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Spotify not Optimized for iPhone XS Max

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Re: Spotify not Optimized for iPhone XS Max

Regular

*XS Max

 

sorry for the double post

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Re: Spotify not Optimized for iPhone XS Max

Composer
So wait, you are telling me that the quality is bad? I will prioritize this
issue and a profsssional will help you.

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Re: Spotify not Optimized for iPhone XS Max

Regular

Well, if this can be prioritized, I think it should. Thank you. If you want I can try a beta version of the app

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Re: Spotify not Optimized for iPhone XS Max

Composer
Thank you as well, there are a lot of people who get mad in these
situations, but you handled it very well. Sadly, I dont know much about
optimization, so this issue has been handed to another more specialized
person.
Have a good day, hopefully your issue is resolved quickly!

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Solution!

Re: Spotify not Optimized for iPhone XS Max

Spotify Legend

Hey @couz12.

 

Thanks for getting in touch.

 

It sounds like a certain setting has been imported from your old phone. So let's check a few settings and try a thorough reinstallation using these steps:

 

  1. Go to Settings > General > iPhone Storage > Spotify
  2. Offload the app and then Delete the app
  3. Go to Settings > Display & Brightness
  4. Make sure Bold Text is off and Text size is on medium
  5. Set Display Zoom to Standard
  6. Go to Settings > General > Accessibility
  7. Turn Larger Text and Bold Text off
  8. Turn off the phone, wait 2 minutes and switch it back on
  9. Install Spotify

If it's not working, send us over a screenshot of the Spotify app and another screenshot where everything looks fine.

 

As for @voskot and @Hendrik94,

 

Could you please create a new topic about the issue you are experiencing? We'll be able to help further there. The user that started the topic seems to have a slightly different issue.

 

Looking forward to your reply.

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