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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397320 Views
  • 879 replies
  • 326 likes
  • 397320 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78534 Views
  • 124 replies
  • 32 likes
  • 78534 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17934 Views
  • 8 replies
  • 0 likes
  • 17934 Views
  • 8 replies
  • 0 likes

Chromecast audio & video invisibles from Spotify

Hello, All worked perfectly a few weeks ago. It still works fine from Chrome on a PC with miroring feature. But from spotify on IOS 11.3.1 (Iphone), there is no chromecast available on my network. On the same device the Google Home app sees the chrom...

  • Casual Listener
  • Hello,   All worked perfectly a few weeks ago. It still works fine from Chrome on a PC with miroring feature.  But from spotify on IOS 11.3.1 (Iphone), there is no chromecast available...
  • hida_akawa
  • Casual Listener
  • 379 Views
  • 1 replies
  • 2 likes
  • 379 Views
  • 1 replies
  • 2 likes

Volume control slider invisible

The slider bar in the webplayer is there, but the slider itself is missing. If I move it just after loading the page it stays otherwise it disapears.

  • Casual Listener
  • The slider bar in the webplayer is there, but the slider itself is missing. If I move it just after loading the page it stays otherwise it disapears.
  • rileyjt
  • Newbie
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Facebook button doesn't work!

After I log off on the spotify app, I don't manage to login again with the facebook button option inside the app. Doesn't matter how many times I click, nothing happens!I reinstalled the app, removed from my facebook app options and I'm still with th...

  • Regular
  • After I log off on the spotify app, I don't manage to login again with the facebook button option inside the app. Doesn't matter how many times I click, nothing happens! I reinstalled the app, remov...
  • Bianca14
  • Regular
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Stops playing unless open

My spotify will stop playing music if i lock my phone with the app open or if i exit the app? I cant press play with the scroll up menu on my iphone either?

  • Newbie
  • My spotify will stop playing music if i lock my phone with the app open or if i exit the app?    I cant press play with the scroll up menu on my iphone either? 
  • Loxer
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

[All Platforms] Bring back the old Spotify

I'd like the old spotify back. The one before this new update in April.. or at least please let us be able to follow friends and look up other people's playlist. That was one very great feature I loved on Spotify and it really helps connect with othe...

  • Newbie
  • I'd like the old spotify back. The one before this new update in April.. or at least please let us be able to follow friends and look up other people's playlist. That was one very great feature I lov...
  • Maxim
  • Spotify Star
  • 778 Views
  • 1 replies
  • 2 likes
  • All Platforms
  • 778 Views
  • 1 replies
  • 2 likes

Can't connect to Sonos players in Spotify Connect

So I open up the Spotify app and I can see my sonos devices there waiting to be connected to. I click on them to connect and it says connecting, but then nothing. This is the same on my iOS app. They are clearly there but just won't connect. Strangel...

  • Newbie
  • So I open up the Spotify app and I can see my sonos devices there waiting to be connected to. I click on them to connect and it says connecting, but then nothing.   This is the same on my iOS ...
  • user-removed
  • Not applicable
  • 86379 Views
  • 169 replies
  • 9 likes
  • 86379 Views
  • 169 replies
  • 9 likes

Share your usernames here!!!!!

 https://open.spotify.com/user/super_k_power?si=xLGkJriSS7GbLb27cGQGAA

  • Visitor
  •   https://open.spotify.com/user/super_k_power?si=xLGkJriSS7GbLb27cGQGAA
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Solved!! Waiting To Download: iPhone won't download offline playlists

Hey. I recently updated my iPhone iOs and had to restore the phone during the process. Since then, all my offline playlists say "Waiting to download", but no tracks ever download. Tracks have the gray download arrow, but never the green one, and are ...

  • Casual Listener
  • Hey.   I recently updated my iPhone iOs and had to restore the phone during the process. Since then, all my offline playlists say "Waiting to download", but no tracks ever download. Track...
  • mariaaatk
  • Newbie
  • 331983 Views
  • 69 replies
  • 9 likes
  • offline
    offline mode
    waiting to download
  • 331983 Views
  • 69 replies
  • 9 likes

notifacation problem

I follow a lot of people on spotify but I've never gotten a notifacation from none of them, not on email or on my phone. Yes i have checked notifacations settings, and yes i have everything on but it still doesnt work.does anyone know why this is hap...

  • Newbie
  • I follow a lot of people on spotify but I've never gotten a notifacation from none of them, not on email or on my phone.  Yes i have checked notifacations settings, and yes i have everything on ...
  • 498 Views
  • 0 replies
  • 0 likes
  • 498 Views
  • 0 replies
  • 0 likes

Saved songs on new update

So I had gotten the new update on Spotify mobile and had noticed that all of my saved songs got separated into favorite songs and favorite albums. Is there anyway I can play all the songs from my favorite and favorite albums?

  • Newbie
  • So I had gotten the new update on Spotify mobile and had noticed that all of my saved songs got separated into favorite songs and favorite albums. Is there anyway I can play all the songs from my fav...
  • 1084 Views
  • 0 replies
  • 2 likes
  • 1084 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify Community Rock Star Program

Hello Spotify lovers! Have you ever shown a friend how to sync a playlist? Ever explained how Spotify works to a group of people? At Spotify, we know users helping users is something special. That’s why we’ve created the Spotify Rock Star Program to ...

