Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify keeps randomly changing the song

Spotify keeps randomly changing the song

brookenurse

Plan: Premium

Country: USA

Device: iPhone 8 Plus

Operating System: ios 11

 

My Question or Issue

Spotify will randomly change the song while I’m listening on my iPhone. It changes to a completely random song, not saved to my library or playlists. I thought maybe someone had gotten ahold of my account information, but I have changed my password 3 times and have logged out of all devices and I’m still having the issue. 

Reply
3 Replies

Billy-J

Hey @brookenurse, thanks for reaching out to the Community!

 

Could you try logging out > restart device > log back in? If that doesn't help, please try a clean reinstall of the app.

 

You mentioned you have an iPhone 8 Plus. Could you let me know your iOS version? You can find this by going to Settings > General > About.

 

Let me know how this goes 😉

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

brookenurse
I’m running iOS 11.4.1.
I’m still having the issue having logged out and back in. And reinstalling app.

Billy-J

Hey @brookenurse,

 

Thanks for trying those steps! 

It seems like you're not on the latest iOS version. The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.

 

If you're still having issues after updating your iPhone 8 Plus, please let me know 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts