settings > General > About.
Let me know how this goes 😉
Hey @brookenurse,
Thanks for trying those steps!
It seems like you're not on the latest iOS version. The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.
If you're still having issues after updating your iPhone 8 Plus, please let me know 🙂
Hello, Ι have a android device.
That's the only difference. I tried everything i have read here (delete, cache, change settings on app, log out from my 2 other devices).
It fixes (maybe) from some period, but it randomly pauses or changes songs after 43 secs (sometimes less).
I believe is a bug. Please guide us or fix it.
Hey @Tzo40C,
Thanks for reaching out and kudos for the troubleshooting you've tried so far.
As a next step, can you please secure your account using this guide to fully exclude unauthorized access as a potential cause of this behavior?
Let us know how it goes.
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