RockStars3.png Screen Shot 2015-07-22 at 12.47.05 PM.png
  • Spotify
  • Spotify
  •       Hello Spotify lovers!   Have you ever shown a friend how to sync a playlist? Ever explained how Spotify works to a group of people? At Spotify, we ...
  • Jbeauchamp61
  • Casual Listener
  • 37809 Views
  • 18 replies
  • 9 likes
  • 37809 Views
  • 18 replies
  • 9 likes

Songs cover art VW bluetooth

In my VW Golf 7 2018, songs cover art doesn't appear with bluetooth.There's a solution?

  • Newbie
  • In my VW Golf 7 2018, songs cover art doesn't appear with bluetooth. There's  a solution?
  • 3193 Views
  • 0 replies
  • 25 likes
  • 3193 Views
  • 0 replies
  • 25 likes

CLEARING QUEUE within Amazin Alexa

OKAY.. For starters I am a SPOTIFY FAN BOY and a self-proclaimed TECH GEEK. So when I couldn’t find out why my normal steps to clear my Spotify queue wouldn’t work, I searched high and low and after sometime came to a realization that I would like to...

  • Music Fan
  • OKAY.. For starters I am a SPOTIFY FAN BOY and a self-proclaimed TECH GEEK. So when I couldn’t find out why my normal steps to clear my Spotify queue wouldn’t work, I searched high and low and after ...
  • 725 Views
  • 0 replies
  • 0 likes
  • 725 Views
  • 0 replies
  • 0 likes

Mobile app update, play que, song view

Following the most recent app update (iOS) there doesn’t appear to be a play que. Also the standard (PC) style way songs appear on artists pages has changed making it difficult to see what’s playing and what’s available. Don’t know if this is the sam...

  • Newbie
  • Following the most recent app update (iOS) there doesn’t appear to be a play que. Also the standard (PC) style way songs appear on artists pages has changed making it difficult to see what’s playing ...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Browse and radio buttons missing

Two days ago the browse and radio buttons went missing on my app on iPhone app. I have a premium membership. I use browse everyday so it’s frustrating not to have it. Any ideas? I’ve deleted the app and reinstalled....still no luck.

  • Casual Listener
  • Two days ago the browse and radio buttons went missing on my app on iPhone app.  I have a premium membership. I use browse everyday so it’s frustrating not to have it. Any ideas?  I’ve dele...
  • MariusMessiah
  • Music Fan
  • 1471 Views
  • 5 replies
  • 6 likes
  • 1471 Views
  • 5 replies
  • 6 likes

Lost all my saved songs after update

Hi, I have done an update three weeks ago and have lost all my saved songs and by artist too. I have reinstalled, logged in and out etc and still nothing in the folder. I have replied to someone else's post who is having the same issue and got no hel...

  • Casual Listener
  • Hi, I have done an update three weeks ago and have lost all my saved songs and by artist too. I have reinstalled, logged in and out etc and still nothing in the folder. I have replied to someone else...
  • Andrewfitz
  • Casual Listener
  • 745 Views
  • 3 replies
  • 0 likes
  • 745 Views
  • 3 replies
  • 0 likes

User profiles not showing up?

I have a friend who I follow on Spotify for their great playlists, but with the new update I can’t seem to search or find her profile in any way??? I also can’t seem to find my own for that matter as well (to see who I’m following, etc). I tried the ...

  • Newbie
  • I have a friend who I follow on Spotify for their great playlists, but with the new update I can’t seem to search or find her profile in any way??? I also can’t seem to find my own for that matter as...
  • Maxim
  • Spotify Star
  • 1587 Views
  • 1 replies
  • 0 likes
  • 1587 Views
  • 1 replies
  • 0 likes

The app freezes when I explore a charts page

Good evening everybody. After the last couple updates, the charts page is not working anymore for me. Basically when I want to open a chart page, the app suddenly freezes and becomes unresponsive, and I have to restart the app in order to let it work...

  • Music Fan
  • Good evening everybody.   After the last couple updates, the charts page is not working anymore for me.   Basically when I want to open a chart page, the app suddenly freezes and become...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Spotify won't log in on my computer

Hello, I haven't been able to log in to Spotify on my computer for several days. I have tried every suggestion I could find on the internet. It simply keeps loading for hours. This is what it does: I really would like to be able to use Spotify. Thank...

Capture.PNG
  • Newbie
  • Hello,   I haven't been able to log in to Spotify on my computer for several days. I have tried every suggestion I could find on the internet. It simply keeps loading for hours. This is what i...
  • 344 Views
  • 0 replies
  • 0 likes
  • Account Access
    computer
    Help
    Login problem
  • 344 Views
  • 0 replies
  • 0 likes

Missing song on Amy Winehouse Back to Black

I am attaching screen shots of the album on my device and on my husband's device. His is consistently missing the second song of the album. We both have iphone 7+. Any ideas or advice?

back2.jpg back1.jpg
  • Casual Listener
  • I am attaching screen shots of the album on my device and on my husband's device.  His is consistently missing the second song of the album. We both have iphone 7+. Any ideas or advice?   ...
  • 515 Views
  • 0 replies
  • 0 likes
  • 515 Views
  • 0 replies
  • 0 likes